This course focuses on the importance and challenges of digital strategy. When integrating the IT strategy, consideration is given to linking it to as many organizational goals as possible so that business success is enabled/optimized. ITIL® supports organizations in digital transformation by providing a structured and flexible approach to overcoming the challenges of service management and leveraging the potential of modern technology to get the most out of digital technology.
The course content/learning objectives are based on the official Axelos syllabus.
The training requires at least 20 hours of additional time outside the classroom. The course consists of three days of interactive training with presentations and group exercises. Please reserve the evenings during the course for revision and/or small homework assignments. The preparation and completion of the homework contribute significantly to exam success.
The certification consists of practical work and an official examination.
Practical work/assignment: 4 assignments are completed as group work as part of the lessons. They serve to deepen and practically apply the subject matter.
Exam format: 30 multiple-choice exam questions, duration: 60 minutes, pass rate: 70% (21 answers or more answered correctly). No aids are permitted.
You can book the exam in German or English. The course materials are in English and the official literature is available in either English or German. We generally recommend taking the exam in the language of the official literature. When registering for the exam, you can select the exam language and the language of the eBook yourself.
You will receive a voucher for an online exam by email from PeopleCert a few days before the course starts. The exam voucher must be redeemed directly with PeopleCert, where you can register for an available exam date. The online exam will be proctored by a PeopleCert invigilator, which requires a device with a microphone and camera.
Take2" option:
This option allows you to retake the exam at a lower price if you fail. The retake exam takes place online. If required, you can book this option yourself in your PeopleCert candidate profile before booking the exam. You have up to 6 months from the date of the first exam to prepare for and take the retake exam.
This course is designed for IT and business managers, department heads, aspiring C-suite professionals and other leaders across the organization who are looking for guidance to help them develop a digital vision, shape IT and business strategy and drive organizational change. At least three years of IT management experience is required.
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