Distribution and Sales

Rebutting objections

"No!" does not always mean disinterest, but can also signal attention. In this e-learning course, you will learn how to recognize, decode and crack objections. You will learn the ten most common objection codes and how to respond to them. The acknowledgment method with four stages is particularly effective: Acknowledgment phase, Question phase, Argumentation phase and Activation phase. This is explained in the course with examples.

Learning objectives

  • Decode objections.
  • Distinguish between objections and pretexts.
  • Develop reaction patterns for various objections.
  • Use the receipt method with confidence.
  • Record and process objections systematically.
Languages
DE, EN
Duration
1 h
Level
Advanced
Target group description
Salespeople who want to recognize and decode objections and deal confidently with the acknowledgement method.

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Despite its high information content, the e-learning "Code of thanks" conveyed the topic in an easy-to-understand way and with entertaining animations.

Thorsten Eska Copy 2
Expert for success skills of the future, author, successful speaker and trainer.

Despite its high information content, the e-learning "Code of thanks" conveyed the topic in an easy-to-understand way and with entertaining animations.

Thorsten Eska
Expert for success skills of the future, author, successful speaker and trainer.

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