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This course shows your employees how to use small talk and body language effectively to build relationships and strengthen customer relations.
Learning objectives
- Know how to determine requirements in the sales process.
- Use the GVZ method in a targeted manner.
- Use key question types when determining requirements.
- Develop a practical concept for determining requirements.
- Fully understand customer needs through active listening.
Languages
DE, EN
Duration
1 h 10 min
Level
Advanced
Target group description
Sales staff who want to use small talk and body language to strengthen customer relationships.
Fancy an insight into the course?
Start the interactive course demo with one click and get a first impression of this e-learning course.
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Despite its high information content, the e-learning "Code of thanks" conveyed the topic in an easy-to-understand way and with entertaining animations.
Thorsten Eska Copy 2
Expert for success skills of the future, author, successful speaker and trainer.
Despite its high information content, the e-learning "Code of thanks" conveyed the topic in an easy-to-understand way and with entertaining animations.
Thorsten Eska
Expert for success skills of the future, author, successful speaker and trainer.
Get advice
Book an introduction
Anne Müller, Lena Kaster
and her team will be happy to advise you
