UX & CX Manager
Design user experiences that measurably contribute to business success. In this training program, you’ll gain a strategic perspective on user experience and customer experience to identify needs, win over stakeholders, and drive transformation. This will help your company stand out from the competition and foster a mindset that aligns user experience with business goals.
This master class offers you
Become a Certified UX & CX Manager in 6 Months
4 courses with a total of 88 hours of study time
Learn alongside your job in live webinars and self-study phases
Certificate of completion & Open Badge upon completion
Your benefit
With this master class, you'll turn user-centered thinking into a competitive advantage for yourself and your organization.
- Strategically embed User Experience (UX) & Customer Experience (CX): You bring the right people together and establish a strong UX & CX mindset within your organization.
- Applying Methods Safely: You have mastered empirical study designs and apply psychological and ethical principles in a targeted manner.
- Convincing Stakeholders: You demonstrate the value of UX and CX using metrics and win over your management.
- Using AI Productively: You engage with the use of AI in everyday UX and CX work in a productive, critical, and transparent manner.
- Shaping Change: You’re driving transformation with the future skills your company needs right now.
How to learn
Our learning concept combines various methods and offers you the ideal mix for learning, applying, and networking. With Future Jobs Classes, you can expand your skills for the working world of the future and learn in a flexible, practical way while continuing to work.
1. Live Events
1. Live Events
Whether online or on-site: you will meet your trainers the other participants in person during regular live sessions. You will gain new knowledge, receive answers to your questions, and get specific help to deepen what you have learned and apply it directly in practice. The live sessions take place during the week at working hours.
2. Self-study phases
2. Self-study phases
Learn independently, at your own pace and whenever you want. We provide you with high-quality materials – consisting of videos, texts, interactive exercises, practical tasks, and quizzes. You can plan your self-study phases flexibly.
3. Learning community
3. Learning community
You don't learn alone: the digital learning community is available to you throughout your learning journey. trainers with other participants and trainers , clarify questions, and discover new perspectives.
4. Practical coaching
4. Practical coaching
In the Master Class, you will have the opportunity to address your personal questions, challenges, and learning goals in a 1:1 practical coaching session—so that knowledge can be turned into real change. The practical coaching session will take place with the speaker of your choice and will be coordinated with them during the Master Class.
5. Examination
5. Examination
Ultimately, the focus is on applying what you’ve learned in practice. Through the final exam, you’ll demonstrate that you’ve understood, applied, and adapted your knowledge to your professional reality. You’ll find details on the exam content further down the page in the “Content” section. Upon passing the exam, you’ll receive a certificate and an Open Badge confirming your achievements.
6. E-Learning Library
6. E-Learning Library
Get access to an extensive digital learning library with up-to-date e-learning courses, videos, and learning prompts on topics related to future skills, AI, data analytics, new work, and change management. Ideal for deepening your knowledge on demand and staying on top of things.
Contents
Discover all the content of this training program: The Junior Class includes courses 1-2, the Professional Class includes courses 1-3, and the Master Class includes all courses, including the final exam and practical coaching.
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Overview
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Elective courses
To further your studies, you can choose an elective course in the Master Class. This is already included in the discounted package price. You can make your selection in the next step, "Dates & Registration."
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Overview
Module overview
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Examination requirements
Exam contents
Form of examination
Target groups
This course is designed for anyone who wants users a deep understanding of their users needs, design compelling product experiences, and strategically advance UX/CX within their organization.
- UX professionals who want to refine their methods and strategically embed UX within their organization, such as UX researchers, UX designers, UX writers, and UX managers.
- CX professionals who take a holistic approach to customer experience and want to improve it in measurable ways, such as CX managers, customer success managers, and customer service representatives.
- Product professionals who want to make user-centered decisions and develop better products, such as product managers, product owners, and product developers.
- Executives with a focus on customers and teams who want to use UX and CX as strategic levers for growth and customer retention.
