ITIL® Version 5 Foundation – Bridge Course
The course for transferring from ITIL® 4 to ITIL® 5 – official training including certification
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Machine Learning Engineer
- The four dimensions of service management
- Key concepts of digital product and service management
- The digital product and service lifecycle
- The ITIL® Service Value System
- Identifying, mapping, and managing value streams
The course content/learning objectives are based on the official syllabus.
Requirements:
An ITIL® 4 Foundation certificate is required to participate in this course.
Additional info:
ITIL® is a registered trademark of PeopleCert and is used with permission from PeopleCert. All rights reserved.
- Understanding the key concepts of ITIL®, in particular the fundamentals of digital product and service management and the service economy
- Understanding how service relationships and the digital product and service lifecycle contribute to value creation in modern organizations
- Getting to know the four dimensions of ITIL® service management and how they interact
- Understanding the purpose and components of the ITIL® Service Value System
- Knowing the activities of the service value chain and understanding how they jointly create value
- Understanding the importance of value streams, including value stream analysis and value stream management in digital organizations
- Understanding how ITIL® contributes to optimizing organizations and developing professional skills
Short presentations followed by brief discussions
The exam is currently only available in English.
A few days before the course starts, you will receive e-mail voucher from PeopleCert for an online exam via e-mail . You must redeem the exam voucher directly with PeopleCert, where you can register for an available exam date. The online exam is supervised by a PeopleCert invigilator, so you will need a device with a microphone and camera. We recommend that you take the exam on a personal PC or laptop, as company laptops often have restrictions.
Format: Multiple-choice exam questions, Number of questions: 20, Duration: 30 minutes, No aids permitted
Option "Take2":
This option allows you to retake the exam at a reduced price if you fail. The retake exam is taken online. If required, you can book this option yourself in your PeopleCert candidate profile before booking the exam. You have up to six months from the date of the first exam to prepare for and take the retake exam.
This course is aimed at ITIL® 4 Foundation-certified individuals who want to learn about the differences between ITIL® 4 and ITIL® Version 5 in a compact format and at the same time obtain the current ITIL® Version 5 Foundation certificate.
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