Collaboration Communications System Engineer (MS-721)

Module 1: Introduction to Teams meetings and calls

This module provides an overview of Microsoft Teams communication and collaboration options: Teams phones, auto attendants, call queues, meeting room devices and different types of meetings. It covers the benefits and limitations of Teams Phone and emphasizes the importance of Teams devices in modern work environments.

Module 2: Planning for Teams Phone

Get to know Microsoft Teams Phone and learn what you need to make and receive phone calls, schedule Teams Phone devices, features and cloud voicemail.
 

Module 3: Planning for Microsoft Teams Rooms and Surface Hub

Teams Meeting Rooms and Surface Hubs are a great way to collaborate with your employees inside and outside the company. You can conveniently join scheduled meetings without logging in to the room device's computing unit. To get started with Microsoft Teams Rooms, you need to understand the differences and potential use cases of the different Teams Room devices, how these devices are technically managed, what licenses are required and what is important for a user-friendly physical room installation.

Module 4: Planning and optimizing network performance for Teams media

For real-time media in Microsoft Teams, network performance is the key to a good user experience. This module covers the requirements for the Teams real-time network and how you can optimize your network for Teams real-time media.

Module 5: Configuring and deploying Teams Phone

Before Microsoft Teams Phone users can make or receive calls and use advanced features, phone numbers must be assigned and Microsoft Calling Plans or Operator Connect must be configured.

Module 6: Configuring and deploying Teams Phone with Direct Routing

In this module, you will learn how administrators configure Teams Phone with Direct Routing to meet user requirements for telephony over a PSTN.

Module 7: Extend Teams Phone with additional services

Teams Phone leverages other Microsoft services and can be extended with third-party solutions for policy-based compliance recording, contact center integration and custom bots.
 

Module 8: Managing meetings and events

Learn about the different meeting solutions in Microsoft Teams, different settings and policies for Teams meetings and live events, and configuration for audio conferencing.

Module 9: Guided Project - Creating and assigning Teams policies to meet business needs in Microsoft Teams

In this module, you will prepare your Microsoft 365 developer tenant for the use of Microsoft Teams Rooms. You will create the tenant from scratch, change security-related settings and prepare Microsoft Teams Rooms-specific tasks.
 

Module 10: Configuring and managing language users

As new employees start or their needs change, ongoing management is required. Learn how to manage the configuration of language users, including activating language services and customizing the language configuration.
 

Module 11: Configuring automatic attendant services and call queues

Understand how auto attendants and call queues in Microsoft Teams can interact with callers to ensure they are connected to your agents as quickly as possible. You will also learn how to set up auto attendants and call queues.
 

Module 12: Configure, deploy and manage Teams devices

Teams devices provide a familiar experience and are essential for a hybrid workspace. Learn how to deploy and manage devices and their associated device accounts.

Module 13: Guided project - Preparing meeting room experiences

In this module, you will prepare your Microsoft 365 developer tenant for the use of Microsoft Teams Rooms. You will create the tenant from scratch, change security-relevant settings and prepare Microsoft Teams Rooms-specific tasks.
 

Module 14: Monitoring and correcting errors in Teams communication systems

Troubleshooting is an important task that includes troubleshooting phone number assignments, call and call quality issues, client issues and device issues. Call Analytics, Call Quality Dashboard and the Teams Rooms Pro Portal are also covered for monitoring, reporting and troubleshooting.

Requirements: 

Understanding of the basics of:

• Networking
• Telecommunications
• Audio/video and conference room technologies
• Identity and access management
• Microsoft Teams