Webinar

Improve customer communication in real estate management

Tools for the efficient processing of customer concerns

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Content

Contact

This webinar is held in German.

In property management, there are often many customer issues to deal with, including general inquiries, repair and maintenance work and complaints. Clear and effective customer communication is crucial in dealing with these issues efficiently. In this webinar, you will learn how to use tools and strategies to improve your customer communication and make your customers happier.

Further training according to MaBV

The importance of clear customer communication.
Classification of customer concerns and prioritization of requests.
Providing fast and accurate responses to customer concerns.
Tools and systems to improve customer communication, such as ticket systems.
Internal processes to optimize communication with customers.
Conflict management and complaint handling.

Learning environment

In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.

Your benefit

After this training , you will be able to handle customer concerns more effectively and optimize your customer communication. You will learn how to avoid mistakes in customer communication and increase customer satisfaction. You will also be given practical tools and strategies to increase the speed at which customer concerns are processed.

Further training in accordance with MabV.

Methods

trainers, exchange of experiences, discussion.

Recommended for

This training is aimed at employees and managers in real estate management who want to improve their customer communication and work more effectively.

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With them, you digitally demonstrate the competences you possess. After successful completion, you will receive an Open Badge from us.

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Joint online training

Booking number
35316

€ 340,- plus VAT

Details

Online

currently no events

German

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