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Microsoft Dynamics 365 Fundamentals – CRM
Getting Started with Dynamics 365 Customer Engagement Apps
Online
1 day
German
€ 890,-
plus VAT.
€ 1.059,10
incl. VAT.
Booking number
42216
Venue
Online
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2 dates
€ 890,-
plus VAT.
€ 1.059,10
incl. VAT.
Booking number
42216
Venue
Online
2 dates
plus VAT.
incl. VAT.
Booking number
Venue
0 Dates
Become a certified
Machine Learning Engineer
Machine Learning Engineer
This course is part of the certified Master Class "Machine Learning Engineer". If you book the entire Master Class, you save over 15 percent compared to booking this individual module.
To the Master Class
In-house training
In-house training just for your employees - exclusive and effective.
Inquiries
In cooperation with
In cooperation with
This crash course covers the Dynamics 365 customer engagement apps (Sales, Customer Service, Marketing, Field Service) as part of a cohesive narrative. You’ll learn about similarities, differences, and integration scenarios; review licensing models; examine the security layers; and work through typical use cases in hands-on demos—perfect for making decisions or preparing projects.
Contents
In this concise overview of the apps in the Customer Engagement Platform, you’ll learn about all the functional areas, as well as licensing models, security levels, integration scenarios with the Power Platform and Copilot, and typical use cases. The overview features practical, illustrative demos:
- Dynamics 365 platform & cloud architecture
- Overview of CRM apps incl. Dataverse & Power Platform
- Cross-app integrations & dual-write
- Role of Power BI, Power Automate & AI Copilot
- Licensing & deployment options
- Demo tour & guided hands-on exercises
Learning environment
Your benefit
- Exploring the CRM and ERP functions of Dynamics 365
- Examine licensing models, security levels and integration scenarios
- Working through typical use cases using practical demos
trainers
Milan Pincar
Methods
This course consists of training training and is led by a trainer who supervises the participants live. Theory and practice are taught with live demonstrations and practical exercises. The video conferencing software Zoom is used.
Final examination
Recommended for
Consultants, project managers, pre-sales, IT strategists and decision makers who want to gain a solid overall understanding of Dynamics 365 (CRM + ERP) in the shortest possible time.
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