Susanne Tours

Trainer/speaker profile

"As a trainer, it's a matter of heart for me that participants actively contribute their expectations. Their needs are the compass for our time in the training. I structure our learning time with interactivity and humor, drawing on my experience as a leader. At the end, participants take away concrete ideas for their everyday lives."

Brief profile

Certified trainer and coach with over 20 years of experience in leadership development and 10 years of leadership and management experience. Successful change consultant with experience in large-scale mergers and digital transformation.

Main areas of work

Value-based leadership, leadership development, employee interviewing, communication, team development, change management training and support of change processes, diversity & inclusion - implementing diversity in everyday management.

Professional experience

Human resources and organizational development: development of leadership programs, change management in downsizing, development of change competence, special leadership training for occupational safety, conception and implementation of diversity training
Senior Trainer & Coach: Conception & implementation of international trainings for managers, local talent management.
Change Manager: Leading the transition team in an international merger, "people side of change", training of change ambassadors, international keynotes.
General Manager Customer Service Development: Coaching tools, email response systems, customer and employee satisfaction.
General Manager Quality & Service Performance: Operational management, leadership of managers, coaches, trainers.
Quality & Service Performance Manager: Recruitment, qualification, employee development, customer communication trainer.