Dates & Booking
You can also change or select the dates in your learning environment after booking. Rebookings are free of charge up to 4 weeks before the start of the event; after that, the fees specified in Terms and conditions apply.
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No appointment is necessary for this examination.
You can take the exam at a time of your choosing in your learning environment.
This course includes self-study phases and live sessions. For the sake of clarity, only the live sessions are shown here.
This course takes place on site (partly optionally live online). Information about hotels and traveling by train can be found here.
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Don't worry, you remain flexible: you can adjust or reselect dates in your learning environment even after booking. Rebookings are free of charge up to 4 weeks before the start of the event; after that, the fees specified in Terms and conditions apply.
Munzinger Str. 9
79111 Freiburg
Course
Courses
This course offers you a digital blended concept that has been developed for part-time learning. Thanks to a flexible mix of online seminars and self-study phases, you are sure to reach your goal. This is how you learn in this course:
Learning environment: In your online learning environment, you will find useful information, downloads and extra services for this training course after you have registered.
Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material.
Live webinars: You will meet your trainers in person in regular webinars. You will receive answers to your questions, specific assistance and instructions on how to deepen your knowledge and apply the skills you have acquired in practical exercises.
Learning community: A digital learning community is available to you throughout the course. Exchange ideas with other participants and the trainers and ask questions.
Future Jobs Club: Get exclusive access to a business network, news and future work hacks.
Certificate of attendance and Open Badge: As a graduate of the course, you will receive a certificate of attendance and an Open Badge, which you can easily share in professional networks (e.g. LinkedIn).
- You will learn how to introduce, fulfill, and establish the new role of IT service owner in your organization.
- You will learn the most important definitions of terms and key methodological principles of service management.
- You will find out which components, features and KPIs characterize successful services.
- You will be provided with strategies and methods to help you stakeholders
- You combine service responsibility, service competence and entrepreneurial thinking and thus offer yourself for a responsible role in your organization.
- You will qualify for a new profession that will play a major role in the future and is already in high demand today.
Take an active part in our online community and work with your own questions - this is how you will benefit most from this course. This will allow you to apply the content both in self-study and in practical exercises.
This course offers you a digital blended concept that has been developed for part-time learning. Thanks to a flexible mix of online seminars and self-study phases, you are sure to reach your goal. This is how you learn in this course:
Learning environment: In your online learning environment, you will find useful information, downloads and extra services for this training course after you have registered.
Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material.
Live webinars: You will meet your trainers in person in regular webinars. You will receive answers to your questions, specific assistance and instructions on how to deepen your knowledge and apply the skills you have acquired in practical exercises.
Learning community: A digital learning community is available to you throughout the course. Exchange ideas with other participants and the trainers and ask questions.
Future Jobs Club: Get exclusive access to a business network, news and future work hacks.
Certificate of attendance and Open Badge: As a graduate of the course, you will receive a certificate of attendance and an Open Badge, which you can easily share in professional networks (e.g. LinkedIn).
- You will learn how to introduce, fulfill, and establish the new role of IT service owner in your organization.
- You will learn the most important definitions and essential methodological principles of service management.
- You will find out which components, features and KPIs characterize successful services.
- You will be provided with strategies and methods to help you stakeholders
- You combine service responsibility, service expertise, and entrepreneurial thinking, making you the ideal candidate for a responsible role in your organization.
- You will qualify for a new profession that will play a major role in the future and is already in high demand today.
Take an active part in our learning community and work on your own questions—that way, you'll get the most out of this course. This will allow you to apply what you've learned both in self-study and in practical exercises.
This course offers you a digital blended concept that has been developed for part-time learning. Thanks to a flexible mix of online seminars and self-study phases, you are sure to reach your goal. This is how you learn in this course:
Learning environment: In your online learning environment, you will find useful information, downloads and extra services for this training course after you have registered.
Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material.
Live webinars: You will meet your trainers in person in regular webinars. You will receive answers to your questions, specific assistance and instructions on how to deepen your knowledge and apply the skills you have acquired in practical exercises.
Learning community: A digital learning community is available to you throughout the course. Exchange ideas with other participants and the trainers and ask questions.
Future Jobs Club: Get exclusive access to a business network, news and future work hacks.
Certificate of attendance and Open Badge: As a graduate of the course, you will receive a certificate of attendance and an Open Badge, which you can easily share in professional networks (e.g. LinkedIn).
- You will learn how to introduce, fulfill, and establish the new role of IT service owner in your organization.
- You will learn the most important definitions of terms and key methodological principles of service management.
- You will find out which components, features and KPIs characterize successful services.
- You will be provided with strategies and methods to help you stakeholders
- You combine service responsibility, service competence and entrepreneurial thinking and thus offer yourself for a responsible role in your organization.
- You will qualify for a new profession that will play a major role in the future and is already in high demand today.
Take an active part in our learning community and work on your own questions—that way, you'll get the most out of this course. This will allow you to apply what you've learned both in self-study and in practical exercises.
This course offers you a digital blended concept that has been developed for part-time learning. Thanks to a flexible mix of online seminars and self-study phases, you are sure to reach your goal. This is how you learn in this course:
Learning environment: In your online learning environment, you will find useful information, downloads and extra services for this training course after you have registered.
Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material.
Live webinars: You will meet your trainers in person in regular webinars. You will receive answers to your questions, specific assistance and instructions on how to deepen your knowledge and apply the skills you have acquired in practical exercises.
Learning community: A digital learning community is available to you throughout the course. Exchange ideas with other participants and the trainers and ask questions.
Future Jobs Club: Get exclusive access to a business network, news and future work hacks.
Certificate of attendance and Open Badge: As a graduate of the course, you will receive a certificate of attendance and an Open Badge, which you can easily share in professional networks (e.g. LinkedIn).
- You will learn how to introduce, fulfill, and establish the new role of IT service owner in your organization.
- You will learn the most important definitions of terms and key methodological principles of service management.
- You will find out which components, features and KPIs characterize successful services.
- You will be provided with strategies and methods to help you stakeholders
- You combine service responsibility, service competence and entrepreneurial thinking and thus offer yourself for a responsible role in your organization.
- You will qualify for a new profession that will play a major role in the future and is already in high demand today.
Take an active part in our learning community and work on your own questions—that way, you'll get the most out of this course. This will allow you to apply what you've learned both in self-study and in practical exercises.
The prerequisite for taking the exam is participation in the four courses of the Master Class. We recommend attending all courses within a maximum of two years and completing the exam close to the last course attended.
The content of all four Master Class courses is relevant for the exam. As soon as you have booked the exam, you will see it in your Haufe learning environment. There is a tile with more detailed information about the exam, as well as a small mini-preview of the format of the e-exam with various sample questions.
The exam takes place online. It can be completed from the comfort of your own home or office within a specified time frame. It consists of the following two components:
E-exam: 20 knowledge questions are randomly selected from a pool of questions on the content of the four Master Class courses.
Practical exam:Creation of your individual IT service owner profile for your requirements and tasks in your company.
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