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Service and project management / ITIL®
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ITIL® 4 Practice Manager: Collaborate, Assure and Improve

Online
3 days
German
Download PDF
€ 1.790,-
plus VAT.
€ 2.130,10
incl. VAT.
Booking number
41177
Venue
Online
1 appointment
€ 1.790,-
plus VAT.
€ 2.130,10
incl. VAT.
Booking number
41177
Venue
Online
1 appointment
Become a certified
Machine Learning Engineer
This course is part of the certified Master Class "Machine Learning Engineer". If you book the entire Master Class, you save over 15 percent compared to booking this individual module.
To the Master Class
In-house training
In-house training for your Employees only - exclusive and effective.
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In cooperation with
In this training you will learn to establish cross-practice collaboration, governance and effective service value streams. You will be able to maximize the value of applied practices both operationally and strategically.
Contents

1. introduction to the Collaborate, Assure and Improve Practices

 

2. relationship management

  • Purpose and the most important terms
  • Success factors and associated metrics
  • Value streams and processes
  • Organization and people
  • Information and technology
  • Partners and suppliers

 

3. supplier management

  • Purpose and the most important terms
  • Success factors and associated metrics
  • Value streams and processes
  • Organization and people
  • Information and technology
  • Partners and suppliers

 

4. service level management

  • Purpose and the most important terms
  • Success factors and associated metrics
  • Value streams and processes
  • Organization and people
  • Information and technology
  • Partners and suppliers

 

5. continual improvement

  • Purpose and the most important terms
  • Success factors and associated metrics
  • Value streams and processes

 

6. information security management

  • Purpose and the most important terms
  • Success factors and associated metrics
  • Value streams and processes
  • Organization and people
  • Information and technology
  • Partners and suppliers
Your benefit
  • Know the key concepts, principles, values and challenges of the five management practices of ITIL® 4
  • Ensure that stakeholders understand the strategic and operational requirements to jointly create value and achieve business objectives
  • Integrate the practices into the organization's value streams
  • Understanding the interfaces and synergies between these five practices
  • Applying the metrics and practicing the success factors to improve performance
  • Measure, evaluate and develop the performance of the various practices covered using the ITIL® maturity model
trainer
Markus Schweizer
Methods

The training requires at least 20 hours of additional time outside of class (reading the book and revision/homework).

The training consists of three days of interactive training with presentations and group exercises. Please reserve the evenings during the training for revision and/or small homework assignments. The preparation and completion of homework contribute significantly to exam success.

Certification

The examination is held exclusively in English. The course materials and the official literature are also only available in English.

You will receive a voucher for an online exam by email from PeopleCert a few days before the course starts. The exam voucher must be redeemed directly with PeopleCert, where you can register for an available exam date. The online exam is proctored by a PeopleCert invigilator, which requires a device with a microphone and camera. We recommend taking the exam on private PCs/notebooks, as company notebooks are often subject to certain restrictions.

 

Format: Closed book, multiple-choice exam questions, number of questions: 60, pass rate: 65% (39 points out of 60), duration: 90 minutes, no aids allowed

Recommended for

This training is suitable for anyone who wants to gain more practical know-how on operational ITIL® practices. This includes operational managers and process managers. 

The "ITIL® 4 Foundation" certificate is a prerequisite for this training. 

 

 

Start dates and details

Form of learning

Learning form

17.9.2025
Online
Places free
Implementation secured
Online
Places free
Implementation secured

The training is carried out in cooperation with an authorized training partner. This partner collects and processes data under its own responsibility. Please take note of the corresponding privacy policy.

Do you have questions about training?
Call us on +49 761 595 33900 or write to us at service@haufe-akademie.de or use the contact form.