Dates & Booking
You can also change or select the dates in your learning environment after booking. Rebookings are free of charge up to 4 weeks before the start of the event; after that, the fees specified in Terms and conditions apply.
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No appointment is necessary for this examination.
You can take the exam at a time of your choosing in your learning environment.
This course includes self-study phases and live sessions. For the sake of clarity, only the live sessions are shown here.
This course takes place on site (partly optionally live online). Information about hotels and traveling by train can be found here.
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Don't worry, you remain flexible: you can adjust or reselect dates in your learning environment even after booking. Rebookings are free of charge up to 4 weeks before the start of the event; after that, the fees specified in Terms and conditions apply.
Munzinger Str. 9
79111 Freiburg
Course
Courses
This course offers a digital blended learning approach designed for working professionals. Through a flexible combination of online seminars and self-study sessions, you’ll be sure to achieve your goals. Here’s what you’ll learn in this training program:
Learning environment: In your online learning environment, you will find useful information, downloads and extra services for this training course after you have registered.
Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material.
Live webinars: In regular online seminars, you will meet your trainers in person. You will receive answers to your questions, specific assistance and instructions on how to deepen your knowledge and apply the skills you have acquired in practical exercises.
Learning Community:A digital learning community will be available to you throughoutthe course. trainers with other participants and the trainers , and ask any questions you may have.
Certificate of Completion and Open Badge: Asa graduate of the class, you will receive a certificate of completion and an open badge, which you can easily share on professional networks (such as LinkedIn).
- You will learn how to introduce, fulfill, and establish the new role of IT service owner in your organization.
- You will learn the most important definitions of terms and key methodological principles of service management.
- You will find out which components, features and KPIs characterize successful services.
- You will be provided with strategies and methods to help you stakeholders
- You combine service responsibility, service competence and entrepreneurial thinking and thus offer yourself for a responsible role in your organization.
- You will qualify for a new profession that will play a major role in the future and is already in high demand today.
Take an active part in our online community and work with your own questions - this is how you will benefit most from this course. This will allow you to apply the content both in self-study and in practical exercises.
This course offers a digital blended learning approach designed for working professionals. Through a flexible combination of online seminars and self-study sessions, you’ll be sure to achieve your goals. Here’s what you’ll learn in this training program:
Learning environment: In your online learning environment, you will find useful information, downloads and extra services for this training course after you have registered.
Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material.
Live webinars: In regular online seminars, you will meet your trainers in person. You will receive answers to your questions, specific assistance and instructions on how to deepen your knowledge and apply the skills you have acquired in practical exercises.
Learning Community:A digital learning community will be available to you throughoutthe course. trainers with other participants and the trainers , and ask any questions you may have.
Certificate of Completion and Open Badge: Asa graduate of the class, you will receive a certificate of completion and an open badge, which you can easily share on professional networks (such as LinkedIn).
- You will learn how to introduce, fulfill, and establish the new role of IT service owner in your organization.
- You will learn the most important definitions and essential methodological principles of service management.
- You will find out which components, features and KPIs characterize successful services.
- You will be provided with strategies and methods to help you stakeholders
- You combine service responsibility, service expertise, and entrepreneurial thinking, making you the ideal candidate for a responsible role in your organization.
- You will qualify for a new profession that will play a major role in the future and is already in high demand today.
Take an active part in our learning community and work on your own questions—that way, you'll get the most out of this course. This will allow you to apply what you've learned both in self-study and in practical exercises.
This course offers a digital blended learning approach designed for working professionals. Through a flexible combination of online seminars and self-study sessions, you’ll be sure to achieve your goals. Here’s what you’ll learn in this training program:
Learning environment: In your online learning environment, you will find useful information, downloads and extra services for this training course after you have registered.
Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material.
Live webinars: In regular online seminars, you will meet your trainers in person. You will receive answers to your questions, specific assistance and instructions on how to deepen your knowledge and apply the skills you have acquired in practical exercises.
Learning Community:A digital learning community will be available to you throughoutthe course. trainers with other participants and the trainers , and ask any questions you may have.
Certificate of Completion and Open Badge: Asa graduate of the class, you will receive a certificate of completion and an open badge, which you can easily share on professional networks (such as LinkedIn).
- You will learn how to introduce, fulfill, and establish the new role of IT service owner in your organization.
- You will learn the most important definitions of terms and key methodological principles of service management.
- You will find out which components, features and KPIs characterize successful services.
- You will be provided with strategies and methods to help you stakeholders
- You combine service responsibility, service competence and entrepreneurial thinking and thus offer yourself for a responsible role in your organization.
- You will qualify for a new profession that will play a major role in the future and is already in high demand today.
Take an active part in our learning community and work on your own questions—that way, you'll get the most out of this course. This will allow you to apply what you've learned both in self-study and in practical exercises.
This course offers a digital blended learning approach designed for working professionals. Through a flexible combination of online seminars and self-study sessions, you’ll be sure to achieve your goals. Here’s what you’ll learn in this training program:
Learning environment: In your online learning environment, you will find useful information, downloads and extra services for this training course after you have registered.
Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material.
Live webinars: In regular online seminars, you will meet your trainers in person. You will receive answers to your questions, specific assistance and instructions on how to deepen your knowledge and apply the skills you have acquired in practical exercises.
Learning Community:A digital learning community will be available to you throughoutthe course. trainers with other participants and the trainers , and ask any questions you may have.
Certificate of Completion and Open Badge: Asa graduate of the class, you will receive a certificate of completion and an open badge, which you can easily share on professional networks (such as LinkedIn).
- You will learn how to introduce, fulfill, and establish the new role of IT service owner in your organization.
- You will learn the most important definitions of terms and key methodological principles of service management.
- You will find out which components, features and KPIs characterize successful services.
- You will be provided with strategies and methods to help you stakeholders
- You combine service responsibility, service competence and entrepreneurial thinking and thus offer yourself for a responsible role in your organization.
- You will qualify for a new profession that will play a major role in the future and is already in high demand today.
Take an active part in our learning community and work on your own questions—that way, you'll get the most out of this course. This will allow you to apply what you've learned both in self-study and in practical exercises.
The prerequisite for taking the exam is participation in the four courses of the Master Class. We recommend attending all courses within a maximum of two years and completing the exam close to the last course attended.
The content of all four Master Class courses is relevant for the exam. As soon as you have booked the exam, you will see it in your Haufe learning environment. There is a tile with more detailed information about the exam, as well as a small mini-preview of the format of the e-exam with various sample questions.
The exam takes place online. It can be completed from the comfort of your own home or office within a specified time frame. It consists of the following two components:
E-exam: 20 knowledge questions are randomly selected from a pool of questions on the content of the four Master Class courses.
Practical exam:Creation of your individual IT service owner profile for your requirements and tasks in your company.
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