SolarWinds publishes results on productivity in IT service management

SolarWinds, one of the world's largest network management software specialists, has published a report on the positive impact of integrating IT service management into organizations. According to the report, the integration of IT service management in companies improves productivity, employee satisfaction, innovation, IT results and service.

The report from SolarWinds

The digital transformation still poses problems for many companies. Although digitalization is progressing inexorably, new challenges are constantly emerging. The complexity of hybrid IT solutions is growing. Companies that have not yet dared to make the switch run the risk of losing touch with the competition.

IT departments in companies are taking on more and more responsibility. Their responsibility is no longer limited to maintaining existing systems and making them secure. Many companies are also leaving the introduction of new processes and tools to their IT teams. As a result, IT is taking on more tasks and is working at full capacity.

The SolarWinds report explains why the introduction of more IT solutions, and IT service management in particular, nevertheless has many advantages. It deals explicitly with the positive effects of introducing IT service management (ITSM) in the company.

To compile the report, SolarWinds asked its own customers with integrated ITSM about the benefits that have resulted from the introduction of ITSM. SolarWinds received responses from a total of 163 customers from various industries.

The results of the SolarWinds report

The SolarWinds survey of 163 companies revealed that the benefits of IT service management have an impact on numerous aspects.

- Time savings: On average, ITSM saves 23 hours of working time per week. This corresponds to almost three work shifts. Without ITSM, the IT department would either have to work overtime or an additional part-time employee would be needed.

- Speed: According to the SolarWinds survey, IT service management leads to faster results. The effort required to solve problems is reduced by 23% on average. System failures are reduced by 21% on average.

- Employee satisfaction: Faster problem resolution, better support and simplified service functions not only make customers happy, but also employees. SolarWinds reports that the user experience has increased by 21% on average. In some cases, there has even been an increase of 45%.

- Innovation: According to SolarWinds, IT Service Management makes it possible to process around 19% more requests. ITSM supports problem identification and resolution, thereby promoting innovative approaches to ticket processing.

- Return on investment: The companies surveyed reported that the investment in IT service management is paying off financially. Over half of the customers surveyed by SolarWinds tripled the ROI of their investment in ITSM. This does not include the cost savings from time and resource savings.

Learn IT service management with skill it

The transition to ITSM may be difficult for many companies, but it is worth it. Moreover, the major hurdles are no longer so high once you know what you are dealing with.

In our seminars on IT Service Management with ITIL® you will learn the basics of ITSM. Learn how to combine old methods with new systems in our ITIL® 4 Foundation compact course. Or complete ourITIL® 4 Foundation Practice training to internalize the various ITIL® practices. By completing our training courses, you will join the ranks of satisfied entrepreneurs as surveyed by SolarWinds.