Online tool: Miro

Here you will find the most frequently asked questions and their answers about the tool used.

You can find more information about the basic requirements on the General system requirements page.

FAQ: Your training event with Miro

Where can I find the link to my training event?

You will receive the link and password to your Miro-Board from your:r trainer during the training event.

Do I have to create a Miro account?

For an optimal learning experience and even more functions, you can register with Miro voluntarily and free of charge: free registration

If you need help with registration, you can find assistance on this Miro page: Registration instructions.

You can find information on data processing in Miro's privacy policy.

I am on the Miro Board but cannot use all functions (e.g. document upload).

To be able to use other Miro functions, you can register with Miro voluntarily and free of charge. free registration.

You can find information on data processing in Miro's privacy policy.

My company is blocking Miro. What can I do?

If your company blocks Miro, we recommend using a private PC.

Please test early on whether you can use Miro and ask your IT department if necessary.

What tricks help with problems?

The following tips have proven effective for problems in Miro:

Delete cache and cookies
Deactivate VPN
Close all other applications
Change browser (good experience with Chrome)

What should I bear in mind regarding data privacy when using Miro?

Please note that no personal data (e.g. names or email addresses) or sensitive data (e.g. health data) should be stored on the Miro-Boards.

Tips for the optimal online training event

Make sure that you can take part in your training event from an undisturbed location so that you can concentrate fully on your training.
Take part in your training event via a desktop PC or laptop/notebook. Participation via cell phone or tablet is not possible or only possible to a very limited extent.
We recommend Google Chrome as the browser for participating in your training event.
Prepare your place: Have paper and pens ready for notes and make sure you have drinks.
Do the system check early on, ideally at least 2 days before the start of your training event. If there are internal company settings that restrict access to your camera, for example, your IT department can support you in advance.
Connect your headset and your camera (if you are participating with a desktop PC) and set these as output media in the system settings before you enter the event room.
To avoid distractions and disruptions and to increase connection stability, please close all applications that access the Internet, such as apps, mail programs or VPN clients.
For a stable Internet connection, we recommend using a LAN cable.
Before you enter the event room, delete the cookies in your browser.

We are happy to help

Get in touch

We are there for you Monday to Friday from 8:00 to 17:00.

Stephanie Göpfert

Head of Customer Service

service@haufe-akademie.de

0761 595339-00

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In order to be able to process your request, the processing of the data you have provided is necessary. By submitting the contact form, you agree to the processing of your data (see Privacy Policy, section IV). Your data will be deleted after the purpose ceases to exist. You can object (see Art 21 GDPR) to the processing of your data at any time.