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Machine Learning Engineer
The module provides practical guidance on how to apply the concepts described in ITIL® 4 Foundation. It explores different ways of working and new technologies that can be combined with ITIL® 4 to achieve the best outcome for an organization. It also recommends taking a holistic approach to culture and people to support the achievement of successful outcomes.
Design and planning
- Concepts and challenges throughout the Service Value System
- Application "Shift-Left" approach
- Planning and management of resources
- Use and value of information and technologies
ITIL® practices for creation, delivery and support
- Use of a value stream for the design and development of new services
- ITIL® practices for user support
Creation and support of services
- Coordination, prioritization, structuring
- Build vs. buy, sourcing options and service integration and management
- The course content/learning objectives are based on the official Axelos syllabus.
The course content is based on the official course documents.
The "ITIL® 4 Foundation Certificate" is a prerequisite for the course. The "ITIL® Foundation 2011" certificate is not sufficient. If you are not yet in possession of this certificate, attend the following course: ITIL® 4 Foundation compact course.
- Creation, delivery and support of a service through the ability to plan and build a service value stream
- Understanding of the contribution of relevant ITIL® practices to the creation, delivery and support of the overall service value system and value streams
- Coordination, prioritization and structuring of activities
You can book the exam in German or English. The course materials are in English and the official literature is available in either English or German. We generally recommend taking the exam in the language of the official literature. When registering for the exam, you can select the exam language and the language of the eBook yourself.
You will receive a voucher for an online exam by e-mail from PeopleCert a few days before the start of the course. The exam voucher must be redeemed directly with PeopleCert, where you can register for an available exam date. The online exam is proctored by a PeopleCert invigilator, which requires a device with a microphone and camera. For more information about the exam, take a look at the PeopleCert website: https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines
The "ITIL® 4 Specialist: Create, Deliver & Support Certification" is one of the prerequisites for the ITIL® 4 Managing Professional certification, which assesses candidates' practical and technical knowledge of how to successfully deliver modern, IT-enabled services, teams and workflows.
The training requires an additional time commitment outside of class of at least 20 hours.
The course consists of a three-day interactive training consisting of presentations and group exercises. Please reserve the evenings during the course for revision and/or small homework assignments. The preparation and completion of the homework contribute significantly to exam success.
This module is a must for all employees employees who are involved in the design, planning and operation of services and who want to learn about the possibilities for service improvement because ITIL® is already in use in their organization. These are (IT) service management specialists and practitioners who are responsible for the operation of IT-supported and digital products and services as well as employees who are responsible for the end-to-end provision of services. In detail, these are
- IT Managers
- Service Delivery Manager
- Service & Solution Architect
- Software Developer
- Test Manager
- Knowledge Manager
- Supplier Manager
- Service Desk Manager
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