Agile practices for public administration

Agility

• The core of agile methods.
• The sensible use of agile methods.
• The benefits of agile practices in a non-agile environment.

Use of agile practices in public administration

• Possibilities and limits of using agile methods in administration.
• Procedures for the introduction of agile practices.

User-centricity for citizen services and public administration Employees

• Added value and effects of user-centricity, especially in public administration.
• Change of perspective: Learning to understand users better through persona development.
• Persona development with the persona board.
• Develop the user journey processes from the users 's perspective.

Continuously improving

• Added value and process of a retrospective.
• Prerequisites for a successful retrospective.
• Carrying out a retrospective with the help of a retroboard.

Visual work

• Added value and examples of visual work in planning, meetings, project management and human resources.
• Introduction of a practical communication format with the Meeting Board.
• Conduct a meeting using a visual method.
• Work digitally and visually with online whiteboards.

Implementation

• The training takes place via a video conferencing tool (Zoom) with the camera switched on.
• Application of a Miro-Board.