ITIL® Product (Version 5)
Product Lifecycle Management with ITIL® – Training including certification
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Machine Learning Engineer
1. Introduction to digital products:
- Basics of Digital Products: You’lllearn what defines a digital product and how product vendors differ from service providers.
- Life Cycle Model: Youwill gain an overview of the ITIL® Product and Service Lifecycle Model and the role of product manufacturers within it.
- Holistic Management: Youwill learn about the four dimensions of product and service management and understand how they interact.
2. Discover
- Introduction to the “Discover” activity: You’llunderstand the purpose from the product manufacturer’s perspective and learn how to align your vision, strategy, and portfolio.
- Conducting the Discovery Phase: Youassess the product context, set goals, and communicate changes to the product roadmap.
- Success Factors: Youuse key metrics and practical tips to effectively manage discovery activities.
3. Design
- Introduction to the "Design" Activity: You'lllearn how to understand customer needs and turn visions into concrete solutions.
- The design process:You analyze product demand, plan the activities, and communicate the final solution design to all stakeholders.
- Optimization: Youidentify critical success factors for high-quality product design.
4. Acquire
- Introduction to the "Acquire" activity: Youidentify resource needs and take the four dimensions into account during procurement.
- Cloud Solutions: You’lllearn how to choose the right cloud provider, draft contracts, and successfully manage onboarding (or offboarding) processes.
- Procurement steps: Youevaluate sourcing options and ensure that the necessary resources are available on time.
5. Build
- Introduction to the "Build" activity: Youensure compatibility with service providers and prioritize close collaboration and validation.
- Development of the solution: Youwill evaluate the design, plan the development and testing, and deliver the solution along with the documentation.
- Quality: Youuse metrics to ensure the progress and quality of the build process.
6. Transition
- Introduction to the "Transition" activity: Youplan the transition together with stakeholders and focus on training and enablement.
- Implementing the transition:You evaluate solutions, carry out transition plans, and communicate the results.
- Marketplace Transition: You'lllearn effective ways to launch products on digital marketplaces.
7. Operate
- Introduction to the "Operate" activity: Youwill understand the responsibilities associated with cloud components and collaboration in customer environments.
- Operations Management: Youplan operational tasks, report on progress, and use feedback to drive continuous improvement.
- Collaboration:You'll learn how to clearly divide responsibilities between the provider and the vendor.
8. Deliver
- Introduction to the "Deliver" activity: Youfocus on a user-centered delivery (app-centric) and an exceptional user experience.
- Service Delivery: Youensure that delivery commitments are met and provide regular status updates.
- Partner Management: Youcoordinate responsibilities between product manufacturers and partners.
9. Support
- Introduction to the "Support" role: Youwill manage agreements between vendors and providers and become familiar with various support scenarios (enterprise vs. B2C).
- Support Process: Youidentify incidents or crises early on through monitoring and quickly restore normal operations.
- Reporting: Youevaluate support activities and use key metrics to optimize them.
10. End-to-end lifecycle management
- Holistic Management: Youwill learn to overcome challenges in product management and consistently take a holistic approach.
- Value Streams and Service Journeys: Youunderstand the value streams of digital organizations, map them, and use the ITIL® Service Journey model.
- PRODUCT Rules: Youapply the specific rules for successful product management in practice.
The course content/learning objectives are based on the official syllabus.
Requirements
An ITIL® Version 5 Foundation or ITIL® 4 Foundation certificate is a prerequisite for this course.
Additional info:
ITIL® is a registered trademark of PeopleCert and is used with permission from PeopleCert. All rights reserved.
- Understanding the key concepts of ITIL®, in particular the fundamentals of digital product and service management and the service economy
- Understanding how service relationships and the digital product and service lifecycle contribute to value creation in modern organizations
- Getting to know the four dimensions of ITIL® service management and how they interact
- Understanding the purpose and components of the ITIL® Service Value System
- Knowledge of ITIL® Service Value Chain activities and understanding of how they work together to create value
- Understanding the importance of value streams, including value stream mapping and value stream management in digital organizations
- Understanding how ITIL® contributes to the optimization of organizations and the advancement of professional skills
This three-day training course provides a thorough and in-depth coverage of the official syllabus. Exercises and discussions help to consolidate the content and encourage joint reflection. Sample exams and quizzes are used for targeted and structured exam preparation.
Set aside at least twenty hours outside of class for preparing for and following up on the training sessions.
The exam is currently only available in English.
A few days before the course starts, you will receive e-mail voucher from PeopleCert for an online exam via e-mail . You must redeem the exam voucher directly with PeopleCert, where you can register for an available exam date. The online exam is supervised by a PeopleCert invigilator, so you will need a device with a microphone and camera. We recommend that you take the exam on a personal PC or laptop, as company laptops often have restrictions.
Format: Multiple-choice exam questions, Number of questions: 40, Duration: 90 minutes
In the exam, you will use the "ITIL® Car Rental Scenario," which provides you with background information for the exam questions.
This is an open book exam. You may use the official book "ITIL Product (Version 5)" and take notes in it. No other aids are permitted.
Option "Take2":
This option allows you to retake the exam at a reduced price if you fail. The retake exam is taken online. If required, you can book this option yourself in your PeopleCert candidate profile before booking the exam. You have up to six months from the date of the first exam to prepare for and take the retake exam.
This course is for you if you develop, manage, or are responsible for digital products and want to apply ITIL® best practices in a targeted manner. It is aimed at specialists and managers who want to innovate digital products, create value together with stakeholders, and consistently align the entire product lifecycle with business value.
You've come to the right place if you effectively orchestrate people, processes, and technology to achieve measurable added value. You will also consistently develop ITIL® from classic service management toward product thinking.
The target group includes:
- Product Managers and Product Owners
- Service Managers and Service Owners
- Digital Product Leads
- Portfolio and value stream managers
- IT and business managers with product responsibility
- Agile Coaches and Transformation Leads
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