Critical voices, unqualified interjections or even insults: In interpersonal communication, we often find ourselves in difficult situations. In these moments, it is important to keep your composure and resolve the conflict with confidence. This training course provides you with specific methods that you can use to skillfully parry verbal attacks and even use them as an opportunity.
Learning objectives
- Stay calm in difficult situations.
- Know the success factors for conflict discussions.
- Reflect on and improve your behavior in conflicts.
- Respond methodically to verbal attacks.
- Systematically question and assess the motives of your counterpart.
Fancy an insight into the course?
Start the interactive course demo with one click and get a first impression of this e-learning course.
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Despite its high information content, the e-learning "Code of thanks" conveyed the topic in an easy-to-understand way and with entertaining animations.
Despite its high information content, the e-learning "Code of thanks" conveyed the topic in an easy-to-understand way and with entertaining animations.
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