ITIL® Version 5 Foundation – Practical Course

The course is primarily interactive. You will consolidate what you have learned through exercises, discussions, and exam preparation.

This course is aimed at people who have no prior knowledge of ITIL® as well as those interested in ITIL® who not only want to take the exam, but are also interested in further information, discussions, and practical insights.

This course is for project managers, managers, consultants process managers who are intensively involved in IT service management and want to optimize the benefits of IT in their companies. This includes not only IT staff, but also managing directors, business economists, and IT service users.

You can book the exam in German or English. The course materials and official literature are available in either German or English. We generally recommend taking the exam in the language of the official literature. When registering for the exam, you can choose the exam language and the language of the eBook yourself.

A few days before the course begins, you will receive a voucher for an online exam by e-mail PeopleCert. You redeem the exam voucher directly with PeopleCert, where you register for an available exam date. The online exam is supervised by a PeopleCert invigilator. For this, you will need a device with a microphone and camera.

Format: Multiple-choice exam questions , no aids, number of questions: 40, pass rate: 65 percent (26 points out of 40), duration: 60 minutes

Option "Take2":
This option allows you to retake the exam at a reduced price if you fail. The retake exam takes place online. If required, you can book this option yourself in your PeopleCert candidate profile before booking the exam. You have up to six months from the date of the first exam to prepare for and take the retake exam.