IT Service Owner
With this training, you will take the next step in service responsibility, gain a true 360-degree view, and learn how to effectively manage and design services.
This master class offers you
Become a certified IT service owner in 4 months
4 online courses with a learning time of 80 hours
Learn alongside your job in live webinars and self-study phases
Certificate & Open Badge upon completion
Your benefit
This master class will make you the central interface for successful service management in your organization.
- Shaping the role: You will learn how to introduce, fulfill, and establish the role of IT service owner in a sustainable manner.
- Developing an understanding of service: You develop a deep understanding of services and live service orientation in your everyday life.
- Mastering supply chains:You will learn to take end-to-end responsibility and successfully manage complex processes.
- Tools and methods:You will receive tools to plan services, build a service catalog, and design service billing.
- Knowing and using AI prompts:You know and use AI prompts to develop innovative solutions for your service.
How to learn
Our learning concept combines various methods and offers you the ideal mix for learning, applying, and networking. With Future Jobs Classes, you can expand your skills for the working world of the future and learn in a flexible, practical way while continuing to work.
1. Live events & learning community
1. Live events & learning community
Whether online or on-site: you will meet your trainers the other participants in person during regular live sessions. You will gain new knowledge, receive answers to your questions, and get specific help to deepen what you have learned and apply it directly in practice. The live sessions take place during the week at working hours.
2. Self-study phases
2. Self-study phases
Learn independently, at your own pace and whenever you want. We provide you with high-quality materials – consisting of videos, texts, interactive exercises, practical tasks, and quizzes. You can plan your self-study phases flexibly.
3. Learning community
3. Learning community
You don't learn alone: the digital learning community is available to you throughout your learning journey. trainers with other participants and trainers , clarify questions, and discover new perspectives.
4. Practical coaching
4. Practical coaching
In the Master Class, you will have the opportunity to address your personal questions, challenges, and learning goals in a 1:1 practical coaching session—so that knowledge can be turned into real change. The practical coaching session will take place with the speaker of your choice and will be coordinated with them during the Master Class.
5. Examination
5. Examination
In the end, the focus is on practical application. With the final exam or project assignment, you demonstrate that you have understood and applied your knowledge and transferred it to your professional reality. After successfully passing the exam, you will receive a certificate and Open Badge confirming your achievements.
6. Future Jobs Club
6. Future Jobs Club
Become part of an exclusive community for future shapers. In the Future Jobs Club, you'll benefit from exciting ideas, events, experts, and practical insights into the working world of tomorrow. This will help you stay connected, inspired, and fit for the future.
7. E-learning library
7. E-learning library
Get access to an extensive digital learning library with up-to-date e-learning courses, videos, and learning prompts on topics related to future skills, AI, data analytics, new work, and change management. Ideal for deepening your knowledge on demand and staying on top of things.
Contents
Discover all the content of this training program: The Junior Class includes courses 1-2, the Professional Class includes courses 1-3, and the Master Class includes all courses, including the final exam and practical coaching.
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Overview
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Certificate
Upon completion of the Master Class, you will receive a recognized certificate in cooperation with the University of Applied Sciences for Management (HdWM), Mannheim. This certifies the content and examination results. You will also receive a digital Open Badge. The Junior and Professional Classes conclude with a certificate of participation and an Open Badge.
Target groups
If you are new to your role or want to expand your expertise, the Master Class is just right for you. You will gain a comprehensive overview of the service lifecycle and learn practical methods and tools that you can apply directly in your everyday work.
- IT Service Owner
- IT Service Managers
- IT Service Managers
- Service Delivery Manager:inside
- IT team and department managers
- IT product managers
- process managers
Certifications & Seals
This further training course was designed in cooperation with the Mannheim School of Management (HdWM) and meets the university's quality standards in terms of overall concept, content, trainers and examinations. As a result, participants benefit from high-quality qualifications with guaranteed topicality, high practical relevance and excellent trainers.
This course has been reviewed and approved by the State Central Office for Distance Learning (ZFU) in Cologne.
After completing the Future Jobs Classes, you will receive an Open Badge (a recognized digital certificate of participation). This verifiable proof is the current standard for inclusion in career networks such as LinkedIn. It allows you to digitally demonstrate the skills you have acquired.
