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Service and project management / ITIL®
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ITIL® 4 Practice Manager: Plan, Implement and Control

Online
3 days
German
Download PDF
€ 1.790,-
plus VAT.
€ 2.130,10
incl. VAT.
Booking number
41181
Venue
Online
1 appointment
€ 1.790,-
plus VAT.
€ 2.130,10
incl. VAT.
Booking number
41181
Venue
Online
1 appointment
Become a certified
Machine Learning Engineer
This course is part of the certified Master Class "Machine Learning Engineer". If you book the entire Master Class, you save over 15 percent compared to booking this individual module.
To the Master Class
In-house training
In-house training for your Employees only - exclusive and effective.
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With the help of this training, you will be able to make changes to your IT services smoothly & efficiently to maximize value for the organization and users while minimizing potential disruptions.
Contents

1. introduction to the Plan, Implement & Control Practices

 

2. change enablement

  • Purpose and the most important terms
  • Success factors and associated metrics
  • Value streams and processes 
  • Organization and people
  • Information and technology
  • Partners and suppliers

 

3. release management

  • Purpose and the most important terms
  • Success factors and associated metrics
  • Value streams and processes 
  • Organization and people
  • Information and technology
  • Partners and suppliers

 

4. service configuration management

  • Purpose and the most important terms
  • Success factors and associated metrics
  • Value streams and processes 
  • Organization and people
  • Information and technology
  • Partners and suppliers

 

5. deployment management

  • Purpose and the most important terms
  • Success factors and associated metrics
  • Value streams and processes 
  • Organization and people
  • Information and technology
  • Partners and suppliers

 

6. IT Asset Management

  • Purpose and the most important terms
  • Success factors and associated metrics
  • Value streams and processes 
  • Organization and people
  • Information and technology
  • Partners and suppliers

 

7 Practice Capability Development

Your benefit
  • Knowing the practice success factors for the practices covered and understanding what to look out for in order to be successful
  • Setting up IT asset management to maximize the value of your own assets
  • Planning and implementing a suitable IT asset lifecycle for different assets
  • Planning and carrying out an IT asset management audit
  • Developing a suitable change enablement for the organization with different change types and change authorities
  • Knowing the different types of deployments that can be distributed in the organization and when they are appropriate
  • Ensure that releases are planned appropriately for the organization and that the corresponding practice is structured sensibly
  • Understand the concept of configuration items to determine which CI types are relevant for your organization
trainer
Adrian Probst
Methods

The training requires at least 20 hours of additional time outside the classroom (reading the book and revision/homework). The training consists of a three-day interactive course with presentations and group exercises. Please reserve the evenings during the training for revision and/or small homework assignments. The preparation and completion of the homework contribute significantly to exam success.

Certification

The examination is held exclusively in English. The course materials and official literature are also only available in English.

You will receive a voucher for an online exam by email from PeopleCert a few days before the course starts. The exam voucher must be redeemed directly with PeopleCert, where you can register for an available exam date. The online exam is proctored by a PeopleCert invigilator, which requires a device with a microphone and camera. We recommend taking the exam on private PCs/notebooks, as company notebooks are often subject to certain restrictions.

 

Format: Closed book, multiple-choice exam questions, number of questions: 60, pass rate: 65% (39 points out of 60), duration: 90 minutes, no aids allowed

Recommended for

This training is suitable for anyone who wants to gain more practical know-how on operational ITIL® practices. This includes operational managers and process managers. The "ITIL® 4 Foundation" certificate is a prerequisite for this training. 

Start dates and details

Form of learning

Learning form

19.11.2025
Online
Places free
Implementation secured
Online
Places free
Implementation secured

The training is carried out in cooperation with an authorized training partner. This partner collects and processes data under its own responsibility. Please take note of the corresponding privacy policy.

Do you have questions about training?
Call us on +49 761 595 33900 or write to us at service@haufe-akademie.de or use the contact form.