pds-it
['Product detail page','no']
Microsoft Technology / Microsoft Dynamics 365
The illustrations were created in cooperation between humans and artificial intelligence. They show a future in which technology is omnipresent, but people remain at the center.
AI-generated illustration

Microsoft Dynamics 365 Field Service (MB-240)

Online
2 days
German
Download PDF
€ 1.390,-
plus VAT.
€ 1.654,10
incl. VAT.
Booking number
42210
Venue
Online
2 dates
€ 1.390,-
plus VAT.
€ 1.654,10
incl. VAT.
Booking number
42210
Venue
Online
2 dates
Become a certified
Machine Learning Engineer
This course is part of the certified Master Class "Machine Learning Engineer". If you book the entire Master Class, you save over 15 percent compared to booking this individual module.
To the Master Class
In-house training
In-house training just for your employees - exclusive and effective.
Inquiries
In cooperation with
In just 2 days you will learn how to set up Dynamics 365 Field Service: Work Orders, Dispatching, Mobile App, Inventory & IoT Management - all hands-on for first-class service.
Contents

This condensed boot camp will turn you into a field service professional in two intensive days. You will start with the basic configuration of work order types, resources and geo-locations, set up AI-supported deployment planning and put the mobile app into operation. You will then control warehouse and spare parts inventories, automate returns, connect IoT sensors for proactive maintenance and create inspection forms. Numerous hands-on labs and best-practice tips prepare you optimally for real projects and the MB-240 certification.

 

  • Field service basics & system architecture
  • Work Orders, Incident Types, Service Tasks
  • Resource Planning & Resource Scheduling Optimization (RSO)
  • Mobile app: configuration, offline function, checklists & signatures
  • Inventory, purchasing and return processes
  • Assets, IoT integration & connected field service
  • Inspections, SLA monitoring & reports with Power BI
  • Integrations with Customer Service, Outlook & Teams
  • Deployment, Security & Exam Tips for MB-240
Your benefit
  • Learning the basic configuration of work order types, resources and geo-locations
  • Setting up AI-supported resource planning and commissioning the mobile app
  • Controlling stock and spare parts inventories and integrating IoT sensors for proactive maintenance
trainers
Milan Pincar
Methods

This course consists of training training and is led by a trainer who supervises the participants live. Theory and practice are taught with live demonstrations and practical exercises. The video conferencing software Zoom is used.

Final examination
Recommended for

technicians service technicians & dispatchers, functional consultants, service managers, system integrators and anyone who wants to quickly go live with Dynamics 365 Field Service.

Start dates and details

Form of learning

Learning form

3.11.2025
Online
Places free
Implementation secured
Online
Places free
Implementation secured
2.2.2026
Online
Places free
Implementation secured
Online
Places free
Implementation secured

The training is carried out in cooperation with an authorized training partner. This partner collects and processes data under its own responsibility. Please take note of the corresponding privacy policy.

Do you have questions about training?
Call us on +49 761 595 33900 or write to us at service@haufe-akademie.de or use the contact form.