ITIL® 4 High Velocity IT
Cloud, automation and agile methods in IT service management - training incl. certification
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Machine Learning Engineer
This module provides an understanding of how digital organizations and digital operating models function in high-velocity environments, with a focus on the rapid delivery of resilient products and services to maximize value. It offers insight into Agile and Lean working practices, as well as technical practices and technologies such as cloud computing, automation, and automated testing.
1. The Fast-Paced Nature of the Digital Enterprise
- Key terms
- When and how is the switch to high-speed IT desirable?
- Five goals associated with digital products
2. Digital product lifecycle as defined by the ITIL® "Operations Model"
- Four dimensions of service management
- ITIL® Service Value System
- Service value chain
- Digital Product Lifecycle
3. The Importance of the ITIL® Guiding Principles
- Key Principles, Models, and Concepts of High Velocity IT
- Application of the relevant principles, models and concepts
4. Value Creation
- Wise investments
- Rapid development
- Resilience of the operation
- Achieving value together with the customer
- Ensuring conformity
The course content/learning objectives are based on the official syllabus.
Part of the following courses / programs
- ITIL® 4 Managing Professional (MP)
- CAS Digital Service Management & AI-Driven ITSM
Requirements:
The "ITIL® 4 (and, as of October 21, 2024, also v3) Foundation" certification is a prerequisite for this course.
- Understanding the fast-paced nature of the digital enterprise and its IT requirements
- Understanding the digital product lifecycle within the context of the ITIL® operating model
- Understanding the significance of the ITIL® guiding principles and other fundamental concepts for delivering high-speed IT
- Understanding the contribution of digital products to value creation
The training at least 20 hours of additional time outside of class.
The course consists of a three-day interactive training session featuring presentations and group exercises. Please set aside your evenings during the training for review and/or short assignments. Preparation and completion of the assignments are key to success on the exam.
You can register for the exam in either German or English. The course materials are in English, and the official reading material is available in either English or German. We generally recommend taking the exam in the language of the official reading material. When you register for the exam, you can choose the exam language and the language of the eBook yourself.
A few days before the course begins, you will receive e-mail PeopleCert containing a voucher for an online exam. You redeem the exam voucher directly with PeopleCert, where you can register for an available exam date. The online exam is proctored by a PeopleCert proctor. For this, you will need a device with a microphone and camera.
For more information about the exam, check out the PeopleCert website here.
Format: 40multiple-choice exam questions, duration: 1.5 hours, pass rate: 70 percent, no aids allowed
"Take2" Option:
This option allows you to take the retake exam at a reduced price if you do not pass. The retake exam is administered online. If needed, you can add this option yourself in your PeopleCert candidate profile before booking the exam. You have up to six months from the date of your first exam to prepare for and take the retake exam.
The "ITIL® 4 Specialist: High Velocity IT" certification is one of the prerequisites for becoming an ITIL® 4 Managing Professional. This certification provides you with practical and technical knowledge on how to operate successful, modern, and IT-enabled services, teams, and workflows.
Please note that PeopleCert will not issue your certificate if the above requirements are not met.
This module is aimed at IT and service management practitioners working in organizations that are becoming increasingly digital. It will support those familiar with traditional IT and service management concepts to confidently discuss 'digital', develop practical skills and integrate new concepts, techniques and technologies into their way of working. The module is also aimed at IT managers and practitioners who deal with digital services or work on digital transformation projects and/or work on high-speed environments. Specifically, these are:
- IT managers
- Service designers
- Release Managers
- Cloud Architects
- DevOps Engineer
- Software Developer
- Agile coaches
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