ITIL®

How you can use the framework effectively and what specific added value it creates for companies and their employees.

In this guide to the ITIL® certifications, you will learn everything that is relevant in this context: Why should you aim for an ITIL® certification at all? How are the individual ITIL® certifications structured? Which certifications make sense for you? How do the exams work? You will also find out how best to prepare for the exams and what you need to bear in mind during the exams.

In this article, you will learn why change management is so important, what types of changes there are, and what an effective process looks like. You will also learn about the most important roles, tools, and best practices to ensure that your IT adjustments are not only secure but also efficient.

Learn the basics of incident management: Find out what constitutes an incident, what the goals of incident management are, and what typical incidents look like in practice.

In this article, you will learn what ITIL® is, how it came about, and why it is now the leading framework for IT service management (ITSM).