Seminar in English

Conflict Management for Managers

Understand and solve conflicts effectively

As a manager, you need to deal with conflicts actively and constructively – whether as a moderator or as a person involved! Learn how to identify and understand conflicts in a timely manner. Become familiar with effective techniques for dealing with conflicts and solve these productively and professionally. By means of solution-oriented attitudes and behaviour, you can react appropriately and maintain your inner balance, even in difficult situations.


Management means managing conflicts

Conflicts in teams, groups and organisations.

Conflicts in employee management.

Conflicts in understanding your role as a manager.

Conflicts with colleagues and your superiors.

The manager as a conflict moderator.

Causes and signs of conflict

Sources of conflict origin.

When is it a conflict and when is it not?

Identifying and eliminating conflict potential at an early stage.

The attitude determines the conflict behaviour

Analysis of your own thought and action patterns in difficult situations.

What does my attitude have to do with my conflict behaviour as a manager?

From mistrust to trust, from confrontation to cooperation.

Which chance is concealed behind a conflict?

Understanding and overcoming conflicts in a targeted manner

Targeted use of conflict resolution models.

Identifying conflict styles and dealing with them constructively.

Understanding the viewpoint of others, but how?

Negotiating different positions and interests.

Do men and women react differently in conflicts?

Dealing with your emotions and those of others.

Strengthening your own ability to deal with conflict

Conducting yourself excellently in conflict situations.

Dealing with difficult conflict partners in a calmer manner.

Making use of your personal potential, identifying your own conflict patterns, breaking negative downward spirals.

Reacting appropriately to difficult situations.

Dealing with specific conflict situations from your own professional environment

Online Learning Platform

Once you have registered, you will be able to access your online learning platform, including extra materials for consolidating what you have learned.


You deal with the topic of conflicts actively and get to know strategies with which you can

  • identify conflicts in good time,
  • positively shape conflicts,
  • solve conflicts productively,
  • professionally utilise conflicts.

You learn how to really get through to your employees – even in difficult situations – and establish a sporting environment. Tried-and-tested tools that can be implemented immediately and personal coaching make it especially effective.



You have the opportunity to present concrete cases of conflict from your area of work. Solution approaches will be worked out together by means of discussions and role play. The topic will be covered extensively with the help of presentations, practical exercises, exchange of experiences and communication exercises.

Who should attend

Managers at all levels, project managers.

Further recommendations for „Conflict Management for Managers“

  • Customised for your needs
  • On-site for multiple employees
  • Save time and travelling expenses

Price on request.


Questions about a booking?

0761 898-4455

Booking Number
Training in English
3 days
limited number of participants

Auch als deutschsprachiges Training buchbar:
Erfolgreiches Konfliktmanagement für Führungskräfte

Dates & locations
Seminar in English
1. day: 10:00 AM - 6:00 PM
2.-3. day: 9:00 AM - 5:00 PM
Participation fee
€ 1.790,- excl. VAT
€ 2.130,10 incl. VAT

Die angegebene Teilnahmegebühr beinhaltet

  • ein gemeinsames Mittagessen pro vollem Seminartag,
  • Pausenverpflegung und
  • umfangreiche Arbeitsunterlagen.

Die Übernachtungskosten im Hotel werden vom Teilnehmer direkt mit dem Hotel abgerechnet. Für die Hotelbuchung finden Sie in Ihrer Lernumgebung ein Reservierungsformular.

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Consultation and contact
The Haufe Akademie
  • High practical relevance
  • Top trainers
  • 180.000 participants per year
  • Generator of success since 1978

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Call us or send an email

0761 898-4422

Stephanie Göpfert,
Head of Customer Service, and her team
are there for you Mo - Fr 8 a.m. - 5:30 p.m.

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