The new ITIL® Version 5 makes the framework even more relevant: in addition to practices for IT service management, it now also provides a comprehensive description of the development and provision of digital products, platforms, and ecosystems. ITIL® thus specifically addresses new roles—not only traditional IT functions, but also product managers, architects, executives, and business managers. We offer the new training courses and certification paths for ITIL® Version 5.

Which IT skills are critical today and will be indispensable tomorrow? In collaboration with Statista, wedecision makers IT recruiters anddecision makers . In this study, discover which IT skills will be in greater demand in the future, where targeted specialization offers real advantages, and how AI is changing job roles.

In this guide to the ITIL® certifications, you will learn everything that is relevant in this context: Why should you aim for an ITIL® certification at all? How are the individual ITIL® certifications structured? Which certifications make sense for you? How do the exams work? You will also find out how best to prepare for the exams and what you need to bear in mind during the exams.

In this article, you will learn what ITIL® is, how it came about, and why it is now the leading framework for IT service management (ITSM).

