Online tool: Miro
Here you will find the most frequently asked questions and their answers regarding the tool used.
You can find more information on the basic requirements on the General system requirements page.
FAQ: Your event with Miro
Where can I find the link to my event?
You will receive the link and password to your Miro Board from your:m trainer during the event.
Do I have to create a Miro account?
For an optimal learning experience and even more functions, you can register with Miro voluntarily and free of charge: free registration
If you need assistance with registration, you can find help on this Miro page: Registration instructions.
Information on data processing can be found in Miro's privacy policy.
I am on the Miro Board but cannot use all functions (e.g. document upload).
To be able to use further Miro functions, you can register voluntarily and free of charge with Miro: free registration.
Information on data processing can be found in Miro's privacy policy.
My company is blocking Miro. What can I do?
If your company blocks Miro, we recommend that you use a private PC.
Please test early on whether you can use Miro and ask your IT department if necessary.
What tricks help with problems?
The following tips have proven effective for problems in Miro:
- Delete cache and cookies
- Deactivate VPN
- Close all other applications
- Change browser (good experience with Chrome)
What should I bear in mind regarding data privacy when using Miro?
Please note that no personal data (e.g. names or e-mail addresses) or sensitive data (e.g. health data) should be stored on the Miro-Boards.
Tips for the optimal online event
- Make sure that you can take part in your event from an undisturbed location. This will allow you to concentrate fully on your training.
- Take part in your event via a desktop PC or laptop/notebook. Participation via cell phone or tablet is not possible or only possible to a very limited extent.
- We recommend Google Chrome as the browser for participating in your event.
- Prepare your seat. Have paper and pens ready to take notes and stock up on drinks.
- Do the system check in good time. Ideally at least 2 days before the start of your event. If there are internal company settings that restrict access to your camera, for example, your IT department can support you in advance.
- Connect your headset and camera (if you are participating with a desktop PC) and set them as output media in the system settings before you enter the event room.
- To avoid distractions and disruptions and to increase connection stability, please close all applications that access the Internet. Apps, mail programs, VPN client, etc.
- For a stable Internet connection, we recommend using a LAN cable.
- Before you enter the event room, delete the cookies in your browser.
Get in touch with us
We are there for you Monday to Friday from 8:00 to 17:00.
Munzinger Str. 9
79111 Freiburg
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