General Terms and Conditions

of Business for the Competence Programme for Specialist and Managerial Personnel


Please register online via our website or in writing. Please provide us with the name of the participant and the complete company address or invoice address with telephone number as well as e-mail address. Your registration is binding and will be booked by us in the order of receipt.

The prices listed in the online shop on the booking date apply. As a rule, we invoice the participation fees shortly after the start of the event or course with immediate payment. For e-learnings, the fee is invoiced immediately after registration.



The various discounts offered cannot be combined. This also applies to total prices that are already discounted.

Framework agreements

Should your organisation have increased further training requirements, we can offer you individual terms in relation to annual turnover. For further information on our service for major customers, please call us on 0761 595339-05.

e-Learning licences

Regarding e-learning licences, individual offers are available: Tel. 0761 595339-10.

Your course* cancellation guarantee


You may nominate a substitute at any time to replace the registered participant. You will not incur any additional costs.

Changes to booking

You may change your booking to a different course date or even change the course at any time. Please notify us of changes in writing. In the event of a change of booking (which is only permitted once), we charge the following administrative fees:
· Rescheduling before 4 weeks prior to the start of a course or program: no charge.
· Rescheduling after 4 weeks prior to the start of a course or program: 10 % of the course/program fees (min. € 50,-; max. € 350,-) plus VAT.
· Rescheduling after commencement of a course: 30 % of the course fees plus VAT.

Cancellation charges

You may cancel your contract at any time. However, this can only be done in writing. Text form is sufficient. Please note that the following administrative fees will be charged:
· Cancellation before 4 weeks prior to the start of a course or program: 10 % of the course/program fees (min. € 50,-; max. € 350,-) plus VAT.
· Cancellation after 4 weeks prior to the start of a course or program: the full course fees plus VAT.
· Once a participant has commenced working with an e-learning program, the full course fees plus VAT are charged.
· Transfer coaching can be cancelled without charge as long as no sessions have been scheduled with the trainer. In the event of cancellation after sessions have been arranged, the full fees plus VAT are charged.

*Courses (modular series of sessions with fixed date schedule / participant group).

Course cancellations

We reserve the right to cancel the event due to insufficient demand, the number of participants or for other important reasons beyond our control (e.g. sudden illness of the trainer, force majeure). Any participation fees already paid,will, of course, be refunded.

In accordance with our Flex Guarantee, we may hold face-to-face events as live online events. The Haufe Akademie will inform you of such a change before the event. You then have the option of rebooking or cancelling your event date free of charge.

Further liability and compensation claims arising from the cancellation or change of event and not relating to injury to life, body or health are excluded, unless there is intent or gross negligence on our part. Please also note this for hotel rooms booked by you as well as flight or train tickets.

Right to make amendments

We are entitled to make any necessary changes or departures to the content, methodology or organisation of a course (e.g. as a result of legal changes) before or during a course, insofar as this does not significantly affect the usefulness of the advertised course for the participant. We are entitled to replace the proposed trainers where necessary (e.g. in the event of illness or accident) with other persons who have similar qualifications in the respective field.
Documents provided throughout a further training activity are compiled to the best of the compiler’s knowledge. We assume no liability or warranty for the accuracy, currency, completeness or quality of the content.

Appointment preview

Please note that dates from January 2024 are a preview. You can register for these dates today. However, we reserve the right to revise the training content, duration and, if necessary, change the price for these dates.

Reservation of title and usage of teaching materials

We reserve unrestricted title to all deliveries of teaching materials up until complete fulfilment of all payment obligations by the customer. The resale or circulation of teaching materials to or among those who are not colleagues or employees of the customer is not permitted. In particular the publishing of audio and video files, digital presentations or manuscripts on publicly accessible internet portals (sharing) is prohibited.

