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Microsoft Technology / Microsoft Dynamics 365
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Microsoft Dynamics 365 Customer Experience Analyst (MB-280T01-T04)

Online
3 days
German
Download PDF
€ 1.890,-
plus VAT.
€ 2.249,10
incl. VAT.
Booking number
42212
Venue
Online
2 dates
€ 1.890,-
plus VAT.
€ 2.249,10
incl. VAT.
Booking number
42212
Venue
Online
2 dates
Become a certified
Machine Learning Engineer
This course is part of the certified Master Class "Machine Learning Engineer". If you book the entire Master Class, you save over 15 percent compared to booking this individual module.
To the Master Class
In-house training
In-house training just for your employees - exclusive and effective.
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Become a Dynamics 365 customer experience all-rounder in just 3 days: configure model-driven apps, optimize sales processes with Copilot and gain deep customer insights - all hands-on and perfectly tailored for the MB-280 certification.
Contents

This condensed bootcamp summarizes the contents of the official MB-280 module series (T01-T04) in three intensive training days. You start with Dataverse basics and build a model-driven app that serves as a common thread throughout the course. You will then digitize the entire sales cycle: lead capture, opportunity management, product catalog, forecasting and AI-supported sales opportunities with Copilot for Sales.

You then combine sales data with Customer Insights - Data and segment target groups in real time; with Customer Insights - Journeys you design multi-stage campaigns - all directly in the tenant. Numerous labs and best practice tips ensure that you can immediately implement the concepts in your own project and pass the Exam MB-280 with confidence.

 

Course content: 

  • Platform & architecture: Dataverse, solution structure, environments
  • Model-driven apps: tables, relationships, forms, views, security
  • Dynamics 365 Sales: lead/opportunity management, product catalog, offers, forecasts, co-pilot gestures
  • Sales Insights & Accelerator: AI scores, sequences, relationship analytics
  • Customer Insights - Data: data collection, standardization, segments, metrics
  • Customer Insights - Journeys: real-time journeys, triggers, emails & channels
  • Automation & low-code: Power Automate flows, business rules & plugins
  • Analytics & reporting: dashboards, Power BI and real-time KPIs
  • Integrations: Teams, Outlook, Power Pages & Dual Write
  • Governance & ALM: Solutions Structuring; Pipelines; Deployment; Exam Tips for MB-280
Your benefit
  • Understanding Dataverse basics and building a model-driven app
  • Digitizing the entire sales cycle
  • Connecting sales data and segmenting target groups in real time
  • Designing multi-stage campaigns
trainers
Milan Pincar
Methods

This course consists of training training and is led by a trainer who supervises the participants live. Theory and practice are taught with live demonstrations and practical exercises. The video conferencing software Zoom is used.

Final examination
Recommended for

Functional Consultants, CRM/CX Admins, Power Platform Makers, Pre-Sales Engineers and Project or Team Leads who are looking to rapidly deliver comprehensive customer experience solutions with Dynamics 365 and are seeking to pass the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate exam (MB-280).

Start dates and details

Form of learning

Learning form

8.12.2025
Online
Places free
Implementation secured
Online
Places free
Implementation secured
9.3.2026
Online
Places free
Implementation secured
Online
Places free
Implementation secured

The training is carried out in cooperation with an authorized training partner. This partner collects and processes data under its own responsibility. Please take note of the corresponding privacy policy.

Do you have questions about training?
Call us on +49 761 595 33900 or write to us at service@haufe-akademie.de or use the contact form.