The illustrations were created in cooperation between humans and artificial intelligence. They show a future in which technology is omnipresent, but people remain at the center.
AI-generated illustration
plus VAT.
incl. VAT.
Booking number
42571
Venue
Online
.svg)
plus VAT.
incl. VAT.
Booking number
42571
Venue
Online
plus VAT.
incl. VAT.
Booking number
Venue
Become a certified
Machine Learning Engineer
Machine Learning Engineer
This course is part of the certified Master Class "Machine Learning Engineer". If you book the entire Master Class, you save over 15 percent compared to booking this individual module.
To the Master Class
In-house training
In-house training just for your employees - exclusive and effective.
Inquiries
In cooperation with
Master the basics of Jira Service Management so that tickets are recorded cleanly, resolved faster, and processes become clearer. For teams that want to professionalize their daily support work and save time.
Contents
1. Introduction to Jira Service Management
- Overview and objectives
- Key features and benefits
2. Navigating the Jira Service Management interface
- dashboard layout
- Navigating through queues and requests
3. Create inquiries
- Creating a request
- Understanding inquiry forms and fields
4. Track inquiries
- View request status
- Check inquiry history
5. Communication with the support team
- Add comments to inquiries
- Upload attachments
6. Basic self-service functions
- Access to knowledge base articles
- Solve common problems yourself
7. Summary and Q&A
- Summary of the most important points
- Answering user questions
Requirements:
There are no formal prerequisites for this course.
Additional info:
The training takes place on the Atlassian Cloud.
Learning environment
Your benefit
- Finding your way around the Jira Service Management interface – confident navigation and understanding of key features
- Create and track requests – systematic recording and transparent processing of your own tickets
- Communicating with the support team – using comments and attachments for efficient information sharing
- Use of self-service functions – independent access to knowledge databases and helpful resources for problem solving
trainers
Arzum Cömen
Methods
Presentation, demonstration alternating with hands-on exercises
Final examination
Recommended for
For newcomers Jira Service Management who want to use the tool effectively right from the start. Particularly suitable for employees in teams who submit requests and work closely with support.
.svg)
