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Understanding and Managing Enterprise IT
IT Structures, Decision-Making, and Collaboration for Non-IT Professionals and Managers
Online
2 days
German
€ 1.290,-
plus VAT.
€ 1.535,10
incl. VAT.
Booking number
42772
Venue
Online
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5 dates
€ 1.290,-
plus VAT.
€ 1.535,10
incl. VAT.
Booking number
42772
Venue
Online
5 dates
plus VAT.
incl. VAT.
Booking number
Venue
0 Dates
Become a certified
Machine Learning Engineer
Machine Learning Engineer
This course is part of the certified Master Class "Machine Learning Engineer". If you book the entire Master Class, you save over 15 percent compared to booking this individual module.
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Today, IT is no longer just a support function—it is essential to business operations. Hardware, software, contracts, cloud services, security, data, and AI tools shape the day-to-day work in nearly every area of the company. At the same time, executives and department heads are constantly making IT-related decisions, often without a clear understanding of how corporate IT is structured, how IT decisions are made, and what matters most when collaborating with IT departments and external service providers.
In this two-day training , you training a practical understanding of how corporate IT is structured and managed—from the fundamental technologies and systems through operational and security issues to procurement decisions, project management, and collaboration with IT. At the outset, you will receive a concise overview of the core components of corporate IT so that you can confidently contextualize the subsequent topics. In addition, you will learn what role artificial intelligence already plays in today’s enterprises and what this means for organization, processes, and leadership.
Contents
- Fundamentals and Overview of Enterprise IT
- An overview of the key components of enterprise IT.
- The interplay between infrastructure, applications, data, interfaces, security, and operations.
- Classification of typical systems such as ERP, CRM, collaboration tools, HR, and finance solutions.
- Gain an understanding of which departments are affected, participate in decision-making, and take responsibility.
- Integrating IT Operations, Security, and AI into the Enterprise
- Cloud, On-Premises, and Hybrid: Differences and Their Impact on Costs, Control, and Risk.
- Understanding Interfaces and Integrations: Why Systems Rarely Can Be "Simply Connected"
- IT Security and Compliance: Data Protection, Access Rights, and Governance.
- classify core IT processes such as incident, change, and problem management.
- Evaluating AI in the Workplace from a Benefits Perspective: Typical Areas of Application, Concrete Potential, and Realistic Assessment.
- Making Informed Procurement and Software Decisions
- Make or Buy: Distinguishing Between In-House Development, Off-the-Shelf Software, and SaaS.
- A Realistic Understanding of Software Development in the Workplace: Requirements, Changes, and Common Expectations.
- Hardware Procurement and Management: Lifecycles, Leasing vs. Purchasing, and End-of-Life Considerations.
- Vendor Management and RFP Processes: Evaluating Proposals Beyond Price.
- Total Cost of Ownership: Understanding the True Cost of IT Solutions.
- Managing IT Projects and Fostering Collaboration with IT
- Formulate requirements that IT can understand: clearly distinguish between wishes, needs, and requirements.
- Identify typical warning signs in IT projects early on, such as scope creep, unclear responsibilities, or a lack of decision-making.
- Communication on an equal footing: Conducting management meetings, escalating issues appropriately, and fostering constructive collaboration.
- Positioning AI as a driver of organizational change: Impact on roles, processes, and responsibilities.
- Applying this to your daily work: specific steps for addressing IT issues within your area of responsibility.
Your benefit
- You understand the basic structure of enterprise IT and how key systems, technologies, and responsibilities are interconnected.
- You'll be better equipped to assess IT decisions, costs, procurement issues, and service provider matters.
- You'll gain more confidence in dealing with IT departments and external partners.
- You'll be able to articulate requirements more clearly and identify risks in IT projects earlier on.
- You understand where AI can provide real-world benefits today and what organizational issues this raises.
- You can communicate with the IT team as an equal, without having to be a technical expert yourself.
- You understand risks, security considerations, and typical decision-making processes in IT projects.
trainer
Slobodanka Sersik
Methods
Structured expert presentations alternate with practical discussions and group exercises. Two parallel case studies, each culminating in a final presentation—on Day 1 and Day 2—enable learning from different perspectives: teams work on different scenarios and learn from one another. Applying what is learned to one’s own work context is an integral part of the program.
Final examination
Recommended for
- Specialists and managers without a technical background
- project managers product managers
- Employees from HR, Finance, Sales, Marketing, or Operations
- New employees in IT-related roles
- Anyone who wants to better understand IT decisions
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