Practical training: Effective reminders - in writing and by telephone

Formulate written reminders skillfully

• Efficient dunning procedures: Suggested wording, practical examples and sample templates.
• Successful dunning strategy: methods for accelerating payments.
• Reminder frequency and interval: Optimal intervals between reminders.
• Legally compliant dunning texts: Sustainable formulations for legally compliant reminders.
• Legal basis: Important legal aspects and precautionary measures.

Formulation of dunning letters using artificial intelligence

• How AI provides support: Automated, efficient and individually tailored to the customer, while being legally correct and error-free.
• Simplification through AI: multilingual creation possible, time savings and reduced manual effort.
• Analysis with AI: early detection and prevention of payment defaults.

Preparation of the telephone dunning call

• Preparation: Strategies for effectively planning a dunning call.
• Dodging strategies: Techniques for avoiding dodging attempts.
• Dealing with objections: Dealing professionally with debtors' objections and excuses.

The importance of special rhetoric in telephone reminders

• Telephone "business card": The importance of first impressions on the phone.
• Choice of words and expressions: Effective communication in dunning discussions.
• Communication technique: interpreting and understanding the statements of the interlocutor.
• Questioning technique: Time and goal-oriented behavior during debt collection calls.

Practical exercises with checklists

• Exercises: Practical applications of the techniques learned.
• Checklists: Use of checklists to ensure completeness and efficiency.