Agile project and process management in the public sector

Basics, relevant terms and milestones

• Agile Manifesto, Manifesto for Agile Quality Management.
• Project and process management: definition and delimitation of routine activities and sensitization for agile working in the public sector.
• Importance of preparation: start with WHY, definition of the problem and clarity about the added value of the desired solution.
• Differences and similarities of classic vs. agile working: finding the right way of working for your public institution.

Agile project management

• Phases in project management (from clarifying the assignment to clarifying roles), the magic triangle of agile project management, necessary framework conditions and consequences.
• Understanding and changing roles: from thinking in fixed structures to adapted thinking and acting - using the example of Scrumbut in a public institution.
• Special features of project management in the public sector and lessons learned from the private sector, e.g. focus on users.

Agile process management

• Relevant terms and their meaning, e.g. convention manual, BPMN 2.0 notation.
• Kaizen - the true meaning and what it means to create value and avoid waste, e.g. reduce waiting times.
• Process modeling and graphical representation/notation.
• Process optimization, opportunities and impulses from the agile working world, including an outlook on the effects of AI.
• Special features in the public sector using a practical example.

Possible combinations and areas of application for the public sector

• Strengths, limits and areas of application of Kanban, Scrum & Design Thinking using practical examples in the public service.
• Possible combinations of process and project management.
• Your immediately usable toolbox, e.g. Value Proposition Canvas, Project Canvas.
• Practical tips and best practice examples in the public sector.