Customer Service - FAQs

You can also register third parties for a training course online, by e-mail or by telephone. There is no registration deadline for booking.

When booking online, you first log in with your own access data.
During the booking process, you have the option of booking for another participant under "Select participants".

You and the registered participant will then receive a binding confirmation of registration from us with all the important information about the booked course.

If the course is already fully booked at the time of booking, we will secure the participant a place on the waiting list.

Please note: It is not possible to book content subscriptions for third parties. This can only be booked by the person who wants to use the subscription.

It is possible to reserve a place for up to 14 days. You can use the advance reservation form for this. This can be found on the details page of the course below the dates.

It is possible that the desired date of your training course is already fully booked at the time of booking. In this case, we will secure you a place on the waiting list. If a place becomes available for you, we will inform you immediately.

Sometimes further training courses are not yet bookable. In this case, you can make a reservation. You can use the "Pre-booking form" for this. This can be found on the right-hand side of the details page of the training course. As soon as the event is bookable, we will inform you by email.

If you no longer wish to take part in your booked course, you can cancel the booking.
Please note that we will charge a processing fee for canceling your booking.
You can find these in our terms and conditions

If you are unable to attend your booked event date, you can name a substitute participant from your company at any time.
You will not incur any additional costs.

We reserve the right to cancel the event due to insufficient demand or number of participants or for other important reasons for which we are not responsible (e.g. sudden illness of the speaker, force majeure).
speaker, force majeure). We will inform you immediately in the event of a cancellation.

You will receive all the documents you need for your event on site.
We will inform you in advance if you need to bring additional materials with you or if you need to prepare specifically for the training. 

For our online events, we will send you the required documents to the address you have provided.
 

The number of participants varies per course. The maximum number of participants is based on the didactic concept of the course.

For the further training of Haufe Akademie There is no dress code. Casual business attire is appropriate. You will be informed separately of any exceptions.

You can find the seminar times on the details page of the training course for the respective date and after confirmed registration in your learning environment.

The course schedule/agenda and break times will be announced on site by the trainer .

The evenings are at the free disposal of the participants. You will be informed separately of any exceptions.

You will find your confirmation of participation in the learning environment after your training. If you receive a certificate for your training, we will send it to you by email after the end of the event.

The accommodation price in the contingent varies depending on the event hotel. You will find the price in your learning environment after you have confirmed your registration.

Participants are responsible for their own accommodation costs.

During the event, one lunch per full seminar day is included, as well as refreshments during the morning and afternoon breaks.

Please inform the event hotel of any food intolerances or allergies up to 7 days before arrival.

We have arranged special conditions for participants traveling by Deutsche Bahn.

Note: 

Our offer will be updated from 01.07.2025.

We continue to offer you guaranteed price and condition advantages.

You can find all the information about booking your train ticket in your learning environment.

We will automatically create a customer account for you when you book your first course.

E-mail address of your customer account
You can find the e-mail address for accessing your customer account in the registration confirmation for your event.

First time user of the learning environment?
Before you can use your learning environment, you must assign yourself a password.
To do this, enter your e-mail address here.

You can access your learning environment here.

For further support in accessing your learning environment, please contact us

by e-mail: help@haufe-akademie.de  

By telephone: +49 761 595 339 00

(Mon - Fri from 8:00 - 17:00)

Fast, simple, compact - everything at a glance with just one click

Get the most out of your further education – it’s easy: With a single click, we offer you Haufe Akademie for me app provides a comprehensive overview of everything you need for your further education.

Whether you are looking for details on trainers, the venue, hotels, travel options, the schedule, learning materials, contact details and more - with our app you have everything at a glance, anytime and anywhere.

Before, during and after the event, the app provides you with all the relevant information - tedious searching is a thing of the past.

Simply scan the QR code and download the app.

Our invoices can only be paid by bank transfer.

Would you like to exchange ideas on topics relating to personnel and organizational development and are interested in the benefits of working in partnership? We would be happy to be your navigator and exchange ideas with you.

You can find more information under Account Management

When you purchase an Academy Card, you benefit from a 10% discount on the participation fee and a 3% discount on the daily or hourly rate for selected in-house seminars and consulting.

You can find more information about ordering and the conditions of participation here.

You can find an overview of the funding programs of the federal states here.

As soon as your booking has been confirmed, you can access your booked e-learning via the learning environment. Simply log in using the e-mail address from your registration confirmation.

Once your booking has been confirmed, the e-learning course you have booked is available to you for 365 days.

You will be invoiced for the e-learning immediately after booking.

After completing an e-learning course, you can download a digital certificate of attendance.

If your e-learning is available in different languages, you can change these at the top right when you start it for the first time.

Please note that the e-learning is started in German the first time you start it. If you change the language, it will be saved for your next access.

From 50 licenses, we also offer our e-learning courses as a corporate solution.
You can find more information here.

You can book the content subscription directly here.

Please note: It is not possible to book content subscriptions for third parties. This can only be booked by the person who wants to use the subscription.

After completing the booking, you will receive an order confirmation to the e-mail address you provided. A link in the order confirmation will take you directly to the content subscription.

The content subscription is active for three months from the time of booking and is automatically extended for a further three months.

You will receive the first invoice directly after your booking. After that, you will be billed for the content subscription every three months.

You can cancel your content subscription up to four weeks before the end of the term with a single click in your profile on the learning platform.

As soon as you have completed an e-learning course, you can download the confirmation of participation. If your subscription is inactive, you will no longer have access to your participation confirmations.

If the e-learning is available in different languages, you can change these at the top right when you start it for the first time.

Please note that the e-learning is started in German the first time you start it. If you change the language, it will be saved for your next access.

From 50 licenses, we also offer our e-learning courses as a corporate solution.
You can find more information here.

If you no longer wish to receive advertising, you can inform our customer service at service@haufe-akademie.de.