Webinar

Improve customer communication in real estate management

Tools for the efficient processing of customer concerns

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Content

Contact

This webinar is held in German.

In property management, there are often many customer issues to deal with, including inquiries, repair and maintenance work and complaints. Clear and effective customer communication is crucial in dealing with these issues efficiently. In this webinar, you will learn how to use tools and strategies to improve customer communication and make your customers happier.

Further training according to MaBV

The importance of clear communication.
Classification of customer concerns and prioritization of requests.
Providing fast and accurate responses to customer concerns.
Tools and systems to improve customer communication, such as ticket systems.
Internal processes to optimize customer communication.
Conflict management and complaint handling.

Learning environment

Once you have registered, you will find useful information, downloads and extra services relating to this training course in your online learning environment.

Your benefit

After this training , you will be able to handle customer concerns more effectively and optimize your customer communication. You will learn how to avoid mistakes in customer communication and increase customer satisfaction. You will also be given practical tools and strategies to increase the speed at which customer concerns are dealt with.

Methods

trainers, exchange of experience, discussion

Recommended for

This training is aimed at employees and managers in real estate management who want to improve their customer communication and work more effectively.

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With them, you digitally demonstrate the competences you possess. After successful completion, you will receive an Open Badge from us.

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Joint online training

Booking number
35316

€ 340,- plus VAT

Details

Online

currently no events

German

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