Photo and video recordings

At some events, participants may be photographed or recorded on video. Please note that these images and recordings may be used for advertising purposes by Haufe Akademie GmbH & Co. KG.
If recordings are to be use for marketing purposes then we will contact you for your approval before the event begins.

Rules relating to participants of distance-learning courses

The place of jurisdiction is the place of residence of the participant.
The fee for a distance-learning course can also be paid in several regular and equal instalments. The precise amounts are stated in the offer. The invoice for the first instalment is due upon commencement of the course.

Conditions of termination:

The distance learning contract may be terminated by either organiser or participant on important grounds at any time. The contract is concluded on the day on which it is signed.

Right of revocation; revocation instructions:

You are entitled to cancel this contract within fourteen days, without stating reasons. The deadline period of fourteen days begins with the day on which the first teaching materials are received either by you or by a third party authorised by you, who is not the transporter. To exercise your right of revocation, you must inform us in an unambiguous declaration (e.g. a letter sent by post, a fax, or an e-mail) of your decision to revoke this contract. You may use the model revocation form for this purpose, which you will find in your learning environment. This is, however, not mandatory. To comply with the revocation deadline, it is sufficient that the notification that you are exercising your right of revocation is sent before the deadline expires. The revocation should be sent to: Haufe Akademie GmbH & Co. KG, Customer Service, Munzinger Strasse 9, 79111 Freiburg,

Consequences of revocation

If you revoke this contract, we are to return all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from you having selected a method of delivery other than the cheapest, standard delivery offered by us) immediately and at the latest within fourteen days from the day on which we received your notification of revocation of this contract. We will use the same means of payment for this return payment that you employed in the original transaction unless a different arrangement has been expressly agreed with you. In no event will you be charged any fees for this return payment. We may refuse to render this return payment until we have received the goods back or until you furnish proof that you have sent the goods back, whichever is the earlier. You are to send back or hand over to us the goods immediately and in all cases within fourteen days from the day on which you notified us of the revocation of this contract. The deadline is deemed adhered to if you send the goods before expiry of the fourteen-day deadline. You are to cover the immediate costs of the return shipment of the goods.

Regulations for individual coaching sessions

If you book individual coaching, additional conditions apply to this. These can be found here.

Use of e-learning offers

Every participant receives from us a personal login for accessing e-learning software. Use of the software is restricted to this particular participant and is available for a certain period only. It is not permitted to disclose the login data to any third person.


Users can optionally book an eAcademy-course together with an individual online coaching package. A coaching package to accompany an eAcademy-course can also be booked at a later date.
Each online coaching package booked comprises a total of 3 hours, which can be divided into between three and six individual coaching sessions.
Once a coaching package has been bindingly booked, the user can arrange an individual coaching session, by selecting a date suggested by eAcademy.
Once the date has been confirmed by e-mail, the user will be contacted by the coach either by telephone using the number provided or by e-mail.
Once arranged, the time of the coaching session is binding and cannot be cancelled or rebooked by the user. If the user is unable to participate in a coaching session that has already been booked and confirmed, this coaching unit will expire unused.
It is not permitted for another user to attend the booked coaching session in place of the registered user.
The user can request an individual coaching date at any time within a period of 12 months from the date on which it was booked, subject to the availability of the coach, on the basis of the suggested dates.
We reserve the right to postpone any arranged coaching units before their planned date in the event of important reasons that are beyond our control (e.g. sudden illness of the coach or force majeure) or to replace a scheduled coach with another person who is equally qualified for the subject in question.

Prices and Payment

Unless otherwise stated, all prices quoted are exclusive of VAT. Prices quoted on the eAcademy website are non-binding. The prices stated in the booking confirmation shall apply. Course fees will be invoiced immediately after booking and are payable immediately. Invoices are generally forwarded by e-mail.


