Contents
Formulate written reminders skillfully
- Efficient dunning procedures: Suggested wording, practical examples and sample templates.
- Successful dunning strategy: methods for accelerating payments.
- Reminder frequency and interval: Optimal intervals between reminders.
- Legally compliant dunning texts: Sustainable formulations for legally compliant reminders.
- Legal basis: Important legal aspects and precautionary measures.
Formulation of dunning letters using artificial intelligence
- How AI provides support: Automated, efficient and individually tailored to the customer, while being legally correct and error-free.
- Simplification through AI: multilingual creation possible, time savings and reduced manual effort.
- Analysis with AI: early detection and prevention of payment defaults.
Preparation of the telephone dunning call
- Preparation: Strategies for effectively planning a dunning call.
- Dodging strategies: Techniques for avoiding dodging attempts.
- Dealing with objections: Dealing professionally with debtors' objections and excuses.
The importance of special rhetoric in telephone reminders
- Telephone "business card": The importance of first impressions on the phone.
- Choice of words and expressions: Effective communication in dunning discussions.
- Communication technique: interpreting and understanding the statements of the interlocutor.
- Questioning technique: Time and goal-oriented behavior during debt collection calls.
Practical exercises with checklists
- Exercises: Practical applications of the techniques learned.
- Checklists: Use of checklists to ensure completeness and efficiency.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.
Your benefit
This training teaches you how to integrate dunning letters and dunning discussions into the dunning process in a meaningful and effective way and thus significantly improve your company's liquidity.
You will learn from concrete examples:
- which documents you need,
- how to formulate reminder letters correctly,
- when the best time for a phone call is,
- how to react to customer excuses,
- how to reduce your outstanding debts with reminder phone calls,
- what effective instruments you can use if customers do not pay on time,
- how to find amicable solutions with defaulting customers,
- how you can take advantage of new legal opportunities and
- how to collect outstanding debts without losing customers.
With this know-how, you will be able to successfully negotiate with debtors on the phone and use the right conversation techniques in the event of a conflict. You will be able to respond better to "lame" excuses and know how to make binding payment agreements.
Methods
The content is conveyed through lectures, practical exercises, checklists, discussions and the solution of problems posed by the participants. The focus is on practical benefits and direct applicability for your daily work.
The content is conveyed through lectures, practical exercises, checklists, discussions and the solution of problems from the participants
. The focus is on practical benefits and direct applicability for your daily work.
Recommended for
Employees from accounting and finance, credit and accounts receivable management, sales and organization, managing directors, persons responsible for quality and risk management.
Further recommendations for "Practical training: Effective reminders - in writing and by telephone"
Seminar evaluation for "Practical training: Effective reminders - in writing and by telephone"







Start dates and details

Tuesday, 01.07.2025
09:00 am - 5:00 pm

Tuesday, 04.11.2025
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.