The illustrations were created in cooperation between humans and artificial intelligence. They show a future in which technology is omnipresent, but people remain at the center.
AI-generated illustration
.svg)
.svg)
€ 790,-
plus VAT.
€ 940,10
incl. VAT.
Booking number
41698
Venue
Online
.svg)
3 dates
€ 790,-
plus VAT.
€ 940,10
incl. VAT.
Booking number
41698
Venue
Online
3 dates
plus VAT.
incl. VAT.
Booking number
Venue
0 Dates
Become a certified
Machine Learning Engineer
Machine Learning Engineer
This course is part of the certified Master Class "Machine Learning Engineer". If you book the entire Master Class, you save over 15 percent compared to booking this individual module.
To the Master Class
In-house training
In-house training for your Employees only - exclusive and effective.
Inquiries
In cooperation with
Efficiently operate and set up an Atlassian Service Desk with Jira Service Management. In hands-on exercises, you will learn the most important configuration tasks for a successful service desk setup.
Contents
- Creating a service desk project
- Setting up request types
- Creating waiting loops
- Creation of Service License Agreements (SLA)
- Linking the service desk with a Confluence knowledge base
- Adding an e-mail account
- Customize the branding of the customer portal and Global Help Desk
- Adding agents, customers and other Jira users
- Create and customize automation rules
Requirements:
Basic knowledge of Atlassian Jira is required.
Additional information: The training takes place on the Atlassian Cloud.
Course documents: Atlassian Cloud environment, manual (slides + notes) as PDF, workbook as PDF, all in English
Your benefit
- Setting up a service desk with Jira Service Management
- Creation of Service License Agreements (SLA) and automation rules
trainer
Anna Debono
Methods
This course consists of training training and is led by a trainer who supervises the participants live. Theory and practice are taught with live demonstrations and practical exercises. The video conferencing software Zoom is used.
Final examination
Recommended for
Jira administrator who want to set up or administer a service desk with Jira Service Management. People who are responsible for setting up a Jira Service project in Jira Service Management.
.svg)
