Take the next step with this training course and take responsibility for the service offerings in your company. Find out what is involved in a true 360-degree view and learn how to manage and design your services.
The Future Jobs Class for IT Service Owners covers all the tasks, aspects, and topics associated with this new professional role. Prospective service owners receive help with preparing for and finding their role in the profession, while existing service owners gain important knowledge about tools and best practices.
Our flexibility guarantee
Youcan choose the start dates of the courses flexibly. We recommend taking the courses in the order given. You can select the dates in the shopping cart or after booking. Changes to bookings are possible free of charge up to 4 weeks before the start of the course, after that the fees according to the Terms and conditions apply.
Booking no:
34881
Learn to better understand the role of the IT service owner, gain in-depth insight into the tasks involved, and develop a comprehensive understanding of the service.
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Booking no:
34882
Learn how to create a transparent service organization and establish iterative processes for continuous development.
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Booking no:
34883
Discover how to manage and reconcile the expectations and requirements of customers, stakeholders, business owners, development, and IT operations.
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Booking no:
34884
Learn how to consider business criteria when evaluating services, perform risk analyses, and derive service objectives.
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Booking no:
35416
The exam takes place online. You can take it from the comfort of your own home or office within a specified time frame. It consists of a digital knowledge test with 20 questions from a pool of 40 questions on the content of the four Master Class courses, as well as a transfer task in which you create a personal IT service owner profile for your own requirements and tasks in your company.
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To help you find the training program that suits you best, we offer the Future Jobs Class in three different formats. In addition to the courses, the Master Class includes personal 1:1 coaching with the trainers, a final exam, and certification as a Certified IT Service Owner.
€ 2.990,-
€ 3.790,-
* All prices are subject to 19% VAT. Master Class: €4,510.10 incl. VAT instead of €6,842.50 incl. VAT, Professional Class: €3,558.10 incl. VAT instead of €4,545.80 incl. VAT, Junior Class: €2,606.10 incl. VAT instead of €3,070.20 incl. VAT.
1 Unlimited membership of the Haufe Akademie Future Jobs Club Haufe Akademie exclusive information and offers. Participation is via Microsoft Teams and can be revoked at any time.
2 Unlimited access to selected e-learning courses from the Haufe Akademie program for a period of twelve months from the date of booking the class.
3 Two one-hour personal practical coaching sessions with selected trainers . The coaching sessions take place online and can be booked from the start of the first course until three months after completing the exam.
Please note: We use third-party tools for selected events. Participants' personal data will be passed on to them in order to carry out the training program. Further information can be found in our privacy policy. If Miro is used, you can voluntarily register with Miro for extended functionality and thus an optimal learning experience. You can find information on data processing in Miro's privacy policy. If ChatGPT is used, please refer to the OpenAI privacy policy.
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"Great format for prospective service owners. In-depth knowledge is imparted here and practical exchange is practiced."
We will be happy to answer your questions in a personal consultation or by e-mail via our contact form.
Do you have any questions about the content or the learning concept? Chiara Adam, product manager for this continuing education program, will be happy to answer your questions in a personal, no-obligation conversation. Simply select a suitable date and time, and the conversation will take place online via MS Teams. We look forward to talking with you.
The course is certified and approved by the State Central Agency for Distance Learning (ZFU) in Cologne under the number 7472624.
This further training course was designed in cooperation with the Mannheim School of Management (HdWM) and meets the university's quality standards in terms of overall concept, content, trainers and examinations. As a result, participants benefit from high-quality qualifications with guaranteed topicality, high practical relevance and excellent trainers.
The Future Jobs Class is recommended for anyone who is starting a new job role or would like to improve in it. The class is also suitable for product and project managers who want to expand their understanding of services and their success factors as well as tools and strategies.
What is the best way for companies to prepare for the future? The Future Jobs Classes qualify teams, departments or entire organizations for the jobs and skills of the future. Find the right solution for your organization.
For companies striving for a holistic approach to IT service management, the role of the service owner is crucial. Our new white paper provides a practical guide to the introduction and successful positioning of this central role. Find out why the service owner is so important and how organizations can fill this role strategically.
Services have become increasingly important in companies, particularly as a result of digitalization. They are an elementary component of the value chain. Service owners are employed in companies to ensure the quality, success and profitability of the services offered. Find out everything you need to know about the job description here.
Alexandra Weber is Service Owner for Learning Tools in the IT department at Haufe Akademie. In this interview, she gives an insight into her day-to-day work and explains why companies should invest in trend professions like hers.
IT services have become ubiquitous due to digitalization. These services need to be managed profitably. This is why more and more companies are relying on centralized IT service management and the role of the service owner.
The Future Jobs Classes prepare you comprehensively for the jobs of the future. Discover a compact overview of all Future Jobs in our brochure and find out more about the special learning concept.
The focus of IT Service Management (ITSM) is to improve IT service quality and increase operational efficiency. Read the blog post to find out what ITSM is and what best practices exist.
