ITIL® Version 5 Foundation – Practical Course
The ITIL® basics course including practical exercises - official training including certification
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Machine Learning Engineer
1. The four dimensions of service management
- Introduction
- Organization and people
- Value streams and processes
- Information and technology
- Partners and suppliers
2. Key concepts of digital product and service management
- service economy
- service relationships
3. The digital product and service lifecycle
- Life cycle management activities
4. The ITIL® Service Value System
- Overview of the Service Value System
- guiding principles
- Governance
- Service Value Chain
- Practices
- Continuous Improvement
5. Identifying, mapping, and managing value streams
- Why value streams?
- Value streams of digital organizations
- value stream analysis
- Service Value Management
6. Next steps
- Optimization of organizations
- Implementing professional skills
- A look beyond ITIL®
The course content/learning objectives are based on the official syllabus.
Requirements:
There are no formal prerequisites for this course.
Additional info:
ITIL® is a registered trademark of PeopleCert. The trademark is used with permission from PeopleCert. All rights reserved.
- Understanding the key concepts of ITIL®, in particular the fundamentals of digital product and service management and the service economy
- Understanding how service relationships and the digital product and service lifecycle contribute to value creation in modern organizations
- Getting to know the four dimensions of ITIL® service management and how they interact
- Understanding the purpose and components of the ITIL® Service Value System
- Knowing the activities of the service value chain and understanding how they jointly create value
- Understanding the importance of value streams, including value stream mapping and value stream management in digital organizations
- Understanding how ITIL® contributes to optimizing organizations and developing professional skills
This three-day training course provides sufficient time to cover the contents of the official syllabus in depth. In addition, supplementary topics outside the syllabus can also be addressed if necessary in order to promote a holistic understanding of ITIL®. Exercises and discussions help to consolidate the content and encourage joint reflection. Sample exams and quizzes serve as targeted and structured exam preparation.
You can register for the exam in either German or English. The official study materials are available in either German or English. We generally recommend that you take the exam in the same language as the official study materials. When you register for the exam, you can choose the exam language and the language of the eBook yourself.
A few days before the course starts, you will receive e-mail voucher from PeopleCert for an online exam via e-mail . You must redeem the exam voucher directly with PeopleCert, where you can register for an available exam date. The online exam is supervised by a PeopleCert invigilator, so you will need a device with a microphone and camera. We recommend that you take the exam on a personal PC or laptop, as company laptops often have restrictions.
Format:
multiple-choice exam questions, number of questions: 40, duration: 60 minutes, no aids permitted
Option "Take2":
This option allows you to retake the exam at a reduced price if you fail. The retake exam is taken online. If required, you can book this option yourself in your PeopleCert candidate profile before booking the exam. You have up to six months from the date of the first exam to prepare for and take the retake exam.
This course is designed for individuals who have no prior knowledge of ITIL®, as well as those interested in ITIL® who not only want to take the exam but are also interested in further information, discussions, and practical insights.
This course is designed for individuals involved in modern IT service management and ITIL® who wish to understand how digital products and services are managed holistically and continuously improved. It is aimed at IT professionals, project managers, service and process managers, product owners, consultants, as well as executives and managers who want to specifically optimize IT’s contribution to value creation and the achievement of business objectives.
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