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Machine Learning Engineer
The module provides an understanding of how digital organizations and digital operating models function in high velocity environments, with a focus on the rapid delivery of resilient products and services to achieve maximum value. It will provide an insight into the working practices of Agile and Lean as well as technical practices and technologies such as Cloud, Automation and Automated Testing.
High velocity nature of the digital enterprise
- Key terms
- When and how is the switch to high-speed IT desirable?
- Five goals associated with digital products
Digital product life cycle in the sense of the ITIL® "operating model"
- Four dimensions of service management
- ITIL® Service Value System
- Service value chain
- Digital product life cycle
Importance of the ITIL® Guiding Principles
- Key principles, models and concepts of high velocity IT
- Application of the relevant principles, models and concepts
Added value
- Valuable investments
- Rapid development
- Resilience of the operation
- Achieving value together with the customer
- Ensuring conformity
The course content is based on the official course documents.
The "ITIL® 4 Foundation Certificate" is a prerequisite for this course. The "ITIL® Foundation 2011" certificate is not sufficient. If you are not yet in possession of this certificate, please attend the following course: ITIL® 4 Foundation Compact Course.
- Understanding the high-speed nature of the digital enterprise and its IT requirements
- Knowledge of the digital product life cycle in terms of the ITIL® operating model
- Importance of ITIL® guiding principles and other fundamental concepts for delivering high-speed IT
- Knowledge of the contribution of digital products to value creation
You can book the exam in German or English. The course materials and official literature are available in either German or English. We generally recommend taking the exam in the language of the official literature. When registering for the exam, you can select the exam language and the language of the eBook yourself.
You will receive a voucher for an online exam by e-mail from PeopleCert a few days before the start of the course. The exam voucher must be redeemed directly with PeopleCert, where you can register for an available exam date. The online exam is proctored by a PeopleCert invigilator, which requires a device with a microphone and camera. For more information about the exam, take a look at the PeopleCert website: https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines
We recommend carrying out the test on private PCs/notebooks, as company notebooks are often subject to certain restrictions.
The "ITIL® 4 Specialist: High Velocity IT" qualification is one of the prerequisites for certification as an ITIL® 4 Managing Professional. It provides candidates with practical and technical knowledge on how to run successful, modern and IT-enabled services, teams and workflows.
The training requires an additional time commitment outside of class of at least 20 hours.
The course consists of a three-day interactive training consisting of presentations and group exercises. Please reserve the evenings during the course for revision and/or small homework assignments. The preparation and completion of the homework contribute significantly to exam success.
This module is aimed at IT and service management practitioners working in organizations that are becoming increasingly digital. It will support those familiar with traditional IT and service management concepts to confidently discuss 'digital', develop practical skills and integrate new concepts, techniques and technologies into their way of working. The module is also aimed at IT managers and practitioners who deal with digital services or work on digital transformation projects and/or work on high-speed environments. Specifically, these are:
- IT Manager
- Service Designer Release Manager
- Cloud architects
- DevOps Engineer
- Software Developer
- Agile coaches
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