General Terms and Conditions of Business for the Competence Programme for Specialist and Managerial Personnel


Please register online via our website or in writing using the registration forms that have been prepared for you. If you are not using the shopping cart on our website or our prepared forms, please be sure to state the name of the participant and the full company address/invoice address together with telephone & fax numbers and e-mail address. Your registration is binding; registrations are booked by us in the order in which we receive them. Should the course be full, we will contact you immediately. Otherwise we will send you a confirmation of your registration.
Course fees are generally invoiced shortly after the beginning of the course and are payable immediately. Fees for e-learning offers are invoiced immediately upon registering for the course. The prices stated in our online shop on the booking date apply.


The various discounts offered cannot be combined. This also applies to total prices that are already discounted. You are always given the discount that is the most favourable for you.

Multiple bookings
If several bookings are received at the same time, you pay the full course fee for the booking with the highest product price. You then receive a 10 % discount on all additional bookings. Excluded from this are all e-learning courses and premium packages for Annual Accounting Conferences, the 24/7 Question Forum as well as the Webinar Close-of-Year Follow-Up.
Regarding e-learning licences, individual offers are available: Tel. 0761 898-4466.
Should you subsequently make a partial cancellation, the above discount will be cancelled/recharged.

Framework agreements
Should your organisation have increased further training requirements, we can offer you individual terms in relation to annual turnover. For further information on our service for major customers, please call us on 0761 898-4421.

Your course cancellation guarantee

You may nominate a substitute at any time to replace the registered participant. You will not incur any additional costs.

Changes to booking
You may change your booking to a different course date or even change the course at any time. Please notify us of changes in writing. In the event of a change of booking (which is only permitted once), we charge the following administrative fees:
· Change of booking up to 4 weeks before commencement of course: no charge
· Change of booking 2 – 4 weeks before commencement of course: € 90.00 plus VAT (€ 107.10 incl. VAT); for conferences: € 30.00 plus VAT. (€ 35.70 incl. VAT)
· Change of booking less than 2 weeks before commencement of course: 30 % of course fee plus VAT, max. € 750.00 plus VAT. (€ 892.50 incl. VAT).
· Booking changes for e-learning courses and e-examination dates are free of charge.

You may cancel your contract at any time. However, this can only be done in writing. Text form is sufficient. Please note that the following administrative fees will be charged:
· Cancellation 4 weeks or more before commencement of course (for courses in PC centres: up to 2 weeks before commencement of course): € 90.00 plus VAT (€ 107.10 incl. VAT).
· Cancellation less than 4 weeks before commencement of course (for courses in PC centres: from 2 weeks before commencement of course): full course fee plus VAT.
This also applies in the event that the registered participant fails to attend.
Please note that special conditions apply to the course ‚Dialectic and Rhetoric‘.
If you need to cancel, please also remember to cancel your hotel booking.
In the case of e-learning courses, cancellation is free of charge before the first login. Once you log in to the course for the first time, we charge the full course fee plus VAT.
In the case of transfer coaching, cancellation is free of charge as long as no dates have been arranged with the trainer. If cancelling after dates have been arranged, we charge the full course fee plus VAT.

Course cancellations

We reserve the right to cancel a course on grounds of insufficient demand or low participant numbers (up to ten days before the planned course date) or for any other important reasons for which we are not responsible (e.g. sudden illness of trainer, Act of God). Any course fees you have already paid will of course be reimbursed. Any further liability or compensation claims which do not concern injury to life, body or health are excluded, except in cases of intent or gross negligence on our part. Please also take this into account for any hotels and flight/train tickets you may have booked.

Right to make amendments

We are entitled to make any necessary changes or departures to the content, methodology or organisation of a course (e.g. as a result of legal changes) before or during a course, insofar as this does not significantly affect the usefulness of the advertised course for the participant. We are entitled to replace the proposed trainers where necessary (e.g. in the event of illness or accident) with other persons who have similar qualifications in the respective field.
Documents provided throughout a further training activity are compiled to the best of the compiler’s knowledge. We assume no liability or warranty for the accuracy, currency, completeness or quality of the content.

Reservation of title and usage of teaching materials

We reserve unrestricted title to all deliveries of teaching materials up until complete fulfilment of all payment obligations by the customer. The resale or circulation of teaching materials to or among those who are not colleagues or employees of the customer is not permitted. In particular the publishing of audio and video files, digital presentations or manuscripts on publicly accessible internet portals (sharing) is prohibited.
Photo and video recordings
At some events, participants may be photographed or recorded on video. Please note that these images and recordings may be used for advertising purposes by Haufe Akademie GmbH & Co. KG.
If recordings are to be use for marketing purposes then we will contact you for your approval before the event begins.

Photo and video recordings

During an event, photos may be taken of participants as part of the photominutes. These photominutes (documentation of flipcharts etc.) are made available solely to the participants of the event. Please inform your trainer if you do not agree to your picture being taken and its subsequent upload to the learning environment.