Following a user survey, Statista named Haufe Akademie the winner Haufe Akademie the "Professional Development" category in its ranking of Germany's top continuing education providers for 2025.
The experts
Sören Scharf
Dr. Robert Scholderer
Martin Beims
What participants say
Frequently asked questions
How do I learn in a Future Jobs Class?
How do I learn in a Future Jobs Class?
In Future Jobs Classes, you learn independently and alongside your job using the blended learning concept. In live webinars, you can ask questions and trainers with trainers . The digital learning community allows you to interact with other participants and experts. In the self-study phases, you can acquire knowledge at your own pace. The courses offer videos, articles, interactive exercises, quizzes, and learning assessments. In the Master Class, you also benefit from individual practical coaching.
Are the courses fixed, or can I put them together myself?
Are the courses fixed, or can I put them together myself?
The Future Jobs Classes consist of predefined modules that build on each other. Together with subject matter experts , we subject matter experts developed learning journeys that will best help you achieve your goals. For optimal learning success, you should follow the sequence. You can book individual courses separately in Haufe Akademie or opt for the Junior, Professional, or Master Class at a discounted package price.
Is the order of the courses predetermined?
Is the order of the courses predetermined?
Each Future Jobs Class has a specific sequence of courses so that the content builds on each other in a meaningful way. We recommend following this sequence for better learning success. However, you also have the option of scheduling the courses in a sequence that suits you. To do this, select the appropriate start dates for each course during the booking process (step "Dates & Booking") or after booking in your learning environment.
Do I need any previous knowledge?
Do I need any previous knowledge?
For most Future Jobs Classes, you don't need any prior knowledge to participate. Each class starts with the basics and then quickly delves into the depths of the individual topics. It's important that you have a keen interest in the topic and are motivated to further your personal development. If certain prior knowledge is required, this will be clearly listed on the respective product page.
Can I upgrade, e.g. from the Junior to the Master Class?
Can I upgrade, e.g. from the Junior to the Master Class?
An upgrade is possible: You can book additional modules after completing an individual course or after the Junior or Professional Class. Courses you have already completed will be credited, so you only need to catch up on the missing content. Upgrading also extends the access time for the content. Access time to the content always refers to the individual courses, e.g., 12 months from the start of Course 1, 12 months from the start of Course 2, etc. Our advisory team will assist you with planning and registration. Please feel free to contact us directly at service@haufe-akademie.de.
Can I rebook individual webinar appointments?
Can I rebook individual webinar appointments?
If you miss a webinar, you cannot make it up in another session. Participation in the live sessions is not mandatory; you can review the content using the learning materials and Miro boards. You can ask your individual questions at any time via the learning community. If you rebook the entire course, the Terms and conditions apply.
Can I contribute my own data and use cases?
Can I contribute my own data and use cases?
Your own data and use cases are always welcome; Future Jobs Classes place great emphasis on practical relevance. You can apply what you have learned directly to your project and receive feedback from experts fellow learners. This allows you to achieve lasting learning success and benefit maximally from the Future Jobs Classes learning concept.
What does the learning environment look like and how is the content delivered?
What does the learning environment look like and how is the content delivered?
The learning environment is digital and intuitive. Content is provided in the form of videos, articles, interactive exercises, quizzes, and PDF documents. You can access all materials throughout the entire course. Feel free to take a look at the "Product Preview" on the respective product page, where you will find a preview of the learning environment. Here you will find an example of a product preview for the Master Class "Business Automation Manager."
Are there any funding opportunities, such as through an education voucher or KOMPASS?
Are there any funding opportunities, such as through an education voucher or KOMPASS?
Funding through the education voucher offered by the Employment Agency is currently not available. However, there are other funding programs and support options for Future Jobs Classes. Here you will find an overview of the funding currently available.
What is practical coaching and how do I book it?
What is practical coaching and how do I book it?
Practical coaching is one-on-one coaching with the trainers . You work on your individual questions and challenges, reflect on your learning progress, and receive valuable feedback. Coaching is included in the Master Class (2 hours) or can be booked separately. To arrange a session, simplytrainer yourtrainer and agree on the dates.
