Hello! How can we help you?

The participation fee is usually sent to the specified billing address immediately after the start of training event immediate payment terms. Payment of our invoices is only possible by bank transfer. Payment in installments is not possible.
For e-learning courses, transfer and business coaching, as well as package prices for courses, invoicing takes place immediately after booking confirmation.

We offer the following invoice formats:

• Shipping by mail: Standard procedure, unless otherwise specified.
• Shipping by email: Only possible to commercial e-mail.
• xInvoice
• ZUGFeRD

You can reschedule or cancel your appointment directly through your personal learning environment. 

The following rules apply to rebookings:

• training event reschedule your training event free of charge up to four weeks before it begins.
• After this period, a rebooking fee of 10% of the registration fee will be charged.

The following cancellation policy applies:

• Up to four weeks before the start of the training event , the cancellation fee training event 10% of the participation fee.

• Starting four weeks before the event begins, the full participation fee will be charged as a cancellation fee.

For details on specific rules for different formats, please see our Terms and Conditions Terms and conditions. 

In order to process your booking quickly and smoothly, we need some information about the person participating in the training course:

• Salutation
• First and last name
• billing address
• Personal e-mail address

If you also provide us with a mobile phone number, we can inform the participant directly in the event of any last-minute changes.

Simply book your training course online in our shop and secure your place in just a few clicks. After booking, you will receive a booking confirmation with all the important details about your training course. If your desired training course is already fully booked, we will put you on the waiting list and inform you as soon as a place becomes available.

You can now conveniently book training courses for third parties via our shop. Simply log in with your access data and select the person you want to register under "Select participants" during the booking process. After booking, you and the registered person will receive a booking confirmation with all the important information about the training course. If the training course is already fully booked, we will automatically secure a place on the waiting list for the registered person.

If there are no suitable dates available for you, you can sign up for e-mail notifications e-mail new dates under the appointment selection.

If your desired training course is already fully booked, we will put you on the waiting list and inform you as soon as a place becomes available.

Product-related discounts are listed on the respective product pages.

We are happy to reserve a place for you at your desired event date, free of charge and without obligation. Reservations can be made up to 14 days in advance. To do so, use the "Reserve date" function located below the date overview.

If you become ill, you have the option to reschedule your training event a new date. In this case, the rules regarding rescheduling and cancellations as set forth in our Terms and Conditions apply Terms and conditions. If you have any questions or need assistance, our customer service team is always happy phone via e-mail phone .