Tool: Learning Community
Here you will find the most frequently asked questions and their answers about the meeting tool used.
You can find more information on the basic requirements on the General system requirements page.
FAQ:
What is the learning community?
The community is a learning community as part of your training event. There you can exchange ideas with other attendees about the learning content and share professional or personal experiences from your various fields. The learning community also offers space for discussion and questions, whether of a technical or content-related nature.
Does my training event include access to the learning community?
You can find out whether your training event includes access to the learning community in your learning environment. At the start of your booked training event , you will also be informed about the community by e-mail .
How do I get access to the learning community?
At the start of your training event , you will receive a personal invitation to the learning community by e-mail . This invitation is valid for two weeks. Please note that you must actively accept this invitation by logging in with a Microsoft account. If you do not yet have an account, you can create one as part of the invitation. A Microsoft account is available free of charge.
How do I register in the learning community?
You will find a separate "Learn together!" tile in your learning environment. There you will find all the information you need to successfully log in as well as tips and tricks for using the learning community so that you can get the most out of your training. A Microsoft account is required to use Microsoft Teams. Microsoft Teams is available in a free version. Decide for yourself whether you want to download the Teams app or prefer to use the browser-based web app. Now all you have to do is sign in with a Microsoft account and you have access to your online community. If you don't have an account yet, you can create one as part of the invitation. A Microsoft account is available free of charge.
I already have a Microsoft Teams account. Do I need to consider anything?
Usually you do not have to pay attention to anything. If theHaufe Akademie area" is not visible, you will need to log out and log in again to see everything in full. After logging in, a small drop-down menu will appear next to your profile picture, in which you can select the "Haufe Academy" tab.
Do I need the desktop app from MS Teams?
We recommend that you download the free Microsoft Teams app to be able to use all the functions. You can also simply join the community via your browser.
What requirements must my PC fulfill?
We recommend that you check at an early stage whether your PC meets the specific requirements for Microsoft Teams. You can find these here. If in doubt, please contact your company's internal IT department.
Who can I contact if I have further questions or difficulties?
If the difficulties could not be answered or problems persist, please contact our customer service on +49 761 595339-00
Tips for the optimal online training event
- Make sure that you can take part in your training event from an undisturbed location. This will allow you to concentrate fully on your training.
- Take part in your training event via a desktop PC or laptop/notebook. Participation via cell phone or tablet is not possible or only possible to a very limited extent.
- We recommend Google Chrome as the browser for participating in your training event.
- Prepare your seat. Have paper and pens ready to take notes and stock up on drinks.
- Do the system check in good time. Ideally at least 2 days before the start of your training event. If there are internal company settings that restrict access to your camera, for example, your IT department can support you in advance.
- Connect your headset and camera (if you are participating with a desktop PC) and set them as output media in the system settings before you enter the event room.
- To avoid distractions and disruptions and to increase connection stability, please close all applications that access the Internet. Apps, mail programs, VPN client, etc.
- For a stable Internet connection, we recommend using a LAN cable.
- Before you enter the event room, delete the cookies in your browser.
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