Personal consultation
Book your Future Jobs Class
To help you find the training program that suits you best, we offer the Future Jobs Class in three different formats. In addition to all courses, the Master Class includes personal practical coaching, a final exam, and a certificate.
Show pricing information and details
Show pricing information and details
Please note: We use third-party tools for selected events. Participants' personal data is passed on to these third parties for the purpose of providing the training program. For more information, please see ourprivacy policy. IfMirois used, you can voluntarily register with Miro for extended functionality and an optimal learning experience. Information on data processing can be found inMiro's privacy policy. If ChatGPT is used, please refer toOpenAI's privacy policy.
Downloads & White Papers
Whitepaper: Success factor service owner
For companies striving for a holistic approach to IT service management, the role of the service owner is crucial. Our new white paper provides a practical guide to the introduction and successful positioning of this central role. Find out why the service owner is so important and how organizations can fill this role strategically.
Service Owner: Salary, tasks and further training
Services have become increasingly important in companies, particularly as a result of digitalization. They are an elementary component of the value chain. Service owners are employed in companies to ensure the quality, success and profitability of the services offered. Find out everything you need to know about the job description here.
Service Owner - not your average IT job
Alexandra Weber is Service Owner for Learning Tools in the IT department at Haufe Akademie. In this interview, she gives an insight into her day-to-day work and explains why companies should invest in trend professions like hers.
Testimonials
Here, participants in the Future Jobs Classes report on their personal and professional development. How do they make the leap into new job roles? Which skills will make a difference in the future? And which learning paths work in practice? Let yourself be inspired!
Future Jobs brochure
The Future Jobs Classes prepare you comprehensively for the jobs of the future. Discover a compact overview of all Future Jobs in our brochure and find out more about the special learning concept.
From service management to the role of the service owner
IT services have become ubiquitous due to digitalization. These services need to be managed profitably. This is why more and more companies are relying on centralized IT service management and the role of the service owner.
What is ITSM? Examples and best practices
The focus of IT Service Management (ITSM) is to improve IT service quality and increase operational efficiency. Read the blog post to find out what ITSM is and what best practices exist.
About us - the Haufe Akademie
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Course
Courses
This course offers you a digital blended concept that has been developed for part-time learning. Thanks to a flexible mix of online seminars and self-study phases, you are sure to reach your goal. This is how you learn in this course:
Learning environment: In your online learning environment, you will find useful information, downloads and extra services for this training course after you have registered.
Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material.
Live webinars: You will meet your trainers in person in regular webinars. You will receive answers to your questions, specific assistance and instructions on how to deepen your knowledge and apply the skills you have acquired in practical exercises.
Learning community: A digital learning community is available to you throughout the course. Exchange ideas with other participants and the trainers and ask questions.
Future Jobs Club: Get exclusive access to a business network, news and future work hacks.
Certificate of attendance and Open Badge: As a graduate of the course, you will receive a certificate of attendance and an Open Badge, which you can easily share in professional networks (e.g. LinkedIn).
- You will learn how to introduce, fulfill, and establish the new role of IT service owner in your organization.
- You will learn the most important definitions and essential methodological principles of service management.
- You will find out which components, features and KPIs characterize successful services.
- You will be provided with strategies and methods to help you stakeholders
- You combine service responsibility, service expertise, and entrepreneurial thinking, making you the ideal candidate for a responsible role in your organization.
- You will qualify for a new profession that will play a major role in the future and is already in high demand today.
Take an active part in our learning community and work on your own questions—that way, you'll get the most out of this course. This will allow you to apply what you've learned both in self-study and in practical exercises.
The prerequisite for taking the exam is participation in the four courses of the Master Class. We recommend attending all courses within a maximum of two years and completing the exam close to the last course attended.
The content of all four Master Class courses is relevant for the exam. As soon as you have booked the exam, you will see it in your Haufe learning environment. There is a tile with more detailed information about the exam, as well as a small mini-preview of the format of the e-exam with various sample questions.
The exam takes place online. It can be completed from the comfort of your own home or office within a specified time frame. It consists of the following two components:
E-exam: 20 knowledge questions are randomly selected from a pool of questions on the content of the four Master Class courses.
Practical exam:Creation of your individual IT service owner profile for your requirements and tasks in your company.
