Conflict management and crisis skills for managers

Manage and overcome conflicts and crises with confidence

• Difference between conflict and crisis: causes, triggers and typical escalation patterns.
• Everyday conflicts vs. crisis situations: How dynamics affect teams, organizations and leadership.
• "Thinking Backwards" Early warning systems and prevention: recognizing and defusing conflicts and crises at an early stage.
• Reflection on own experiences: Challenges from management practice.

Conversation management and de-escalation in difficult situations

• Empathy and clarity: address uncertainties correctly and avoid uncertainty.
• Alterocentric listening: 4 dimensions - analytical, patient, precise, goal-oriented.
• Instead of questioning techniques, now appeal techniques: Preparing information in a targeted manner and overcoming resistance.
• "Working backwards": Developing discussion strategies from the goal.
• De-escalation through structure: argumentation patterns and goal-oriented discussion under pressure.
• Success formula 55 - 38 -7: Value-focused interventions and credibility.

Strategic negotiation in complex situations

• Negotiation psychology: Recognizing and using interests, motives and power games.
• Managing escalation stages: strategies for controlling difficult negotiation processes.
• Mastering tough negotiations: practical exercises, e.g. for talks with works councils or trade unions.
• Reflect on self-image and perception of others: recognize and correct perception traps.

Recognizing and countering deception and manipulation

• Subtle lies and manipulation: recognizing indicators of deception at an early stage.
• Professional handling: Identify socio- or psychopathic and narcissistic persons/egomaniacs.
• Psychological patterns and red flags: Analyzing and interpreting behavior and body language.
• "brave new social world": What you need to learn from "influencers" and what you should stay away from.
• Training on a case: Analyzing real conversation and negotiation situations.

Strengthen decision-making and leadership effectiveness

• Decision traps and thinking errors: avoiding typical biases in crisis situations.
• Risk management as a management task: methods for objective assessment and evaluation.
• Personal resilience: Reflection on your own trigger points and behavior patterns in crisis situations.
• Psychology of leadership: How power, influence and hierarchies shape behavior and teams.