ITIL® 4 Direct, Plan and Improve
Strategically aligning and continuously improving services - training incl. certification
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Machine Learning Engineer
The "Direct, Plan, and Improve" module is essential for aligning service management with modern business requirements, driving transformation, and fostering a culture of continuous improvement. The module covers concepts, principles, methods, and techniques that can be used for realignment, planning, and optimization—including in the context of employee leadership and development. Ultimately, the goal is to adopt the ITIL® core principles and an effective approach to continuous improvement, and to develop a corresponding service mindset.
1. Direct, Plan, and Improve
- Key terms and concepts
- Differences
- Concepts about values, results, costs and risks
2. Key Principles and Methods
- Cascading goals and requirements
- Guidelines, control tools and instructions
- Decision-making powers
3. Continuous improvement
- Benefits of the ITIL® Model
- Identify evaluation objectives, results, requirements and criteria
- Select evaluation method for specific situations
- Define and prioritize
- Building, justifying and defending the business case
- Improvement Reviews and Analysis of "Lessons Learned"
- Embedding continuous improvement at all levels of the SVS
4. Organizational Change Management (OCM)
- Scope and potential benefits
- Key principles and methods
- Interfaces
5. Measurement and Reporting
6. Steering, planning, and improving value streams and practices
- Differences between value streams and practices
- Suitable methods and techniques
The course content/learning objectives are based on the official syllabus.
Requirements:
The "ITIL® 4 (and since October 21, 2024 also v3) Foundation" certification is a prerequisite for this course.
- Application of "Direct, Plan and Improve"
- Knowledge of the role of governance, risk and compliance (GRC) and its integration of principles into the value system of the services
- Understanding of the most important principles of continuous improvement
- Carrying out measurements and reporting in relation to planning and improvement
- Planning, management and improvement of value streams and practices
The training requires an additional time commitment of at least 20 hours outside the classroom.
The course consists of a three-day interactive training consisting of presentations and group exercises. Please reserve the evenings during the course for revision and/or small homework assignments. The preparation and completion of the homework will contribute significantly to your exam success.
You can register for the exam in either German or English. The course materials are in English. The official reading list is available in either English or German. We generally recommend taking the exam in the language of the official reading list. When you register for the exam, you can choose the exam language and the language of the eBook yourself.
A few days before the course begins, you will receive e-mail from PeopleCert containing a voucher for an online exam. You must redeem the exam voucher directly with PeopleCert and register there for an available exam date. The online exam will be proctored by a PeopleCert proctor. For this, you will need a device with a microphone and camera.
Format: 40 multiple-choice exam questions, duration: one and a half hours, pass rate: 70 percent, no aids allowed
"Take2" Option:
This option allows you to take the retake exam at a reduced price if you do not pass. The retake exam is administered online. If needed, you can add this option yourself in your PeopleCert candidate profile before booking the exam. You have up to six months from the date of your first exam to prepare for and take the retake exam.
The "ITIL® 4 Strategist: Direct, Plan and Improve" certification is one of the prerequisites for becoming an "ITIL® 4 Managing Professional." It provides candidates with practical and technical knowledge on how to operate successful, modern, IT-enabled services, teams, and workflows.
Please note that PeopleCert will not issue your certificate if the above requirements are not met.
This module is designed for you if you are involved in the development and optimization of organizations at either the practical or strategic level. It is intended forexperts who want to learn about opportunities for service improvement because their organization already uses ITIL®, as well as for managers at all levels who are working on alignment, strategy development, or building a continuously improving team.
Specifically, these are:
- IT managers
- IT Managers
- Strategy Managers
- Information Managers
- Portfolio managers
- Managing director:inside
- consultants
- GRC Managers (Assurance Managers)
- Agile coaches
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