This course offers you a digital blended concept that has been developed for part-time learning. Thanks to a flexible mix of online seminars and self-study phases, you are sure to reach your goal. This is how you learn in this course:
Learning environment: In your online learning environment, you will find useful information, downloads and extra services for this training course after you have registered.
Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material.
Live webinars: You will meet your trainers in person in regular webinars. You will receive answers to your questions, specific assistance and instructions on how to deepen your knowledge and apply the skills you have acquired in practical exercises.
Learning community: A digital learning community is available to you throughout the course. Exchange ideas with other participants and the trainers and ask questions.
Future Jobs Club: Get exclusive access to a business network, news and future work hacks.
Certificate of attendance and Open Badge: As a graduate of the course, you will receive a certificate of attendance and an Open Badge, which you can easily share in professional networks (e.g. LinkedIn).
- You will learn how to introduce, fulfill, and establish the new role of IT service owner in your organization.
- You will learn the most important definitions of terms and key methodological principles of service management.
- You will find out which components, features and KPIs characterize successful services.
- You will be provided with strategies and methods to help you stakeholders
- You combine service responsibility, service competence and entrepreneurial thinking and thus offer yourself for a responsible role in your organization.
- You will qualify for a new profession that will play a major role in the future and is already in high demand today.
Take an active part in our learning community and work on your own questions—that way, you'll get the most out of this course. This will allow you to apply what you've learned both in self-study and in practical exercises.
This course offers you a digital blended concept that has been developed for part-time learning. Thanks to a flexible mix of online seminars and self-study phases, you are sure to reach your goal. This is how you learn in this course:
Learning environment: In your online learning environment, you will find useful information, downloads and extra services for this training course after you have registered.
Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material.
Live webinars: You will meet your trainers in person in regular webinars. You will receive answers to your questions, specific assistance and instructions on how to deepen your knowledge and apply the skills you have acquired in practical exercises.
Learning community: A digital learning community is available to you throughout the course. Exchange ideas with other participants and the trainers and ask questions.
Future Jobs Club: Get exclusive access to a business network, news and future work hacks.
Certificate of attendance and Open Badge: As a graduate of the course, you will receive a certificate of attendance and an Open Badge, which you can easily share in professional networks (e.g. LinkedIn).
- You will learn how to introduce, fulfill, and establish the new role of IT service owner in your organization.
- You will learn the most important definitions of terms and key methodological principles of service management.
- You will find out which components, features and KPIs characterize successful services.
- You will be provided with strategies and methods to help you stakeholders
- You combine service responsibility, service competence and entrepreneurial thinking and thus offer yourself for a responsible role in your organization.
- You will qualify for a new profession that will play a major role in the future and is already in high demand today.
Take an active part in our learning community and work on your own questions—that way, you'll get the most out of this course. This will allow you to apply what you've learned both in self-study and in practical exercises.
This course offers you a digital blended concept that has been developed for part-time learning. Thanks to a flexible mix of online seminars and self-study phases, you are sure to reach your goal. This is how you learn in this course:
Learning environment: In your online learning environment, you will find useful information, downloads and extra services for this training course after you have registered.
Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material.
Live webinars: You will meet your trainers in person in regular webinars. You will receive answers to your questions, specific assistance and instructions on how to deepen your knowledge and apply the skills you have acquired in practical exercises.
Learning community: A digital learning community is available to you throughout the course. Exchange ideas with other participants and the trainers and ask questions.
Future Jobs Club: Get exclusive access to a business network, news and future work hacks.
Certificate of attendance and Open Badge: As a graduate of the course, you will receive a certificate of attendance and an Open Badge, which you can easily share in professional networks (e.g. LinkedIn).
- You will learn how to introduce, fulfill, and establish the new role of IT service owner in your organization.
- You will learn the most important definitions of terms and key methodological principles of service management.
- You will find out which components, features and KPIs characterize successful services.
- You will be provided with strategies and methods to help you stakeholders
- You combine service responsibility, service competence and entrepreneurial thinking and thus offer yourself for a responsible role in your organization.
- You will qualify for a new profession that will play a major role in the future and is already in high demand today.
Take an active part in our online community and work with your own questions - this is how you will benefit most from this course. This will allow you to apply the content both in self-study and in practical exercises.
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