Seminar in English

Business Correspondence and Telephoning in English

How to communicate more accurately and effectively

This seminar will enable you to become a more confident and accomplished communicator who can manage writing and telephoning tasks in English in a more successful and professional way. Communication with others in English not only needs to be done well for their benefit and satisfaction, but it is also important for yourself that you can communicate effectively and with confidence in your working environment. The seminar will involve you in a range of exercises to practise as well as giving you well-tested resources for future use.

Content

Selecting the best form of communication

The qualities of memorable communication

Relational thinking about effective business communication

The cross-cultural dimension

Decisions about the most suitable form of communication to use

The building blocks of writing and telephoning

Achieving greater accuracy of language in speech and writing

Cohesion of sentences

Achieving greater accuracy of grammar, spelling, punctuation and word choice

Possible errors of German language users of English

Writing effectively

Communcating with the appropriate tone in business writing

Phrases for emails, including dealing with complaints

Paragraphing in business writing

Contemporary formatting of emails and business letters

Record keeping from a teleconference

Telephoning skills

Good customer service principles

Telephone conversation fluency and etiquette

Phrases for telephoning

Speaking more confidently on the telephone in English

Online Learning Platform

Once you have registered, you will be able to access your personal learning environment, including extra materials for consolidating what you have learned.

Benefits

You will learn how to

  • communicate more accurately in the working environment
  • apply a more structured approach to your use of English
  • convey your wishes and instructions appropriately
  • convince and persuade others through appropriate use of English
  • write correctly formatted emails and letters
  • write with interest, enthusiasm, diplomacy and correct tone
  • develop added professionalism and confidence when using English.

Methods

Practice-oriented exercises will be combined with personal competence feedback on your contributions to telephoning and writing tasks. Task-based group and individual work, team coaching, coach input, case studies, self-reflection, audio, simulations and role-play so will be used. The methods used will help you develop your telephoning and writing skills which will ultimately provide you with a set of practical options to help you communicate effectively.

Who should attend

This seminar is for anyone who needs to communicate in English in business contexts regularly, whether for managerial, personal assistant, sales, negotiation or other administrative purposes. This matters especially for anyone for whom the quality of your communication in English is important for your business effectiveness, employability and ability to take on more responsibility. Attendance of this seminar is a required part of the International Management Assistant certificate.

Further recommendations for „Business Correspondence and Telephoning in English“

Statements from participants

"The seminar was very authentic and the trainer taught in a very individual, professional way. It was fun to learn and not boring at any time."

Katharina Taylor

REAL² Immobilien AG, Köln

"Sehr viele kleine, sehr hilfreiche Tipps, um sich die englische Sprache zu erschließen. Sehr guter Referent."

Jens Büngel

Naundorf Umweltconsulting GmbH, Osnabrück

"I appreciated that the trainer was a native speaker, that he was flexible and ready to give advice on the individual challenging tasks of each participant."

Nadine Schumann

@VISORY partners GmbH, Wiesbaden

"Good help on vocabulary and expressions you use or you don't use."

Heike Hoffmann

Filtrona Porous Technologies GmbH, Reinbek

"The seminar was very professionally organised and on a high level. It was also of very good practical relevance. As the presenter is a native speaker, all given information is completely fundamental."

Andrea Duchow

IAG - Ihlenberger Abfallentsorgungsges. mbH, Selmsdorf

"High quality from beginning to end (registration process, trainer, programme materials…)."

Andrea Lüders

ProSiebenSat.1 Media AG, Unterföhring

Ø Seminar Reviews

ø 4.7 of 5

by 102 reviews

Seminar content:
4,6
Content comprehensibility:
4,6
Practical relevance:
4,6
Up-to-dateness:
4,7
Seminar materials:
4,6
Trainer expertise:
4,9
Participant orientation:
4,8
Method variety:
4,7

Free product for every booking: An e-learning of your choice about one of 4 top-selling topics!
more information here

Booking Number
56.90
Training in English
2 days
Dates & locations
19.-20.03.18
Stuttgart
Seminar in English
07.-08.06.18
Köln
Seminar in English
13.-14.09.18 
München
Seminar in English
03.-04.12.18
Berlin
Seminar in English
18.-19.02.19
Frankfurt a. M.
Seminar in English
1. day: 9:00 AM - 5:00 PM
2. day: 8:30 AM - 4:30 PM
Participation fee
€ 1.340,- excl. VAT
€ 1.594,60 incl. VAT

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

Sufficient places are still free.
Don't wait too long to book.
Fully booked.
Consultation and contact
Haufe Akademie In-house
Company in-house implementation
The Haufe Akademie
  • High practical relevance
  • Top trainers
  • 150.000 participants per year
  • Generator of success since 1978

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