ITIL® Version 5 Foundation – Compact Course
Understanding and applying ITIL® concepts - the official training including certification
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Machine Learning Engineer
1. The four dimensions of service management
- Introduction
- Organization and people
- Value streams and processes
- Information and technology
- Partners and suppliers
2. Key concepts of digital product and service management
- service economy
- service relationships
3. The digital product and service lifecycle
- Life cycle management activities
4. The ITIL® Service Value System
- Overview of the Service Value System
- guiding principles
- Governance
- Service Value Chain
- Practices
- Continuous Improvement
5. Identifying, mapping, and managing value streams
- Why value streams?
- Value streams of digital organizations
- value stream analysis
- Service Value Management
6. Next steps
- Optimization of organizations
- Implementing professional skills
- A look beyond ITIL®
The course content/learning objectives are based on the official syllabus.
Requirements:
There are no formal requirements for the course.
Additional info:
ITIL® is a registered trademark of PeopleCert and is used with permission from PeopleCert. All rights reserved.
- Understanding the key concepts of ITIL®, in particular the fundamentals of digital product and service management and the service economy
- Understanding how service relationships and the digital product and service lifecycle contribute to value creation in modern organizations
- Getting to know the four dimensions of ITIL® service management and how they interact
- Understanding the purpose and components of the ITIL® Service Value System
- Knowing the activities of the service value chain and understanding how they jointly create value
- Understanding the importance of value streams, including value stream analysis and value stream management in digital organizations
- Understanding how ITIL® contributes to optimizing organizations and developing professional skills
Building on impulse phases, small exercises, discussions, and exam preparation are carried out.
You can register for the exam in either German or English. The official study materials are available in either German or English. We generally recommend that you take the exam in the same language as the official study materials. When you register for the exam, you can choose the exam language and the language of the eBook yourself.
A few days before the course starts, you will receive e-mail voucher from PeopleCert for an online exam via e-mail . You must redeem the exam voucher directly with PeopleCert, where you can register for an available exam date. The online exam is supervised by a PeopleCert invigilator, so you will need a device with a microphone and camera. We recommend that you take the exam on a personal PC or laptop, as company laptops often have restrictions.
Format: Multiple-choice questions , Number of questions: 40, Duration: 60 minutes, No aids permitted
"Take2" Option: This option allows you to retake the exam at a reduced price if you do not pass. The retake exam is administered online. If needed, you can add this option yourself in your PeopleCert candidate profile before booking the exam. You have up to six months from the date of your first exam to prepare for and take the retake exam.
The course is aimed at individuals who are involved in modern IT service management and ITIL® and want to understand how digital products and services can be managed holistically and continuously improved. It is aimed at IT specialists, project managers, service and process managers, product owners, consultants, and executives and managers who want to optimize IT's contribution to value creation and the achievement of corporate goals.
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