The relationship of trust between all parties necessitates strict confidentiality. We therefore undertake to keep confidential and/or proprietary all information, data or documents belonging to the user or the associated company, whether written or oral, and including but not limited to ideas, concepts, methods, etc., and to keep such information, data, or documents confidential and/or proprietary („Confidential Information“). In particular, we undertake not to sell, trade, publish, reproduce or otherwise disclose such Confidential Information to any person or organisation without the prior written consent of the User and the organisation.
The above obligations are not applicable to information which:
– is already in the possession of the public or will become accessible to the public through channels other than an act or omission by us;
– must be published in compliance with the law, an official order or a judicial decision – provided that the user and the company are informed of this immediately.
The obligation to maintain confidentiality applies even after performance of the coaching sessions has terminated. Cases in which there are legal obligations with regard to the exchange of information or in which we are explicitly released by the user or the company from their obligation of confidentiality are excluded from this provision.
Once the purpose for which the Confidential Information was acquired has been achieved, we will immediately return or destroy all originals and copies of the Confidential Information.


We strive to provide permanent access to eAcademy (365 days, 24 hours). However, we are unable to expressly guarantee its availability at all times. Access may be temporarily restricted for technical reasons, such as for necessary maintenance or repair activities.

Preview dates

Please note that dates from January 2024 onwards are preview dates. You may register for these dates now. However, for these dates, we reserve the right to revise the further training material and course duration, and where applicable, to make a price adjustment.

Services included with courses

Unless otherwise stated, the fees for classroom courses include one joint lunch per full seminar day, drinks during breaks and extensive course documentation.

The participation fee for the live online trainings includes an event box that will be sent to you before the start. It consists of comprehensive working documents and other tools for a successful live online experience.

Hotel reservations

We have reserved a limited quota of rooms up until four weeks before the date of the course. Please arrange your booking directly with the hotel.

Third party providers

Where services from third-party providers are presented, Haufe Akademie GmbH & Co. KG acts solely as a mediator of services. In the event of a booking, contracts with respect to the service provision are concluded solely between the customer and the respective third-party supplier/service performer. Special provisions and restrictions (general terms and conditions of the third-party supplier) may apply to the selected services. The entire handling of the contract and settlement of any disruptions to performance take place exclusively between the customer and the third-party supplier.


The Haufe Akademie GmbH & Co. KG website contains links to third-party websites. The Haufe Akademie provides these links as an additional service/courtesy. The Haufe Akademie has no influence over the content of linked third-party websites. Therefore, the Haufe Akademie is not liable for the accuracy, currency or completeness of the information given there. Furthermore, the Haufe Akademie expressly disassociates itself from the content of all linked pages. The Haufe Akademie accepts no warranty for the functionality and/or correctness of the pages or of the data, services or works offered there and is under no circumstances liable for damage or consequential damage or for any kind of loss caused directly or indirectly by operation, non-operation, use or utilisation in any form whatsoever. The Haufe Akademie hereby advises that contractual relationships with third-party suppliers are concluded solely in accordance with their terms and conditions of business.

Final provisions

We do not take part in dispute settlement proceedings before a consumer arbitration body. Contractual implementation (invoicing etc.) is performed by Haufe Service Center GmbH in its own name for the account of third parties (commission):

Deutsche Bank Freiburg,
35041300 (sort code [BLZ] 68070030),
BIC DEUTDE6F, IBAN DE47 6807 0030 0035 0413 00.

Place of fulfilment and place of jurisdiction is Freiburg im Breisgau.
Haufe Akademie GmbH & Co. KG, Munzinger Strasse 9, 79111 Freiburg.
Limited partnership, headquarters and register court Freiburg HRA 703759.
Personally liable shareholder: Haufe Akademie Verwaltungs GmbH,
Headquarters and register court Freiburg HRB 2249, Martin Laqua.
General Managers: Hansjörg Fetzer, Mario Kestler, Holger Schmenger, Dr. Jörg Schmidt.
Chairwoman of advisory board: Andrea Haufe.
VAT ID No. DE295032455.

Legal status as of 1st, January 2024