Microsoft Dynamics 365 Customer Experience Analyst (MB-280T01-T04)
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Machine Learning Engineer
This condensed bootcamp summarizes the contents of the official MB-280 module series (T01-T04) in three intensive training days. You start with Dataverse basics and build a model-driven app that serves as a common thread throughout the course. You will then digitize the entire sales cycle: lead capture, opportunity management, product catalog, forecasting and AI-supported sales opportunities with Copilot for Sales.
You then combine sales data with Customer Insights - Data and segment target groups in real time; with Customer Insights - Journeys you design multi-stage campaigns - all directly in the tenant. Numerous labs and best practice tips ensure that you can immediately implement the concepts in your own project and pass the Exam MB-280 with confidence.
Course content:
- Platform & architecture: Dataverse, solution structure, environments
- Model-driven apps: tables, relationships, forms, views, security
- Dynamics 365 Sales: lead/opportunity management, product catalog, offers, forecasts, co-pilot gestures
- Sales Insights & Accelerator: AI scores, sequences, relationship analytics
- Customer Insights - Data: data collection, standardization, segments, metrics
- Customer Insights - Journeys: real-time journeys, triggers, emails & channels
- Automation & low-code: Power Automate flows, business rules & plugins
- Analytics & reporting: dashboards, Power BI and real-time KPIs
- Integrations: Teams, Outlook, Power Pages & Dual Write
- Governance & ALM: Solutions Structuring; Pipelines; Deployment; Exam Tips for MB-280
- Understanding Dataverse basics and building a model-driven app
- Digitizing the entire sales cycle
- Connecting sales data and segmenting target groups in real time
- Designing multi-stage campaigns
This course consists of training training and is led by a trainer who supervises the participants live. Theory and practice are taught with live demonstrations and practical exercises. The video conferencing software Zoom is used.
Functional Consultants, CRM/CX Admins, Power Platform Makers, Pre-Sales Engineers and Project or Team Leads who are looking to rapidly deliver comprehensive customer experience solutions with Dynamics 365 and are seeking to pass the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate exam (MB-280).
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