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Service and project management

Service and project management

How can you help your company to become faster, more flexible and more customer-oriented? With project management standards and frameworks. We prepare you for recognized certificates with practical service and project management training. This will increase your attractiveness - in the company and on the market.

The illustrations were created in cooperation between humans and artificial intelligence. They show a future in which technology is omnipresent, but people remain at the center.
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Results
IT service and project management training: Efficient processes and successful projects

Companies need to become faster, more flexible and more customer-oriented in order to hold their own in the digital transformation. The key to this? New skills in IT service and project management.

Project management standards and frameworks in the area of requirements management or business processes will support you. They give you and your company a decisive competitive advantage.

We offer IT service and project management training on the following topics:

  • ITIL®
  • IREB®
  • SAFe
  • DevOps

Our trainers are tried-and-tested experts who not only know the theory, but also the practical tasks and current challenges in service and project management. Not only will you be optimally prepared for the certification exams, but you will also benefit from know-how that you can apply directly in practice.

Blog article

IT Service Management (ITSM): Basics and application

This article provides an overview of the basic principles and content of IT service management (ITSM) and various frameworks associated with IT service management. You will learn which key terms are important in the context of ITSM and what they mean.

The illustrations were created in cooperation between humans and artificial intelligence. They show a future in which technology is omnipresent, but people remain at the center.
AI-generated illustration
Blog article

ITIL® 4 certification: How to find the certification that's right for you

In this guide to the ITIL® certifications, you will learn everything that is relevant in this context: Why should you aim for an ITIL® certification at all? How are the individual ITIL® certifications structured? Which certifications make sense for you? How do the exams work? You will also find out how best to prepare for the exams and what you need to bear in mind during the exams.

The illustrations were created in cooperation between humans and artificial intelligence. They show a future in which technology is omnipresent, but people remain at the center.
AI-generated illustration
Webinar

ITIL® in 2025: Why you should rely on the framework right now.

How you can use the framework effectively and what specific added value it creates for companies and their employees.

The illustrations were created in cooperation between humans and artificial intelligence. They show a future in which technology is omnipresent, but people remain at the center.
AI-generated illustration

"As always, I was very well looked after and supported. Christoph is an excellent teacher!"

"Lecturer very competent and pleasant. Good pace. Good documents. Good use of the infrastructure."

"Very relaxed and structured presentation. Good division into 1 1/2 - 2 hour sessions. Varied mix of frontal teaching and exercises. Keep up the good work!"

"Very good course with a great + committed trainer. I learned a lot of new things and took away lots of ideas for my work."

"Many thanks to Katja. They were two exciting and instructive days. The structure and delivery of the course content was very good and easy to understand."

"Thanks to the many exercises we did, I feel very well prepared for the exam. The regular inclusion of practical examples makes the course "lively" and not just theoretical. This means there is no room for boredom. Excellent :)"

"The trainer is extremely knowledgeable. She knows how to explain even complex issues in a simple and understandable way. Such a high level of technical expertise combined with rhetorical skills is rare. Any time again!"

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Do you have questions about training?

Call us on +49 761 595 33900 or write to us at service@haufe-akademie.de or use the contact form.

The illustrations were created in cooperation between humans and artificial intelligence. They show a future in which technology is omnipresent, but people remain at the center.
AI-generated illustration