Dates & Booking

This course offers a digital blended learning approach designed for those studying while working. Through a flexible combination of live webinars and self-study sessions, you'll be sure to reach your goals.

In this training course, you will learn:

Learning environment: In your online learning environment, you will find useful information, downloads and extra services for this training course after you have registered.

Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material. 

Live Webinars:In regular live webinars, you’ll meet yourtrainers . You’ll get answers to your questions, specific guidance, and instructions to deepen your knowledge and apply the skills you’ve learned in practical exercises.

Learning Community:A digital learning community will be available to you throughout the course. trainers with other participants and the trainers , and ask any questions you may have.

Certificate of Completion and Open Badge:As a graduate of the course, you will receive a certificate of completion and an open badge, which you can easily share on professional networks (such as LinkedIn).

• A supportive framework: You’ll navigate the UX & CX process with confidence—from WHY to WHAT to HOW. Understand the context, develop a concept, and design processes.
• Strategy Meets Execution: You’ll develop your own UX roadmap, set priorities using an MVP mindset, and embed UX and CX as a mindset within the team.
• Understand Your Maturity Level, Achieve Results: You know your company’s UX and CX maturity level and understand how to take the next step toward a genuine users and customer perspective.
• Embedding user-centered thinking in the company: You have compelling arguments to deeply embed user-centered thinking as a genuine mindset—not just a process—within the company.

This course offers a digital blended learning approach designed for working professionals. Through a flexible combination of live webinars and self-study sessions, you’ll be sure to reach your goals. Here’s what you’ll learn in this continuing education program:

Learning environment: In your online learning environment, you will find useful information, downloads and extra services for this training course after you have registered.

Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material. 

Live Webinars:In regular live webinars, you’ll meet yourtrainers . You’ll get answers to your questions, specific guidance, and instructions to deepen your knowledge and apply the skills you’ve learned in practical exercises.

Learning Community:A digital learning community will be available to you throughout the course. trainers with other participants and the trainers , and ask any questions you may have.

Certificate of Completion and Open Badge:As a graduate of the class, you will receive a certificate of completion and an open badge, which you can easily share on professional networks (such as LinkedIn).

• Applying Psychology: You apply insights from experience and change psychology in a targeted manner.
• Research with Impact: You know how to demonstrate the business value of research—using data, arguments, and storytelling that convince stakeholders.
• Well-grounded & methodologically sound: You have a solid command of empirical methods and valid study designs, and you apply psychological and ethical principles effectively in practice.
• A scalable approach: You’ll establish ResearchOps processes that professionalize your workflow and embed research in your company for the long term.
• Future-proof: You use AI to boost efficiency, test new interaction environments using proven methods, and actively shape the future of your professional field.

This course offers a digital blended learning approach designed for working professionals. Through a flexible combination of live webinars and self-study sessions, you’ll be sure to reach your goals. Here’s what you’ll learn in this continuing education program:

Learning environment: In your online learning environment, you will find useful information, downloads and extra services for this training course after you have registered.

Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material. 

Live Webinars:In regular live webinars, you’ll meet yourtrainers . You’ll get answers to your questions, specific guidance, and instructions to deepen your knowledge and apply the skills you’ve learned in practical exercises.

Learning Community:A digital learning community will be available to you throughout the course. trainers with other participants and the trainers , and ask any questions you may have.

Certificate of Completion and Open Badge:As a graduate of the class, you will receive a certificate of completion and an open badge, which you can easily share on professional networks (such as LinkedIn).

• Making UX & CX Measurable:You demonstrate their value using reliable metrics and convince your management.
• Bringing Interests Together:You align market and business interests and tackle challenges in a targeted manner.
• Improving Maturity: You will systematically advance your organization’s UX and CX maturity.
• Using AI Effectively:You’ll use AI in your day-to-day UX work in a productive, critical, and transparent way, and apply everything directly to your own practice.

This course offers a digital blended learning approach designed for those studying while working. Through a flexible combination of live webinars and self-study sessions, you'll be sure to reach your goals.

In this training course, you will learn:

• Learning environment: In your online learning environment, you will find useful information, downloads and extra services for this training course after you have registered.
• Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material. 
• Live Webinars:In regular live webinars, you’ll meet yourtrainers . You’ll get answers to your questions, specific guidance, and instructions to deepen your knowledge and apply the skills you’ve learned in practical exercises.
• Learning Community:A digital learning community will be available to you throughout the course. trainers with other participants and the trainers , and ask any questions you may have.
• Certificate of Completion and Open Badge: Asa graduate of the course, you will receive a certificate of completion and an open badge, which you can easily share on professional networks (such as LinkedIn).

In this course, you'll develop the future skills that will set you apart as a UX & CX expert of tomorrow—skills that make the difference between treating symptoms and driving real transformation.

• Systemic thinking: You view your company as an interconnected whole and solve complex challenges right where they actually arise.
• Make critical decisions:You identify blind spots, understand causal relationships, and know which levers can trigger truly significant changes.
• Shaping the Future: You’ll develop scenarios, distinguish between short-term measures and strategic decisions, and build a strategy that will still hold up tomorrow.
• Leading Transformation:You’ll position yourself as a driving force behind change—with future skills that make all the difference in modern UX & CX management.

The prerequisite for taking the exam is participation in the four courses of the Master Class. We recommend attending all courses within a maximum of two years and completing the exam close to the last course attended.

The content of all four Master Class courses is relevant for the exam. As soon as you have booked the exam, you will see it in your Haufe learning environment. There is a tile with more detailed information about the e-exam, such as a small mini-preview of the exam format with various sample questions. 

The exam is administered online. It can be taken conveniently from home or the office within a specified time frame. It consists of the following three parts:

E-exam: 20 knowledge questions are randomly selected from a pool of questions on the content of the four Master Class courses.

Practical Exam:Completion of an assignment followed by submission.