1. The Shift in Cost Responsibility
- From Order to Consumption: Why Costs Are Incurred in Operations Today.
- Why usage-based billing undermines traditional budgeting and approval processes.
- Who actually incurs costs today: application managers, departments, individual employees.
2. Why FinOps Was the Answer to This Trend
- The FinOps Foundation's FinOps Framework: Principles, Roles, and the Interplay Between Finance, Business Units, and Technology.
- Inform, Optimize, Operate: Cost Data and Allocation, Effective Leverage, Budget Planning, and Forecasting.
- FinOps as an ongoing process rather than a one-time project.
3. AI Turns Every Job into a Cost Center
- Where AI costs arise: applications, workplace assistants, and background automation.
- Two user groups, two cost models: direct API access vs. assistants and agents in the business unit.
- Licensing plus usage as the new normal: the blind spot of unbudgeted AI use.
4. Agents in the Company: The New Colleague
- What distinguishes an agent from an assistant: the ability to perform tasks independently, access to tools, and the ability to run unsupervised.
- Clarify ownership: Who is responsible for an agent's technical aspects, who manages their budget, and who deactivates them?
- The cost difference between a well-built and a poorly built agent, illustrated by an example.
5. Understanding Tokens: The Cost Mechanics of AI Usage
- Token as a billing unit: Input, Output, Context Window, Reasoning Shares, Credits.
- Everyday Cost Drivers: Model Selection, Prompt Length, Document Context, Agent Loops.
- Effective strategies: model routing, prompt caching, batch processing, context limiting.
- Calculation Exercise: Calculate costs per process, per employee, per department, and per month.
6. Token and Agent Management at the Group and Employee Levels
- Structured Approach Instead of Flying Blind: API Key Governance, Gateway Level, and User Groups as a Framework.
- Take inventory of agents, assign them to the appropriate teams, and set budgets and limits for each group and individual.
- Allocation to departments and forecasting: extrapolating from the pilot group to the rollout.
- Exercise: Calculating ROI for an AI use case—saved labor time versus operating costs.
7. Raising Awareness at colleagues: Drawing Attention and Shaping Communication
- Why Bans and Restrictions Fail—and What Works Instead.
- The key message: AI is billed per use, not per year.
- Transparency as the most effective tool: Providing usage and cost feedback to teams rather than issuing individual warnings.
- Shaping Communication Within the Company: Occasions, Channels, Tone, and Influencers.
8. Overall Governance: Roadmap, Roles, and Business Case
- Roles and division of labor among IT, Purchasing, Controlling, business units, and Compliance.
- Select an operating model: centralized unit, federated model, Center of Excellence.
- Develop a 90-day roadmap and business case and present them to management.
- Templates for cost control, as well as recommendations for appropriate tools, dashboards, and reporting processes.