The illustrations were created in cooperation between humans and artificial intelligence. They show a future in which technology is omnipresent, but people remain at the center.
AI-generated illustration

Key figure-based process control

Increase process performance with data transparency

Online
2 days of 6 hours each
German
Download PDF
€ 1.090,-
plus VAT.
€ 1.297,10
incl. VAT.
Booking number
34075
Venue
Online
3 dates
€ 1.090,-
plus VAT.
€ 1.297,10
incl. VAT.
Booking number
34075
Venue
Online
3 dates
Become a certified
Machine Learning Engineer
This course is part of the certified Master Class "Machine Learning Engineer". If you book the entire Master Class, you save over 15 percent compared to booking this individual module.
To the Master Class
In-house training
In-house training just for your employees - exclusive and effective.
Inquiries
In cooperation with
In cooperation with
ITech Progress
In business process management, we are constantly looking for ways to improve. Clear objectives and reliable data are essential to determine whether a measure has increased the performance of a process. It is also important for ongoing processes to define and regularly monitor key performance indicators in order to continuously increase efficiency and effectiveness. In this training course, you will learn which KPIs are suitable for your process controlling and how to integrate controlling into your business process management in order to achieve continuous improvements.
Contents

Control processes correctly

  • Tasks of process controlling.
  • Establish process controlling.

Process goals

  • What are process goals for?
  • Derive process objectives from the corporate strategy.
  • Maturity models: Where do we currently stand?
  • Develop your own target system.

The right key figures

  • The most important key figures at a glance.
  • The right key figures for your processes.
  • Measuring and interpreting key figures.

Your digital add-on: In addition to the training, you’ll receive free access afterward to a guide on how to use AI as your personal learning transfer companion or coach to successfully apply what you’ve learned to your daily work.

Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
  • Relevance of process controlling: You understand the importance of process controlling and can communicate the added value of such controlling to participants and stakeholders. 
  • Developing a target system: You will learn how to derive suitable process targets from the corporate strategy and develop your own target system to measure the performance of your processes. 
  • Key figure competence: You will know the most important key figures for processes and be able to name and determine the appropriate key figures for your processes. 
  • Communicating the added value of process controlling: You understand the importance of process controlling and can communicate the added value of such controlling to participants and stakeholders. 
trainer
Björn Richerzhagen
Methods

Input, exchange and discussion, practical exercises and case studies.

Final examination
Recommended for

Process managers and process owners, specialists and managers with process responsibility, project managers, (internal) process consultants, process analysts and controllers as well as quality managers.

Start dates and details

Form of learning

Learning form

17.11.2026
Online
Places free
Implementation secured
Online
Places free
Implementation secured
8.4.2027
Online
Places free
Implementation secured
Online
Places free
Implementation secured
19.8.2027
Online
Places free
Implementation secured
Online
Places free
Implementation secured
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Do you have questions about training?

Call us on +49 761 595 33900 or write to us at service@haufe-akademie.de or use the contact form.

The illustrations were created in cooperation between humans and artificial intelligence. They show a future in which technology is omnipresent, but people remain at the center.
AI-generated illustration