Professional-Level UX & CX Manager
Understand user needs, identify the level of maturity, demonstrate business value
Required modules
UX & CX Foundations: Understanding, Contextualizing, Designing
UX & CX Research: Methodically Decoding User Behavior
UX & CX Impact: Measuring Impact, Convincing Stakeholders
This course offers a digital blended learning approach designed for working professionals. Through a flexible combination of live webinars and self-study sessions, you’ll be sure to reach your goals. Here’s what you’ll learn in this continuing education program:
Learning environment: In your online learning environment, you will find useful information, downloads and extra services for this training course after you have registered.
Self-study phases: Learn independently, at your own pace and whenever you want. Our courses offer you didactically high-quality learning material.
Live Webinars: Inregular live webinars, you’ll meet yourtrainers . You’ll get answers to your questions, specific guidance, and instructions to deepen your knowledge and apply the skills you’ve learned in practical exercises.
Learning Community:A digital learning community will be available to you throughout the course. trainers with other participants and the trainers , and ask any questions you may have.
Certificate of Completion and Open Badge: Asa graduate of the class, you will receive a certificate of completion and an open badge, which you can easily share on professional networks (such as LinkedIn).
- A Clear Roadmap: You’llnavigate UX and CX processes with confidence—using the WHY, WHAT, HOW framework to guide you through context, concept, and implementation.
- Understand Your Maturity Level, Achieve Results: You’llknow your company’s UX and CX maturity level and how to improve it—until users and customer-centricity becomes a reality.
- Strategy meets execution: You’lldevelop your own UX roadmap, set priorities using an MVP mindset, and embed UX as a mindset within the team.
- Research with Impact: You understand the relevance of research and know how to apply it effectively in practice. You highlight the business value of research and have mastered the art of winning over stakeholders with compelling arguments and powerful storytelling.
- Make a compelling case for UX & CX: You demonstrate the value of UX & CX using robust metrics, strategically implement quick wins where they’ll have the greatest impact, and are familiar with common obstacles and challenges—which you know how to tackle with confidence.
- Leading Transformation: Position yourselfas a driving force behind change—with future skills that make all the difference in modern UX/CX management.
A well-thought-out mix of content, methods and support is essential for successful learning, especially when learning online. Our course concept is precisely tailored to this self-learning situation. Well-founded trainers, best practice examples, practical exercises, discussion and exchange of experience in the learning community.
This course is designed for anyone who wants users a deep understanding of their users needs, design compelling product experiences, and strategically advance UX/CX within their organization.
- UX professionalswho want to deepen their expertise and strategically embed UX within their organization
- CX leaderswho take a holistic approach to customer experience and want to improve it in measurable ways
- UX researcherswho want to refine their methods and connect their research to real business impact
- Product managers whowant to make user-centered decisions and develop better products
- Executives with a focus on customers and teams whowant to use UX/CX as a strategic lever for growth and customer retention
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- Customized training courses
- Direct application in practice
- Efficient use of time and resources
About us - The Haufe Akademie
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Whether on site, live online or in-house - our customised solutions, our claim to the highest level of consulting expertise and training tailored to your needs simplify the acquisition of skills for the working world of the future and sustainably facilitate professional development.
A wide range of seminars, individual coaching and our flexible formats support HR managers and decision-makers in shaping the future and developing employees, in-house teams and companies.
Experience the benefits of online training from the comfort of your own home. Our online formats meet the highest quality standards and are in no way inferior to face-to-face events in terms of practical relevance. Learn together live online in interactive groups or digitally at a time of your choice.
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Questions & Answers
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