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Service and project management / ITIL®

ITIL®

The illustrations were created in cooperation between humans and artificial intelligence. They show a future in which technology is omnipresent, but people remain at the center.

AI-generated illustration

How can IT services be provided as effectively and efficiently as possible? As the leading framework, ITIL® describes best practices for this. With our courses you can get certified for the basic level ITIL® 4 Foundation and then build on this with four further courses to become an ITIL® 4 Managing Professional. The exams are included in the courses.

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Results

ITIL® 4 Leader: Digital and IT Strategy

ITIL® 4 Practice Manager: Collaborate, Assure and Improve

ITIL® 4 Practice Manager: Monitor, Support and Fulfil

ITIL® 4 Practice Manager: Plan, Implement and Control

ITIL® 4 Create, Deliver and Support

ITIL® 4 Direct, Plan and Improve

ITIL® 4 Foundation - Compact Course

ITIL® 4 Foundation Practice

ITIL® 4 Drive Stakeholder Value

ITIL® 4 High Velocity IT

ITIL® training courses: Optimization of IT service management

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ITIL® is the best practice collection and the de facto global standard in IT service management. Learn the language of IT professionals and demonstrate your skills with an ITIL® certificate.

Our extensive portfolio of ITIL® training courses and a practice-oriented training concept offer you a mix of specialist impulses, practical exercises and discussions. Our trainer ensure that you achieve your learning objectives and can put what you have learned directly into practice.

"Thanks to the many exercises we did, I feel very well prepared for the exam. The regular inclusion of practical examples makes the course "lively" and not just theoretical. This means there is no room for boredom. Excellent :)"

ITIL® 4 Foundation Practice

Service and project management

"The trainer is extremely knowledgeable. She knows how to explain even complex issues in a simple and understandable way. Such a high level of technical expertise combined with rhetorical skills is rare. Any time again!"

ITIL® 4 Foundation Practice

Service and project management

"Coach Adrian Probst does an excellent job. As a former lecturer, I can judge that and can only say: hats off."

ITIL® 4 Foundation - Compact Course

Service and project management

"Patrick guided us through the course professionally and in a pleasant manner. Merci."

ITIL® 4 Foundation - Compact Course

Service and project management

"The course instructor was very well informed and was able to pass on her knowledge well."

ITIL® 4 Foundation - Compact Course

Service and project management

"Very good trainer who was able to link the content well with practical examples. The content was conveyed simply and concisely - great! Really good and recommendable!"

ITIL® 4 Foundation - Compact Course

Service and project management

Do you have questions about training?

Call us on +49 761 595 33900 or write to us at service@haufe-akademie.de or use the contact form.