Certifications & Seals
After completing the Future Jobs Classes, you will receive an Open Badge (a recognized digital certificate of participation). This verifiable proof is the current standard for inclusion in career networks such as LinkedIn. It allows you to digitally demonstrate the skills you have acquired.
Following a user survey, Statista named Haufe Akademie the winner Haufe Akademie the "Professional Development" category in its ranking of Germany's top continuing education providers for 2025.
The experts
Prof. Dr. Andreas Hinderks
Prof. Pelin Celik
What participants say
Myriam Chazarenc
"The Future Jobs Classes were a real turning point for me. They not only gave me the basics for my move into UX design, but also showed me how I could immediately put what I had learned into practice. Today I work in a field that inspires me every day. It was a key moment in my professional career!"
Martina Jacobs
"The UX management training was a valuable experience that went far beyond the acquisition of theoretical knowledge. The lecturer guided the participants through their problems with impressive ease - in the time between the units, they were able to reflect on what they had learned and try it out directly in their day-to-day work. I particularly appreciated the holistic perspective. The training inspires me every day to consider not only user requirements but also economic aspects and, above all, communication with stakeholders in my work."
Frequently asked questions
How do I learn in a Future Jobs Class?
How do I learn in a Future Jobs Class?
In Future Jobs Classes, you learn independently and alongside your job using the blended learning concept. In live webinars, you can ask questions and trainers with trainers . The digital learning community allows you to interact with other participants and experts. In the self-study phases, you can acquire knowledge at your own pace. The courses offer videos, articles, interactive exercises, quizzes, and learning assessments. In the Master Class, you also benefit from individual practical coaching.
Are the courses fixed, or can I put them together myself?
Are the courses fixed, or can I put them together myself?
The Future Jobs Classes consist of predefined modules that build on each other. Together with subject matter experts , we subject matter experts developed learning journeys that will best help you achieve your goals. For optimal learning success, you should follow the sequence. You can book individual courses separately in Haufe Akademie or opt for the Junior, Professional, or Master Class at a discounted package price.
Is the order of the courses predetermined?
Is the order of the courses predetermined?
Each Future Jobs Class follows a specific sequence of courses so that the content builds logically upon itself. We recommend following this sequence to maximize your learning success. However, you also have the option to schedule the courses in a way that works best for you. To do this, select the appropriate start dates for each course during the registration process (in the "Dates & Registration" step) or in your learning environment after registration.
Do I need any previous knowledge?
Do I need any previous knowledge?
For most Future Jobs Classes, you don't need any prior knowledge to participate. Each class starts with the basics and then quickly delves into the depths of the individual topics. It's important that you have a keen interest in the topic and are motivated to further your personal development. If certain prior knowledge is required, this will be clearly listed on the respective product page.
Can I upgrade, e.g. from the Junior to the Master Class?
Can I upgrade, e.g. from the Junior to the Master Class?
An upgrade is possible: You can upgrade to the Master Class after completing a single course or after finishing the Junior/Professional Class. Courses you’ve already completed will be credited toward the Master Class, so you’ll only need to make up the remaining content. Upgrading also extends your access period to the course content. If you complete the upgrade within 6 months, the discounted Master Class package price applies; your actual course start date can be later. Two separate invoices are also possible, for example, if your training budget isn’t sufficient all at once or needs to be split up. Our advisory team will assist you with planning and registration. Feel free to contact us directly at service@haufe-akademie.de
Can I rebook individual webinar appointments?
Can I rebook individual webinar appointments?
If you miss a webinar, you cannot make it up in another session. Participation in the live sessions is not mandatory; you can review the content using the learning materials and Miro boards. You can ask your individual questions at any time via the learning community. If you rebook the entire course, the Terms and conditions apply.
Can I contribute my own data and use cases?
Can I contribute my own data and use cases?
