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Service and project management / IT service management

IT service management

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Efficient IT service management (ITSM) is the key to smooth IT processes and satisfied stakeholders. Our practical training courses teach you how to professionally plan, provide and continuously optimize IT services - from troubleshooting to service delivery.
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Interesting offers at the Haufe Akademie

ITSM training courses: Efficient design and management of IT services

Efficient IT service management (ITSM) is crucial for the quality and reliability of IT services in companies. Our ITSM training courses provide practical knowledge on how to strategically plan, manage and continuously improve IT services.

The ITSM training courses include topics such as the following:

  • Basics of IT Service Management
  • Successfully designing service level agreements
  • Effective management of IT service providers
  • Continuous improvement of IT processes

Our experienced trainer place particular emphasis on practical applications so that you can implement what you have learned directly in your day-to-day work. With our IT service management training courses, you are ideally equipped to increase the efficiency and quality of your IT services.

Do you have questions about training?
Call us on +49 761 595 33900 or write to us at service@haufe-akademie.de or use the contact form.