Microsoft Dynamics 365 Field Service (MB-240)
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Machine Learning Engineer
This condensed boot camp will turn you into a field service professional in two intensive days. You will start with the basic configuration of work order types, resources and geo-locations, set up AI-supported deployment planning and put the mobile app into operation. You will then control warehouse and spare parts inventories, automate returns, connect IoT sensors for proactive maintenance and create inspection forms. Numerous hands-on labs and best-practice tips prepare you optimally for real projects and the MB-240 certification.
- Field service basics & system architecture
- Work Orders, Incident Types, Service Tasks
- Resource Planning & Resource Scheduling Optimization (RSO)
- Mobile app: configuration, offline function, checklists & signatures
- Inventory, purchasing and return processes
- Assets, IoT integration & connected field service
- Inspections, SLA monitoring & reports with Power BI
- Integrations with Customer Service, Outlook & Teams
- Deployment, Security & Exam Tips for MB-240
- Learning the basic configuration of work order types, resources and geo-locations
- Setting up AI-supported resource planning and commissioning the mobile app
- Controlling stock and spare parts inventories and integrating IoT sensors for proactive maintenance
This course consists of training training and is led by a trainer who supervises the participants live. Theory and practice are taught with live demonstrations and practical exercises. The video conferencing software Zoom is used.
technicians service technicians & dispatchers, functional consultants, service managers, system integrators and anyone who wants to quickly go live with Dynamics 365 Field Service.
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