Your own data and use cases are always welcome; Future Jobs Classes place great emphasis on practical relevance. You can apply what you have learned directly to your project and receive feedback from experts fellow learners. This allows you to achieve lasting learning success and benefit maximally from the Future Jobs Classes learning concept.
What does the learning environment look like and how is the content delivered?
What does the learning environment look like and how is the content delivered?
The learning environment is digital and intuitive. Content is provided in the form of videos, articles, interactive exercises, quizzes, and PDF documents. You can access all materials throughout the entire course. Feel free to take a look at the "Product Preview" on the respective product page, where you will find a preview of the learning environment. Here you will find an example of a product preview for the Master Class "Business Automation Manager."
Are there any funding opportunities, such as through an education voucher or KOMPASS?
Are there any funding opportunities, such as through an education voucher or KOMPASS?
Funding through the education voucher offered by the Employment Agency is currently not available. However, there are other funding programs and support options for Future Jobs Classes. Here you will find an overview of the funding currently available.
What is practical coaching and how do I book it?
What is practical coaching and how do I book it?
Practical coaching is one-on-one coaching with the trainers . You work on your individual questions and challenges, reflect on your learning progress, and receive valuable feedback. Coaching is included in the Master Class (2 hours) or can be booked separately. To arrange a session, simplytrainer yourtrainer and agree on the dates.
Personal consultation
Book your Future Jobs Class
To help you find the training program that suits you best, we offer the Future Jobs Class in three different formats. In addition to all courses, the Master Class includes personal practical coaching, a final exam, and a certificate.
Show pricing information and details
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Please note: We use third-party tools for selected events. Participants' personal data is passed on to these third parties for the purpose of providing the training program. For more information, please see ourprivacy policy. IfMirois used, you can voluntarily register with Miro for extended functionality and an optimal learning experience. Information on data processing can be found inMiro's privacy policy. If ChatGPT is used, please refer toOpenAI's privacy policy.
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Course
Courses
The prerequisite for taking the exam is participation in the four courses of the Master Class. We recommend attending all courses within a maximum of two years and completing the exam close to the last course attended.
The content of all four Master Class courses is relevant for the exam. As soon as you have booked the exam, you will see it in your Haufe learning environment. There is a tile with more detailed information about the e-exam, such as a small mini-preview of the exam format with various sample questions.
The exam is administered online. It can be taken conveniently from home or the office within a specified time frame. It consists of the following three parts:
E-exam: 20 knowledge questions are randomly selected from a pool of questions on the content of the four Master Class courses.
Practical Exam:Completion of an assignment followed by submission.
This course offers a digital blended learning approach designed for those studying while working. Through a flexible combination of live webinars and self-study sessions, you'll be sure to reach your goals.
In this training course, you will learn:
- Learning environment: In your online learning environment, you will find useful information, downloads and extra services for this training course after you have registered.
- Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material.
- Live Webinars:In regular live webinars, you’ll meet yourtrainers . You’ll get answers to your questions, specific guidance, and instructions to deepen your knowledge and apply the skills you’ve learned in practical exercises.
- Learning Community:A digital learning community will be available to you throughout the course. trainers with other participants and the trainers , and ask any questions you may have.
- Certificate of Completion and Open Badge: Asa graduate of the course, you will receive a certificate of completion and an open badge, which you can easily share on professional networks (such as LinkedIn).
In this course, you'll develop the future skills that will set you apart as a UX & CX expert of tomorrow—skills that make the difference between treating symptoms and driving real transformation.
- Systemic thinking: You view your company as an interconnected whole and solve complex challenges right where they actually arise.
- Make critical decisions:You identify blind spots, understand causal relationships, and know which levers can trigger truly significant changes.
- Shaping the Future: You’ll develop scenarios, distinguish between short-term measures and strategic decisions, and build a strategy that will still hold up tomorrow.
- Leading Transformation:You’ll position yourself as a driving force behind change—with future skills that make all the difference in modern UX & CX management.
