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"No!" does not always mean disinterest, but can also signal attention. In this e-learning course, you will learn how to recognize, decode and crack objections. You will learn the ten most common objection codes and how to respond to them. The acknowledgment method with four stages is particularly effective: Acknowledgment phase, Question phase, Argumentation phase and Activation phase. This is explained in the course with examples.
Learning objectives
- Decode objections.
- Distinguish between objections and pretexts.
- Develop reaction patterns for various objections.
- Use the receipt method with confidence.
- Record and process objections systematically.
Languages
DE, EN
Duration
1 h
Level
Advanced
Target group description
Salespeople who want to recognize and decode objections and deal confidently with the acknowledgement method.
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Start the interactive course demo with one click and get a first impression of this e-learning course.

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Anne Müller, Lena Kaster
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