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This course shows your Employees how to use small talk and body language effectively to build relationships and strengthen customer relationships.
Learning objectives
- Know how to determine requirements in the sales process.
- Use the GVZ method in a targeted manner.
- Use key question types when determining requirements.
- Develop a practical concept for determining requirements.
- Fully understand customer needs through active listening.
Languages
DE, EN
Duration
1 h 10 min
Level
Advanced
Target group description
Sales staff who want to use small talk and body language to strengthen customer relationships.
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Start the interactive course demo with one click and get a first impression of this e-learning course.

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Anne Müller, Lena Kaster
and her team will be happy to advise you
