Atlassian Jira for service projects
Jira in use for professional service desk and service management
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Machine Learning Engineer
- Creating a service desk project
- Setting up request types
- Creating waiting loops
- Creating Service Level Agreements (SLAs)
- Linking the service desk with a Confluence knowledge base
- Adding an e-mail account
- Customize the branding of the customer portal and Global Help Desk
- Adding agents, customers otherusers
- Create and customize automation rules
Requirements:
Completion of the following course or equivalent experience is required:
- Atlassian Jira for administrators
- Setting up a service desk with Jira Service Management
- Creation of Service License Agreements (SLA) and automation rules
This training training is conducted in a group of a maximum of 12 participants using the Zoom video conferencing software.
Individual support from the trainers is guaranteed - in the virtual classroom or individually in break-out sessions.
The training combines theory with practice: live demonstrations by experienced trainers alternate with practical exercises in the Atlassian Cloud environment.
You will receive a manual (slides + notes) and a workbook in PDF format (both in English) as course materials.
Jira administrators who want to set up or administer a service desk with Jira Service Management. People who are responsible for setting up a Jira Service project in Jira Service Management.
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