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Machine Learning Engineer
The Direct, Plan and Improve module is essential when it comes to aligning service management with modern business needs, driving transformation and creating a culture of continuous improvement. It discusses concepts, principles, methods and techniques that can be used for realignment, planning and optimization (also in relation to employee management and development). Last but not least, it is about adopting the ITIL® principles and an effective approach to continuous improvement and developing a corresponding service mentality.
Direct, Plan and Improve
- Key terms and concepts
- Differences
- Concepts about values, results, costs and risks
Key principles and methods
- Cascading goals and requirements
- Guidelines, control tools and instructions
- Decision-making powers
Continuous improvement
- Benefits of the ITIL® model
- Identify evaluation objectives, results, requirements and criteria
- Select evaluation method for specific situations
- Define and prioritize
- Building, justifying and defending the business case
- Improvement reviews and analysis of "lessons learned"
- Embedding continuous improvement at all levels of the SVS
Organizational Change Management (OCM)
- Scope and potential benefits
- Key principles and methods
- Interfaces
Measurement and reporting
Steering, planning and improvement of value streams and practices
- Differences between value streams and practices
- Suitable methods and techniques
The course content/learning objectives are based on the official syllabus of Axelos Limited.
The "ITIL® 4 Foundation Certificate" is a prerequisite for the course. The "ITIL® Foundation 2011" certificate is not sufficient. If you are not yet in possession of this certificate, attend the following course: ITIL® 4 Foundation compact course
- Application of "Direct, Plan and Improve"
- Knowledge of the role of governance, risk and compliance (GRC) and its integration of principles into the value system of the services
- Understanding of the most important principles of continuous improvement
- Carrying out measurements and reporting in relation to planning and improvement
- Planning, management and improvement of value streams and practices
You can book the exam in German or English. The course materials are in English and the official literature is available in either English or German. We generally recommend taking the exam in the language of the official literature. When registering for the exam, you can choose the exam language and the language of the eBook yourself.
You will receive a voucher for an online exam by email from PeopleCert a few days before the start of the course. The exam voucher must be redeemed directly with PeopleCert, where you can register for an available exam date. The online exam will be proctored by a PeopleCert invigilator, which requires a device with a microphone and camera. For more information about the exam, take a look at the PeopleCert website: https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines
The "ITIL® 4 Specialist: Direct, Plan and Improve" certification is one of the prerequisites for becoming an ITIL® 4 Managing Professional, which provides candidates with practical and technical knowledge of how to run successful, modern, IT-enabled services, teams and workflows.
The training requires an additional time commitment of at least 20 hours outside the classroom.
The course consists of a three-day interactive training consisting of presentations and group exercises. Please reserve the evenings during the course for revision and/or small homework assignments. The preparation and completion of the homework will contribute significantly to your exam success.
This module is aimed at anyone who is involved in the development and optimization of organizations on a practical and strategic level. This means experts experts who want to find out about the possibilities for service improvement because ITIL® is already being used in their organization and managers at all levels who are working on alignment and strategy design or the development of a continuously improving team. In detail, these are
- IT managers
- IT managers
- Strategy Manager:inside
- Information Manager
- Portfolio Manager:inside
- Managing director:inside
- consultants
- GRC Managers (Assurance Managers)
- Agile coaches
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