ITIL® 4 Foundation - Compact Course
Understanding and applying ITIL® concepts - the official training including certification
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Machine Learning Engineer
ITIL® 4 is a logical evolution of ITIL® v3 / 2011, designed to address the current and future needs of organizations, such as Agile, Lean, and DevOps. ITIL® 4 is not a completely new version, but rather an update.
ITIL® 4 is a framework for managing IT-enabled services, designed to drive shared value and promote business success in the digital age. For more information, visit our ITIL® 4 blog.
1. course introduction
Fundamentals of ITIL® Service Management in the Modern World: An Introduction to ITIL® 4
2. Service Management: Key Concepts
Value and Value Co-Creation Value: Services, Products, and Resources Service Relationship Value: Outcomes, Costs, and Risks
3. Guiding Principles
The Seven Guiding Principles: Application of the Guiding Principles
4. The four dimensions of service management
Organization and People Information and Technology partners suppliers Streams and Processes External Factors and the PESTLE Model
5. Service Value System
Overview of the Service Value System Overview of the Service Value Chain
6. Continuous improvement
Introduction to Continuous Improvement Continuous Improvement Model The Relationship Between Continuous Improvement and Guiding Principles
7. Overview of ITIL® Practices
Benefits of ITIL® Continual Improvement, Change Control, Incident Management, Problem Management, Service Request Management, Service Desk Practice, and Service Level Management Practice
8. Exam preparation
The course content/learning objectives are based on the official syllabus.
Requirements:
There are no formal prerequisites for the course. However, knowledge of ITIL® v3 / 2011 is beneficial.
If you do not have this prior knowledge, we recommend our hands-on training course “ITIL® 4 Foundation Practice” instead of this course. That course begins with a detailed overview of service management and services, and each chapter is reinforced and consolidated through exercises.
You prepare specifically for the ITIL® 4 Foundation certification exam and certify yourself as an ITIL® Expert.
You will develop an understanding of the ITIL® key concepts and learn how modern IT and digital service organizations work.
You will learn how the ITIL® guidelines can help your company and how you can introduce and continuously adapt ITIL® service management.
You will develop in-depth knowledge of the four dimensions of ITIL® service management and build a scalable, adaptable and efficient service organization.
You will get to know the components of the ITIL® Service Value System and learn how to implement the activities of the Service Value Chain.
You will gain an understanding of cultural or behavioral principles and how they benefit the entire organization.
This course is primarily interactive. Building on introductory sessions, it includes exercises, discussions, and exam preparation.
You will receive your official ITIL® 4 Foundation certificate after successfully completing the online exam. You do not take the online exam directly after completing the course, but at a date of your choice with the official exam provider PeopleCert. The exam can be booked and taken in either German or English - the official literature in both languages is part of the course.
Examination fee
The costs for the one-off participation in the exam are included in the course fee. You will receive a voucher for the online exam by e-mail directly from the official PeopleCert examination center a few days before the start of the course.
Book an exam date
You can redeem the exam voucher on the PeopleCert website and register for an available exam date of your choice.
Examination procedure
The online exam consists of 40 multiple-choice questions that must be answered within 60 minutes. The pass rate for the exam is 65% (26 points out of 40). No aids are permitted. The exam is supervised by a PeopleCert invigilator and a computer with microphone and camera is required for participation. We recommend that you take the exam on a private PC or notebook, as company computers are often subject to certain restrictions and may not allow you to take the exam on the booked date.
Take2" option
Do you want to play it safe and book a second chance to take the exam? The low-cost Take2 option allows you to take a repeat exam if you fail the first exam without having to pay the full price for the new exam. If required, you can book this option yourself in your PeopleCert account before you register for the first exam. You have a maximum of six months from the date of the first exam to prepare for and take the retake exam.
For more information about the exam, take a look at the PeopleCert website: https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines.
This training course is aimed at anyone who works in service management and would like to obtain a recognized certification as an expert.
ITIL® 4 Foundation offers helpful knowledge in many areas - not only in service management, but also in IT management, IT project management, IT product management and IT support.
This course and the accompanying certification is a prerequisite for the advanced certifications ITIL® 4 Specialist, ITIL® 4 Strategist, ITIL® 4 Managing Professional, ITIL® 4 Leader and ITIL® 4 Master.
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