ITIL® Transformation (Version 5)
Strategy Development Based on ITIL® Principles – Training Including Certification
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Machine Learning Engineer
- ITIL® Foundation Review
- The ITIL® Transformation Model
- Templates for the initiation phase
- Templates for Management and Governance Structures
- Templates for implementation
- Examples of holistic transformation
- Measuring, Learning, and Synthesizing Findings
- ITIL® & AI
- ITIL® and other frameworks
The course content and learning objectives are based on the official syllabus.
You understand the ITIL® Guiding Principles and their significance for organizations
You understand the key concepts of products, services, and product and service management
You understand the four dimensions of ITIL® product and service management and how they interact
You understand the purpose and components of the ITIL® Service Value System (SVS)
You understand the ITIL® product and service lifecycle
You are familiar with the definition and scope of transformation in the ITIL® context
You understand the characteristics and different types of change (e.g., disruptive vs. uncertain)
You understand the four levels of the ITIL® Transformation Model (Governance, Positioning, Implementation, Learning)
You apply the phases and steps of the ITIL® Transformation Model to simple scenarios
You evaluate transformation approaches based on models, levels, and fundamental concepts
This course consists of antraining is led by an instructor who provides live guidance to participants. Theory and practice are taught through live demonstrations and hands-on exercises. The course uses the video conferencing software Zoom.
The exam is currently only available in English.
A few days before the course starts, you will receive e-mail voucher from PeopleCert for an online exam via e-mail . You must redeem the exam voucher directly with PeopleCert, where you can register for an available exam date. The online exam is supervised by a PeopleCert invigilator, so you will need a device with a microphone and camera. We recommend that you take the exam on a personal PC or laptop, as company laptops often have restrictions.
Format: Multiple-choice exam questions, Number of questions: 40, Duration: 90 minutes
In the exam, you will use the "ITIL® Car Rental Scenario," which provides you with background information for the exam questions.
This is an "open-book" exam. You may use the official book *ITIL Transformation (Version 5)* and take notes in it. No other aids are permitted.
Take2" option:
With this option, you can take the retake exam at a reduced price if you fail the initial exam. The retake exam is administered online. If needed, you can add this option yourself in your PeopleCert candidate profile before booking the exam. You have up to six months from the date of the initial exam to prepare for and take the retake exam.
This course is for you if you want to actively shape transformation in IT service management and embed it sustainably within your organization. It is designed for professionals and managers who are responsible for change, development, or organization-wide transformation.
This is the right place for you if you want to combine strategic goals with operational implementation and continuous improvement. Typical roles include service and product managers, project leaders, and specialists in continuous improvement and organizational development.
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