At some events, participants may be photographed or recorded on video. Please note that these images and recordings may be used for advertising purposes by Haufe Akademie GmbH & Co. KG.

If recordings are to be use for marketing purposes then we will contact you for your approval before the event begins.

Rules relating to participants of distance-learning courses

The place of jurisdiction is the place of residence of the participant.
The fee for a distance-learning course can also be paid in several regular and equal instalments. The precise amounts are stated in the offer. The invoice for the first instalment is due upon commencement of the course.

Conditions of termination:

The distance learning contract may be terminated by either organiser or participant on important grounds at any time. The contract is concluded on the day on which it is signed.

Right of revocation; revocation instructions:

You are entitled to cancel this contract within fourteen days, without stating reasons. The deadline period of fourteen days begins with the day on which the first teaching materials are received either by you or by a third party authorised by you, who is not the transporter. To exercise your right of revocation, you must inform us in an unambiguous declaration (e.g. a letter sent by post, a fax, or an e-mail) of your decision to revoke this contract. You may use the model revocation form for this purpose, which you will find in your learning environment. This is, however, not mandatory. To comply with the revocation deadline, it is sufficient that the notification that you are exercising your right of revocation is sent before the deadline expires. The revocation should be sent to: Haufe Akademie GmbH & Co. KG, Team Distance Learning, Munzinger Strasse 9, 79111 Freiburg,

Consequences of revocation

If you revoke this contract, we are to return all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from you having selected a method of delivery other than the cheapest, standard delivery offered by us) immediately and at the latest within fourteen days from the day on which we received your notification of revocation of this contract. We will use the same means of payment for this return payment that you employed in the original transaction unless a different arrangement has been expressly agreed with you. In no event will you be charged any fees for this return payment. We may refuse to render this return payment until we have received the goods back or until you furnish proof that you have sent the goods back, whichever is the earlier. You are to send back or hand over to us the goods immediately and in all cases within fourteen days from the day on which you notified us of the revocation of this contract. The deadline is deemed adhered to if you send the goods before expiry of the fourteen-day deadline. You are to cover the immediate costs of the return shipment of the goods.

Use of e-learning offers

Every participant receives from us a personal login for accessing e-learning software. Use of the software is restricted to this particular participant and is available for a certain period only. It is not permitted to disclose the login data to any third person.

Preview dates

Please note that dates from 18.04.2018 onwards are preview dates. You may register for these dates now. However, for these dates, we reserve the right to revise the further training material and course duration, and where applicable, to make a price adjustment.

Services included with courses

Unless otherwise stated, the fees for classroom courses include the following,
· One joint lunch per full seminar day,
· Drinks during breaks
· Extensive course documentation.

Hotel reservations

We have reserved a limited quota of rooms up until four weeks before the date of the course. Please arrange your booking directly with the hotel.

Third party providers

Where services from third-party providers are presented, Haufe Akademie GmbH & Co. KG acts solely as a mediator of services. In the event of a booking, contracts with respect to the service provision are concluded solely between the customer and the respective third-party supplier/service performer. Special provisions and restrictions (general terms and conditions of the third-party supplier) may apply to the selected services. The entire handling of the contract and settlement of any disruptions to performance take place exclusively between the customer and the third-party supplier.


The Haufe Akademie GmbH & Co. KG website contains links to third-party websites. The Haufe Akademie provides these links as an additional service/courtesy. The Haufe Akademie has no influence over the content of linked third-party websites. Therefore, the Haufe Akademie is not liable for the accuracy, currency or completeness of the information given there. Furthermore, the Haufe Akademie expressly disassociates itself from the content of all linked pages. The Haufe Akademie accepts no warranty for the functionality and/or correctness of the pages or of the data, services or works offered there and is under no circumstances liable for damage or consequential damage or for any kind of loss caused directly or indirectly by operation, non-operation, use or utilisation in any form whatsoever. The Haufe Akademie hereby advises that contractual relationships with third-party suppliers are concluded solely in accordance with their terms and conditions of business.

Final provisions

We do not take part in dispute settlement proceedings before a consumer arbitration body. Contractual implementation (invoicing etc.) is performed by Haufe Service Center GmbH in its own name for the account of third parties (commission):

Deutsche Bank Freiburg,
35041300 (sort code [BLZ] 68070030),
BIC DEUTDE6F, IBAN DE47 6807 0030 0035 0413 00.

Place of fulfilment and place of jurisdiction is Freiburg im Breisgau.
Haufe Akademie GmbH & Co. KG, Munzinger Strasse 9, 79111 Freiburg.
Limited partnership, headquarters and register court Freiburg HRA 703759.
Personally liable shareholder: Haufe Akademie Verwaltungs GmbH,
Headquarters and register court Freiburg HRB 2249, Martin Laqua.
General Managers: Hansjörg Fetzer, Mario Kestler, Holger Schmenger, Dr. Jörg Schmidt.
Chairwoman of advisory board: Andrea Haufe.
VAT ID No. DE295032455.

Legal status as of 30.07.2018