This course offers a digital blended learning approach designed for those studying while working. Through a flexible combination of live webinars and self-study sessions, you'll be sure to reach your goals.
In this training course, you will learn:
Learning environment: In your online learning environment, you will find useful information, downloads and extra services for this training course after you have registered.
Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material.
Live Webinars:In regular live webinars, you’ll meet yourtrainers . You’ll get answers to your questions, specific guidance, and instructions to deepen your knowledge and apply the skills you’ve learned in practical exercises.
Learning Community:A digital learning community will be available to you throughout the course. trainers with other participants and the trainers , and ask any questions you may have.
Certificate of Completion and Open Badge:As a graduate of the course, you will receive a certificate of completion and an open badge, which you can easily share on professional networks (such as LinkedIn).
- A supportive framework: You’ll navigate the UX & CX process with confidence—from WHY to WHAT to HOW. Understand the context, develop a concept, and design processes.
- Strategy Meets Execution: You’ll develop your own UX roadmap, set priorities using an MVP mindset, and embed UX and CX as a mindset within the team.
- Understand Your Maturity Level, Achieve Results: You know your company’s UX and CX maturity level and understand how to take the next step toward a genuine users and customer perspective.
- Embedding user-centered thinking in the company: You have compelling arguments to deeply embed user-centered thinking as a genuine mindset—not just a process—within the company.
This course offers a digital blended learning approach designed for working professionals. Through a flexible combination of live webinars and self-study sessions, you’ll be sure to reach your goals. Here’s what you’ll learn in this continuing education program:
Learning environment: In your online learning environment, you will find useful information, downloads and extra services for this training course after you have registered.
Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material.
Live Webinars:In regular live webinars, you’ll meet yourtrainers . You’ll get answers to your questions, specific guidance, and instructions to deepen your knowledge and apply the skills you’ve learned in practical exercises.
Learning Community:A digital learning community will be available to you throughout the course. trainers with other participants and the trainers , and ask any questions you may have.
Certificate of Completion and Open Badge:As a graduate of the class, you will receive a certificate of completion and an open badge, which you can easily share on professional networks (such as LinkedIn).
- Making UX & CX Measurable:You demonstrate their value using reliable metrics and convince your management.
- Bringing Interests Together:You align market and business interests and tackle challenges in a targeted manner.
- Improving Maturity: You will systematically advance your organization’s UX and CX maturity.
- Using AI Effectively:You’ll use AI in your day-to-day UX work in a productive, critical, and transparent way, and apply everything directly to your own practice.
This course offers a digital blended learning approach designed for working professionals. Through a flexible combination of live webinars and self-study sessions, you’ll be sure to reach your goals. Here’s what you’ll learn in this continuing education program:
Learning environment: In your online learning environment, you will find useful information, downloads and extra services for this training course after you have registered.
Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material.
Live Webinars:In regular live webinars, you’ll meet yourtrainers . You’ll get answers to your questions, specific guidance, and instructions to deepen your knowledge and apply the skills you’ve learned in practical exercises.
Learning Community:A digital learning community will be available to you throughout the course. trainers with other participants and the trainers , and ask any questions you may have.
Certificate of Completion and Open Badge:As a graduate of the class, you will receive a certificate of completion and an open badge, which you can easily share on professional networks (such as LinkedIn).
- Applying Psychology: You apply insights from experience and change psychology in a targeted manner.
- Research with Impact: You know how to demonstrate the business value of research—using data, arguments, and storytelling that convince stakeholders.
- Well-grounded & methodologically sound: You have a solid command of empirical methods and valid study designs, and you apply psychological and ethical principles effectively in practice.
- A scalable approach: You’ll establish ResearchOps processes that professionalize your workflow and embed research in your company for the long term.
- Future-proof: You use AI to boost efficiency, test new interaction environments using proven methods, and actively shape the future of your professional field.
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