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Machine Learning Engineer
1. introduction to the Collaborate, Assure and Improve Practices
2. relationship management
- Purpose and the most important terms
- Success factors and associated metrics
- Value streams and processes
- Organization and people
- Information and technology
- Partners and suppliers
3. supplier management
- Purpose and the most important terms
- Success factors and associated metrics
- Value streams and processes
- Organization and people
- Information and technology
- Partners and suppliers
4. service level management
- Purpose and the most important terms
- Success factors and associated metrics
- Value streams and processes
- Organization and people
- Information and technology
- Partners and suppliers
5. continual improvement
- Purpose and the most important terms
- Success factors and associated metrics
- Value streams and processes
6. information security management
- Purpose and the most important terms
- Success factors and associated metrics
- Value streams and processes
- Organization and people
- Information and technology
- Partners and suppliers
The course content is based on the official course documents.
- Know the key concepts, principles, values and challenges of the five management practices of ITIL® 4
- Ensure that stakeholders understand the strategic and operational requirements to jointly create value and achieve business objectives
- Integrate the practices into the organization's value streams
- Understanding the interfaces and synergies between these five practices
- Applying the metrics and practicing the success factors to improve performance
- Measure, evaluate and develop the performance of the various practices covered using the ITIL® maturity model
The training requires at least 20 hours of additional time outside of class (reading the book and revision/homework).
The training consists of three days of interactive training with presentations and group exercises. Please reserve the evenings during the training for revision and/or small homework assignments. The preparation and completion of homework contribute significantly to exam success.
The examination is held exclusively in English. The course materials and the official literature are also only available in English.
You will receive a voucher for an online exam by e-mail from PeopleCert a few days before the start of the course. The exam voucher must be redeemed directly with PeopleCert, where you can register for an available exam date. The online exam will be proctored by a PeopleCert proctor, which requires a device with a microphone and camera. We recommend taking the exam on private PCs/notebooks, as company notebooks are often subject to certain restrictions.
Format: Closed book, multiple-choice exam questions, number of questions: 60, pass rate: 65% (39 points out of 60), duration: 90 minutes, no aids allowed
This training is suitable for anyone who wants to gain more practical know-how on operational ITIL® practices. This includes operational managers and process managers.
The "ITIL® 4 Foundation" certificate is a prerequisite for this training.
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